What users are saying about
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Top Rated
252 Ratings
5 Ratings
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Score 8.8 out of 100

Shopify

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Top Rated
252 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

NCR Counterpoint

NCR CP is well suited for high volume retailers of any kind. It's also suited for retail chains with multiple brick and mortar stores. With the latest SQL server technology, database synchronization works very well, and this allows a multi-store operation to have all their data available from a hub or from all stores if they choose. That's a great feature for big retailers. The tight Magento platform integration - though expensive to develop - is a huge sell point for anyone looking for a proper online presence that ties in neatly with your backend POS system. One area where NCR CP is not good is for the smaller retailers. I would say anything less than 6 registers and this software/hardware solution would be too expensive to justify and/or recover the investment.
Vin Campbell | TrustRadius Reviewer

Shopify

Shopify is great for someone looking to become an affiliate marketer. They have multiple features to help you sell their product. I would say it is a little less appropriate for people who have limited web design experience. It can be a little confusing when you are first starting out. Overall though, I would say that it is easy to use.
Dan Hanna | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

NCR Counterpoint
Shopify
8.7
Product catalog & listings
NCR Counterpoint
Shopify
9.0
Product management
NCR Counterpoint
Shopify
8.7
Bulk product upload
NCR Counterpoint
Shopify
8.0
Branding
NCR Counterpoint
Shopify
8.8
Mobile storefront
NCR Counterpoint
Shopify
9.1
Product variations
NCR Counterpoint
Shopify
8.4
Website integration
NCR Counterpoint
Shopify
8.8
Visual customization
NCR Counterpoint
Shopify
8.6
CMS
NCR Counterpoint
Shopify
8.5

Online Shopping Cart

NCR Counterpoint
Shopify
8.7
Abandoned cart recovery
NCR Counterpoint
Shopify
8.7
Checkout user experience
NCR Counterpoint
Shopify
8.8

Online Payment System

NCR Counterpoint
Shopify
9.5
eCommerce security
NCR Counterpoint
Shopify
9.5

eCommerce Marketing

NCR Counterpoint
Shopify
8.3
Promotions & discounts
NCR Counterpoint
Shopify
8.7
Personalized recommendations
NCR Counterpoint
Shopify
8.4
SEO
NCR Counterpoint
Shopify
7.8

eCommerce Business Management

NCR Counterpoint
Shopify
8.3
Multi-site management
NCR Counterpoint
Shopify
6.7
Order processing
NCR Counterpoint
Shopify
9.1
Inventory management
NCR Counterpoint
Shopify
8.9
Shipping
NCR Counterpoint
Shopify
8.7
Custom functionality
NCR Counterpoint
Shopify
8.1

Pros

NCR Counterpoint

  • Offline mode -- your POS server can go down - you can still ring sales. Your internet can go down, and you can still ring sales and accept chip-based credit cards. Wow.
  • Mobile and wireless. Mobile -- you can take your POS on the road and ring sales out in the field, at trade shows or at a flea market booth. Wireless inventory, and order picking - you can walk around the store and ring sales, perform inventory, pick orders, intake items, edit pricing, print labels, etc. Again - Wow.
  • Magento integration -- with the help of a 3rd party connector, we're integrating our CP system tightly with our Magento based website. This keeps us working out of one system with multiple channels.
  • E-Plum scale software integration -- we can update prices and information within our scales with this integration, right out of CP
Vin Campbell | TrustRadius Reviewer

Shopify

  • Ease of Use - Very user friendly. Anyone can pick it up within a couple days and know how to do almost everything.
  • Great Customer Service - The help is excellent. Also, they have a huge community where people are happy to help.
  • Ton of Add-Ons - You can find a ton of add-ons and modules to use that can be installed by you. They don't require developers.
  • Inexpensive - Because it's easy to use and doesn't require a ton of developer time, it's so much cheaper to run.
Jeff Moriarty | TrustRadius Reviewer

Cons

NCR Counterpoint

  • Their wireless solution only works on Android, so they need to get this working better on iOS too.
  • Their mobile solution only works on iOS, so they need to get this working on Android.
  • I'd like to see a built-in scale integration. E-Plum works well, but it's 3rd party.
Vin Campbell | TrustRadius Reviewer

