What users are saying about
30 Ratings
4 Ratings
30 Ratings
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Score 7.8 out of 100
4 Ratings
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Score 7.1 out of 100

Attribute Ratings

  • NCR Aloha Cloud is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.8

NCR Aloha Cloud

88%
8 Ratings
7.0

PAR Brink POS

70%
1 Rating

Usability

9.0

NCR Aloha Cloud

90%
2 Ratings

PAR Brink POS

N/A
0 Ratings

Support Rating

8.5

NCR Aloha Cloud

85%
3 Ratings
8.0

PAR Brink POS

80%
2 Ratings

Likelihood to Recommend

NCR Corporation

Aloha POS is well suited for any kind of full-service restaurant, from high volume establishments to low volume, intimate fine dining settings. The universality to the system makes it an asset for any operation. I don't see much need for Aloha POS when it comes to fast casual, or fast food establishments, as Aloha POS is geared more toward constant communication and planning between the front of house service and back of house prep. For counter service, I believe this would be underutilized, and these establishments would be fine with a simpler service.
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PAR Technology Corporation (ParTech)

Brink just needs to continue to develop its technology for the every-changing industry.
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Pros

NCR Corporation

  • Extremely user-friendly. The layout and simplicity of the program made for fast, accurate transactions. This was an easy system to learn for all of our users and made training a much more streamlined process.
  • Versatility - even in the largest of transactions, my options for payment were wide-ranging (from charging to house accounts to accepting check, cash, or card). My ability to update price keys and users was extremely helpful where other systems have proven to be difficult to navigate.
  • Great support. As we transitioned to newer versions of Aloha, we always had a great line of communication with customer support, and fast, friendly service.
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PAR Technology Corporation (ParTech)

  • Brink has a simple interface for the team to use in their day to day.
  • Brink is mostly simple to reconfigure to our needs in the field.
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Cons

NCR Corporation

  • Sometimes you need tech support to help add or delete tabs.
  • The programs are always growing and updating so sometimes you need assistance.
  • The tech support isn't always available or takes time for them to respond.
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PAR Technology Corporation (ParTech)

  • Brink could update its hardware to the sign of the times with guest interactive POS.
  • Appears clunky at times with its processes and steps.
  • Brink needs to be able to edit it reporting features to get the desired result for time clock compliance especially in CA with Meal Break Laws.
  • Brink needs to integrate its time clock process in CA, for a team member to accept or decline time clock edits and to waive a mandatory break.
  • Brink needs better integration with KDS systems to do exactly what we need it to do as our business model develops into the future.
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Pricing Details

NCR Aloha Cloud

Starting Price

Editions & Modules

NCR Aloha Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    PAR Brink POS

    Starting Price

    Editions & Modules

    PAR Brink POS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      NCR Corporation

      Overall, Aloha POS's usability is phenomenal. The interface is extremely easy to navigate through. All buttons and tabs are easy to add or delete. Having a piece of software that is easy to toggle through creates a much more efficient workplace. I love the ease of use. A brand new employee can jump right into the system and use it with no issues.
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      PAR Technology Corporation (ParTech)

      No answers on this topic

      Support Rating

      NCR Corporation

      There were a lot of instances where I had to call back or a problem wasn't resolved, specifically with Aloha loyalty.
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      PAR Technology Corporation (ParTech)

      I believe Brink has been very responsive to our needs and requests
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      Alternatives Considered

      NCR Corporation

      Aloha is much better than Revel and MICROS. Revel is not set up to handle very large volume of transactions & use. Aloha has many more features than the other two, with more thorough reports, etc. I personally have used ALOHA at several restaurants through the years, but I have never been a part of the implementation process.
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      PAR Technology Corporation (ParTech)

      I inherited Brink and it works for us for now. But as we grow in CA and other markets, Brink maybe becomes a challenge with time record compliance and the ability to perform up to expectations with KDS systems.
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      Return on Investment

      NCR Corporation

      • Through reprint, we were able to identify an issue around drink sales and create a plan to increase them.
      • We were able to speed up the check-out process, allowing us to move people through faster.
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      PAR Technology Corporation (ParTech)

      • Positive impact on its simplicity with our growth and ability to teach and transform our business.
      • Negative impact on the business with time clock compliance in CA. We need more functionality for the Team Member experience in time clock management.
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