Freshsuccess vs. Userlane
Freshsuccess vs. Userlane
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month | |
Userlane | Enterprise companies (1,001+ employees) | The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the… | N/A |
Freshsuccess | Userlane | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | The pricing is heavily dependent on your requirements therefore we ask you to contact us directly. | ||||||||||||||
More Pricing Information |
Freshsuccess | Userlane | |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Freshsuccess | Userlane | |
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Small Businesses | Intercom Score 8.7 out of 10 | Pendo.io Score 8.2 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Whatfix Score 9.3 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Whatfix Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshsuccess | Userlane | |
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Likelihood to Recommend | 6.3 (6 ratings) | 9.1 (4 ratings) |
Usability | - (0 ratings) | 9.1 (1 ratings) |
Freshsuccess | Userlane | |
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Likelihood to Recommend | Freshworks Inc | Userlane |
Pros | Freshworks Inc | Userlane |
Cons | Freshworks Inc | Userlane |
Usability | Freshworks Inc No answers on this topic | Userlane |
Alternatives Considered | Freshworks Inc | Userlane |
Return on Investment | Freshworks Inc | Userlane |
ScreenShots | Freshsuccess Screenshots | Userlane Screenshots |