Shopify

  • Shopping cart is hard to customize and it's hosted by Shopify separately
  • Transaction fees can get high if you have a lot of transactions
  • To do any special customizations, you will need a developer and the platform is somewhat rigid with capabilities.
Scott Markman | TrustRadius Reviewer

Likelihood to Renew

NCR Counterpoint

No score
No answers yet
No answers on this topic

Shopify

Shopify 9.5
Based on 15 answers
Shopify continues to earn me money and attract new customers without becoming a burden to my business, so it only makes sense to stick with Shopify. After beginning with setting up stores for my other clients I became so happy with the platform I progressed to setting up a store for myself.
David Green | TrustRadius Reviewer

Usability

NCR Counterpoint

No score
No answers yet
No answers on this topic

Shopify

Shopify 10.0
Based on 3 answers
All the functionality needed for a basic store is extremely easy to manage. Though some deeper customization requires coding it doesn't hide the code from you and provides an abundance of developer resources.
David Green | TrustRadius Reviewer

Support Rating

NCR Counterpoint

No score
No answers yet
No answers on this topic

Shopify

Shopify 10.0
Based on 3 answers
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones | TrustRadius Reviewer

Alternatives Considered

NCR Counterpoint

We interviewed quite a few systems while researching a POS replacement for our current retail store. We had things like a second store, a fully integrated website, accounting system integrations, inventory management, restaurant-style ordering integrations, etc. in mind as we made our way through that process. We also made our way around the area to see what other retailers - similar to us - were using as a POS system. After much deliberation, many demos and conference sales calls, we settled on NCR CP because this system did everything we wanted and so much more. But perhaps the biggest reason why we went with NCR was the local support availability. There's more than one player in that field available in the greater NYC area, and we are very happy with the current support team but we also know that should we want or need to, we can switch support to another team, and have no issues going forward. That was a big part of this decision for sure.
Vin Campbell | TrustRadius Reviewer

Shopify

Shopify was the easiest to use for my client on the backend, which was a major incentive for them over the other platforms. It had all the features they needed, and ultimately they were able to manage everything in-house without needing to bring in a major developer or sacrificing features
Gary Gray | TrustRadius Reviewer

Return on Investment

NCR Counterpoint

  • We upgraded from an older POS system - one that really had no place in a busy retail atmosphere - so right there, every dollar spent on a proper system was what you can say - well spent.
  • The feature set of the software solution is very robust, and you get it all - no modular buys here. Whether you use it all is another story, and training can get quite expensive! But out of the box - with install and rollout help form you partner - you get a full on system that gives quite a lot of bang for the buck.
  • The only negative ROI I can see is with the NCR hardware. We went all in through an official partner, and we also went all in on the hardware side of the solution. That said - the NCR name brand hardware is expensive, and therefor will take the longest to recoup. However - being on the full hardware replacement plan means that we'll always have the newest - and guaranteed working - hardware. We'll have to see over time is this proves to be negative or not. So far, after about 2 years solid use - no issues to report on the stations or virtually any of the peripherals.
Vin Campbell | TrustRadius Reviewer

Shopify

  • Shopify has allowed me to add more products than I could have ordered on my own with investment upfront. Their dropshipping apps and tools make it the perfect add on to any clothing businesses to get started with less investment up front.
  • Within Shopify's app store I was able to use an affiliate app to help track influencers and sales that originated from those influencers to drive more sales. This paid app returns 100x its original cost each month and serves as a significant revenue generator to our store's sales.
Nichole Pelaez | TrustRadius Reviewer

Pricing Details

NCR Counterpoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NCR Counterpoint
10.0
Shopify
9.0

Likelihood to Renew

NCR Counterpoint
Shopify
9.5

Usability

NCR Counterpoint
Shopify
10.0

Reliability and Availability

NCR Counterpoint
Shopify
10.0

Support Rating

NCR Counterpoint
Shopify
10.0

Implementation Rating

NCR Counterpoint
Shopify
10.0

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