Nectar Desk vs. Vonage Contact Center for Salesforce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nectar Desk
Score 8.0 out of 10
Small Businesses (1-50 employees)
Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.N/A
Vonage Contact Center for Salesforce
Score 8.2 out of 10
N/A
ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.N/A
Pricing
Nectar DeskVonage Contact Center for Salesforce
Editions & Modules
No answers on this topic
Essentials
Contact sales team
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Select
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Express
Contact sales team
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Premium
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Offerings
Pricing Offerings
Nectar DeskVonage Contact Center for Salesforce
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Nectar DeskVonage Contact Center for Salesforce
Top Pros
Top Cons
Features
Nectar DeskVonage Contact Center for Salesforce
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Nectar Desk
9.2
1 Ratings
9% above category average
Vonage Contact Center for Salesforce
6.0
4 Ratings
34% below category average
Agent dashboard9.01 Ratings3.02 Ratings
Validate callers10.01 Ratings8.03 Ratings
Outbound response9.01 Ratings3.02 Ratings
Call forwarding10.01 Ratings3.13 Ratings
Click-to-call (CTC)10.01 Ratings7.04 Ratings
Warm transfer10.01 Ratings5.14 Ratings
Predictive dialing9.01 Ratings9.01 Ratings
Interactive voice response10.01 Ratings5.03 Ratings
REST APIs9.01 Ratings8.02 Ratings
Call scripts9.01 Ratings8.01 Ratings
Call tracking9.01 Ratings2.03 Ratings
Multichannel integration8.01 Ratings10.01 Ratings
CRM software integration8.01 Ratings7.04 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Nectar Desk
8.6
1 Ratings
1% above category average
Vonage Contact Center for Salesforce
6.5
4 Ratings
27% below category average
Inbound call routing9.01 Ratings7.03 Ratings
Omnichannel inbound routing8.01 Ratings10.02 Ratings
Recording9.01 Ratings4.14 Ratings
Quality management9.01 Ratings5.13 Ratings
Call analytics8.01 Ratings4.13 Ratings
Historical reporting8.01 Ratings4.14 Ratings
Live reporting9.01 Ratings4.14 Ratings
Customer interaction analytics9.01 Ratings10.02 Ratings
Customer surveys00 Ratings10.02 Ratings
Best Alternatives
Nectar DeskVonage Contact Center for Salesforce
Small Businesses
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.2 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nectar DeskVonage Contact Center for Salesforce
Likelihood to Recommend
8.0
(1 ratings)
2.1
(6 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Nectar DeskVonage Contact Center for Salesforce
Likelihood to Recommend
NectarDesk Inc.
I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
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Vonage
If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
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Pros
NectarDesk Inc.
  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
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Vonage
  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
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Cons
NectarDesk Inc.
  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
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Vonage
  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
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Support Rating
NectarDesk Inc.
No answers on this topic
Vonage
I have personally not used their support, but I hear from our admin that it is good.
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Alternatives Considered
NectarDesk Inc.
No answers on this topic
Vonage
Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
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Return on Investment
NectarDesk Inc.
  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
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Vonage
  • Saved us time
  • Saved us manual effort
  • Improved efficiency
  • Made our sales jobs easier
  • More time spent toward other goals due to this simple tool
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ScreenShots

Nectar Desk Screenshots

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