2 Ratings
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Score 5.1 out of 100
2 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Navisite Managed Infrastructure Services (NaviCloud)

Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.
Anonymous | TrustRadius Reviewer

Sungard Availability Services DRaaS

Sungard seems to be well-suited for those companies still doing traditional disaster recovery - replicating data (or shipping tapes), building out the servers/mainframe/AS400, restoring data/databases, then loading the applications and testing. We have limited exposure to their cloud offerings.For the most part, they can also take on or assist in the initial builds of client environments - we used them for building the OS only.
Anonymous | TrustRadius Reviewer

Pros

Navisite Managed Infrastructure Services (NaviCloud)

  • Remote hand services often pretty responsive and good follow through
  • Shipping and handling was never an issue at Navisite facility for our hardware orders
  • Managed services were also very competent to address issues within short amount of time
Anonymous | TrustRadius Reviewer

Sungard Availability Services DRaaS

  • Sungard does a good job dispersing risk. Even though the equipment we subscribe to is also subscribed by many other companies, they do a good job spreading those subscriptions across multiple industries and geographies, so that it is highly likely they'd have the equipment you'd need in the event of declaring a disaster
  • Sungard has also done a good job working with us to break out costs, so that we are able to allocate our invoices amongst multiple products and clients.
  • Sungard does a good job with security - physical security in the facilities, ensuring our interactions with them through their help desk or portal are secure, maintaining good access control, and providing us with options for ensuring our data is encrypted during testing activities
Anonymous | TrustRadius Reviewer

Cons

Navisite Managed Infrastructure Services (NaviCloud)

  • San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
  • Avoiding too many management changes will help create good connection with individuals for sustained harmony
Anonymous | TrustRadius Reviewer

Sungard Availability Services DRaaS

  • Some facilities are located in inner-cities - while easily accessible by everyone, sometimes environment leaves something to be desired.
  • Limited expertise in Solaris (Sun) regarding their managed services offerings.
  • Often times a laborious process to engage someone to do hands/feet work.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Navisite Managed Infrastructure Services (NaviCloud)

Navisite Managed Infrastructure Services (NaviCloud) 8.0
Based on 1 answer
Price and facility equipment, location of the hosting facility factor into the decision to renew
Anonymous | TrustRadius Reviewer

Sungard Availability Services DRaaS

No score
No answers yet
No answers on this topic

Alternatives Considered

Navisite Managed Infrastructure Services (NaviCloud)

No answers on this topic

Sungard Availability Services DRaaS

I had used IBM Disaster Recovery Services in a previous job. While I found IBM much quicker to work with in terms of updating our equipment reservations, I've found Sungard much easier to conduct testing with. Specifically, they are much more adaptable and client-focused.
Anonymous | TrustRadius Reviewer

Return on Investment

Navisite Managed Infrastructure Services (NaviCloud)

  • Better customer service
  • Faster turnaround time for deployment of new cage/cabinets resulting into meeting customer needs
  • Improved reliability and uptime with timely remote hand request
Anonymous | TrustRadius Reviewer

Sungard Availability Services DRaaS

  • ROI is a difficult concept regarding BCP or DR, since most dollars spent towards this are simply regarded as 'insurance' rather than an investment.
  • Our ability to test and share those results with many of our clients is probably the biggest non-monetary return on investment we get.
Anonymous | TrustRadius Reviewer

Pricing Details

Navisite Managed Infrastructure Services (NaviCloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sungard Availability Services DRaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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