What users are saying about
9 Ratings
1 Ratings
9 Ratings
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Score 7.6 out of 100
1 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Natero

Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
Garrett Genest | TrustRadius Reviewer

Userlane

Userlane is excellent to show new users in your software, show them the main functionality and after that give them a deep dive of every single feature. After that, you can deliver them new tutorials with every new functionality of your software and explain to them the use of your software in a very intuitive way. It's not well suited to advertise within your software with coupons or offers.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Natero
10.0
Userlane
Role-based user permissions
Natero
10.0
Userlane

Platform & Infrastructure

Natero
7.6
Userlane
API
Natero
8.2
Userlane
Integration with Salesforce.com
Natero
8.2
Userlane
Integration with Marketo
Natero
7.0
Userlane
Integration with Eloqua
Natero
7.0
Userlane

Customer Data Extraction / Integration

Natero
9.1
Userlane
Product usage
Natero
8.8
Userlane
Help desk / support tickets
Natero
9.4
Userlane

Customer Success Management

Natero
7.6
Userlane
NPS surveys
Natero
7.0
Userlane
Sponsor tracking
Natero
7.0
Userlane
Customer profiles
Natero
7.4
Userlane
Automated workflow
Natero
8.0
Userlane
Internal collaboration
Natero
7.0
Userlane
Customer health scoring
Natero
8.8
Userlane
Customer segmentation
Natero
8.2
Userlane

CSM Reporting & Analytics

Natero
7.5
Userlane
Customer health trends
Natero
9.4
Userlane
Engagement analytics
Natero
7.0
Userlane
Revenue forecasting
Natero
4.4
Userlane
Dashboards
Natero
9.4
Userlane

Pros

Natero

  • Love the accounts view to see all my accounts, their health and some helpful stats!
  • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
  • In the account, you can link to other documentation, which is great!
Anonymous | TrustRadius Reviewer

Userlane

  • Easy to implement, started within a day on our live stage.
  • Superior user onboarding.
  • Excellent customer support.
Anonymous | TrustRadius Reviewer

Cons

Natero

  • Make set up more self-service. We are changing a lot of systems, and it was challenging to have to coordinate every item with Natero.
  • Automatically triggered emails based on certain usage.
Anonymous | TrustRadius Reviewer

Userlane

  • Downloadable analytics.
  • Promotion feature.
  • Selling features.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Natero

I highly recommend and prefer using Salesforce over Natero. Salesforce allows me to pull in as many fields into a report as I would like, compared to 14 different fields into Natero. I am able to view and make changes to information much quicker than Natero. I like Salesforce much more.
Anonymous | TrustRadius Reviewer

Userlane

No answers on this topic

Return on Investment

Natero

  • Visibility - We can now see in one place the many dimensions of customer health
  • Focus - Knowing who is in trouble and how that affects the business means teams can focus on key accounts
  • Insight - Natero shows the effectiveness of common actions, therefore we can improve processes over time
Ewen Fortune | TrustRadius Reviewer

Userlane

  • Higher conversion rate.
  • Less support needed.
  • Proactive communication solves the most user questions.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Natero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Userlane

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

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