Nectar Desk vs. TELUSCloud Contact Center
Nectar Desk vs. TELUSCloud Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Nectar Desk | Small Businesses (1-50 employees) | Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary. | N/A | |
TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A |
Nectar Desk | TELUSCloud Contact Center | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Nectar Desk | TELUSCloud Contact Center | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Nectar Desk | TELUSCloud Contact Center | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Nectar Desk | TELUSCloud Contact Center | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nectar Desk | TELUSCloud Contact Center | |
---|---|---|
Likelihood to Recommend | 8.0 (1 ratings) | 8.0 (1 ratings) |
Nectar Desk | TELUSCloud Contact Center | |
---|---|---|
Likelihood to Recommend | NectarDesk Inc. | TELUS International |
Pros | NectarDesk Inc. | TELUS International |
Cons | NectarDesk Inc. | TELUS International |
Alternatives Considered | NectarDesk Inc. No answers on this topic | TELUS International |
Return on Investment | NectarDesk Inc. | TELUS International |
ScreenShots | Nectar Desk Screenshots |