1 Rating
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Score 8 out of 100
55 Ratings
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Score 5.8 out of 100

Likelihood to Recommend

Nectar Desk

I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Nectar Desk
9.2
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.3
Agent dashboard
Nectar Desk
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
3.0
Validate callers
Nectar Desk
10.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.4
Outbound response
Nectar Desk
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
3.0
Call forwarding
Nectar Desk
10.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
4.5
Click-to-call (CTC)
Nectar Desk
10.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
7.7
Warm transfer
Nectar Desk
10.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.1
Predictive dialing
Nectar Desk
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
Interactive voice response
Nectar Desk
10.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
5.0
REST APIs
Nectar Desk
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Call scripts
Nectar Desk
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Call tracking
Nectar Desk
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
2.0
Multichannel integration
Nectar Desk
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
CRM software integration
Nectar Desk
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
7.6

Workforce Optimization (WFO)

Nectar Desk
8.6
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
7.2
Inbound call routing
Nectar Desk
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
7.6
Omnichannel inbound routing
Nectar Desk
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Recording
Nectar Desk
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
5.3
Quality management
Nectar Desk
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.1
Call analytics
Nectar Desk
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
5.3
Historical reporting
Nectar Desk
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
5.3
Live reporting
Nectar Desk
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
5.3
Customer interaction analytics
Nectar Desk
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Customer surveys
Nectar Desk
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

Pros

Nectar Desk

  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
Anonymous | TrustRadius Reviewer

Cons

Nectar Desk

  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Emily Sullivan | TrustRadius Reviewer

Support Rating

Nectar Desk

No score
No answers yet
No answers on this topic

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) 10.0
Based on 1 answer
I have personally not used their support, but I hear from our admin that it is good.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Nectar Desk

No answers on this topic

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce.Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
Simon Whight | TrustRadius Reviewer

Return on Investment

Nectar Desk

  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
Anonymous | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Saved us time
  • Saved us manual effort
  • Improved efficiency
  • Made our sales jobs easier
  • More time spent toward other goals due to this simple tool
Richard Kersten | TrustRadius Reviewer

Screenshots

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Pricing Details

Nectar Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Nectar Desk Editions & Modules

Additional Pricing Details

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 Contact sales team

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Editions & Modules

Edition
EssentialsContact sales team1
SelectContact sales team1
ExpressContact sales team1
PremiumContact sales team1
  1. Contact sales team
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nectar Desk
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
3.7

Support Rating

Nectar Desk
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

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