What users are saying about
10 Ratings
202 Ratings
10 Ratings
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Score 4.4 out of 100
202 Ratings
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Score 7.8 out of 100

Attribute Ratings

  • Raiser's Edge is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

4.6

NationBuilder

46%
5 Ratings
7.2

Raiser's Edge

72%
82 Ratings

Likelihood to Renew

NationBuilder

N/A
0 Ratings
6.2

Raiser's Edge

62%
27 Ratings

Usability

NationBuilder

N/A
0 Ratings
9.0

Raiser's Edge

90%
10 Ratings

Availability

NationBuilder

N/A
0 Ratings
8.0

Raiser's Edge

80%
6 Ratings

Support Rating

NationBuilder

N/A
0 Ratings
7.6

Raiser's Edge

76%
38 Ratings

Implementation Rating

NationBuilder

N/A
0 Ratings
5.9

Raiser's Edge

59%
10 Ratings

Likelihood to Recommend

NationBuilder

If you are managing a nonprofit agency, advocacy group, or political campaign, NationBuilder is likely the best tool available for the job. It has everything you need in one package, excellent support from NationBuilder reps, and plenty of reputable case studies that show its effectiveness. There is also a robust network of capable partners that build custom solutions and provide consulting.
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Blackbaud

Raisers Edge is outstanding for storing and reporting on constituent data and communications. There are many options for creating methods of tracking by different information included and also for creating personalized tracking methods.
Raisers Edge is not very well suited for an organization that also has a gift shop and visitors center. Allowing membership admission and item sales is not practical.
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Pros

NationBuilder

  • Great platform for managing website, social media, and donations in a single dashboard.
  • Some particularly helpful features includes turf maps for walking door to door.
  • I really appreciate the included voter files.
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Blackbaud

  • Raiser's Edge is good in allowing detailed categorizations for donations - Funds/Campaigns/Appeals/Packages
  • Raiser's Edge has good query functioning and is helpful in pulling lists and segments of constituents and donations
  • The variety of detail across sections (Gifts/Bios/Actions) is helpful for recording and archiving constituent information
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Cons

NationBuilder

  • NationBuilder lacks the ability to create a message board.
  • NationBuilder needs to add threaded comments so you can respond to people who comment on your page.
  • NationBuilder needs to make it easier to offer tiered memberships.
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Blackbaud

  • Data posting to Financial Edge (FE) is limited and complicated to understand (took us time to adjust). The posting report does not have enough info: Appeal, campaign and who posted to FE. In genereral, RE/FE integration is not explained by Blackbaud properly, we had to figure out everything on the go.
  • Volunteer module is a bit cumbersome; some fields have duplicate fields in the event module; the identical information ends up being recorded in two different places.
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Pricing Details

NationBuilder

Starting Price

$35 per month

Editions & Modules

NationBuilder editions and modules pricing
EditionModules
Starter$35.001
Pro$159.002

Footnotes

  1. per month
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Raiser's Edge

Starting Price

Editions & Modules

Raiser's Edge editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    NationBuilder

    No answers on this topic

    Blackbaud

    There are many CRM tools on the market however Raisers Edge especially with NXT offers everything you need in one database. It’s a little pricey however Blackbaud support is super helpful and they offer so many tools and add ins.
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    Usability

    NationBuilder

    No answers on this topic

    Blackbaud

    it does lots of things well (prospect tracking and event management), some things FANTASTIC (gift records and donations and relationships). It is rigid enough for the database administrator to maintain good clean data, but flexible enought for customization across organizations so specific data can be kept as needed for YOUR specific organization needs.
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    Reliability and Availability

    NationBuilder

    No answers on this topic

    Blackbaud

    Since the software is expensive to use, only so many people are able to active users at once. There are times when I may have to wait or ask another user to log out so that I may log in.
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    Support Rating

    NationBuilder

    No answers on this topic

    Blackbaud

    For most users, only chat support is available. There is a phone number, but it is very labor-intensive to get someone on the phone, and the chat does not include an easy way to screen share. Those sessions need to be scheduled in advance and almost begged for; the chat line always has a long wait time, and sometimes it seems their support personnel is chatting with more than one client at a time.
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    Implementation Rating

    NationBuilder

    No answers on this topic

    Blackbaud

    It's critically important to consider where you are taking your fundraising efforts and strategy, and to collaborate closely with other departments who will also use RE. I would strongly recommend that you investigate best practices -both from Blackbaud (theory) and with other organizations (practice) - to create a user manual and guide for RE within your organization
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    Alternatives Considered

    NationBuilder

    I'm not sure. I was not involved at this stage of the decision-making process
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    Blackbaud

    Salesforce has a more modern feel and I felt that it was easier to perform functions beyond the basics, such as running reports for analysis, on Salesforce. But The Raisers Edge already existed at my company and given that I only needed it for basic functions and did not need much training to do those, I decided to use The Raisers Edge.
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    Return on Investment

    NationBuilder

    • The NationBuilder ecosystem is a well-connected, supportive bunch and it has been great to be a part of that
    • Most inquiring clients are already aware of NationBuilder's benefits and know what they want to accomplish. This saves time during the on-boarding process
    • NationBuilder's sales team is undereducated about the platform and I have received feedback from clients that they are sharks/difficult to work with. This is a big problem and I have lost business from it
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    Blackbaud

    • It takes longer than necessary to do things so that makes it cost more staff time to complete the work we need. One example is with online gifts since you can't import these into a batch we have to manually add all of the online gifts which is time consuming.
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