Natterbox vs. NICE CXone
Natterbox vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Natterbox | N/A | Natterbox is a voice solution that's embedded and managed inside Salesforce, helping Salesforce-first companies to personalize their caller journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables users to create and manage a business phone system and contact center globally, inside the Salesforce CRM. It comes with key CTI and contact center features including IVR, ACD, click-to-dial, call… | $52 per month per user | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Natterbox | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Natterbox | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Natterbox | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (24 ratings) |
Usability | - (0 ratings) | 8.4 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Natterbox | NICE CXone | |
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Likelihood to Recommend | Natterbox No answers on this topic | NICE Systems |
Pros | Natterbox No answers on this topic | NICE Systems |
Cons | Natterbox No answers on this topic | NICE Systems |
Likelihood to Renew | Natterbox No answers on this topic | NICE Systems |
Usability | Natterbox No answers on this topic | NICE Systems |
Reliability and Availability | Natterbox No answers on this topic | NICE Systems |
Performance | Natterbox No answers on this topic | NICE Systems |
Support Rating | Natterbox No answers on this topic | NICE Systems |
In-Person Training | Natterbox No answers on this topic | NICE Systems |
Online Training | Natterbox No answers on this topic | NICE Systems |
Implementation Rating | Natterbox No answers on this topic | NICE Systems |
Alternatives Considered | Natterbox No answers on this topic | NICE Systems |
Scalability | Natterbox No answers on this topic | NICE Systems |
Return on Investment | Natterbox No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |