NeoCase vs. OpenText AppWorks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NeoCase
Score 8.0 out of 10
N/A
NeoCase, headquartered in France, offers HR case management, employee self-service system, and employee knowledgebase to enterprises.
$100
per month
OpenText AppWorks
Score 6.2 out of 10
N/A
The OpenText AppWorks Platform supports business process management, case management, master data management, and business rules management capabilities with the ability to quickly build and rapidly deploy business applications to the cloud with a low-code development approach.N/A
Pricing
NeoCaseOpenText AppWorks
Editions & Modules
Neocase
$100.00
per month
No answers on this topic
Offerings
Pricing Offerings
NeoCaseOpenText AppWorks
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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User Ratings
NeoCaseOpenText AppWorks
Likelihood to Recommend
8.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
NeoCaseOpenText AppWorks
Likelihood to Recommend
NeoCase
Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.
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OpenText
Especially for telecom sector, AppWorks handling huge data and transform it easily and very quickly to send it to target systems with in seconds. At a time communicate more than one systems.
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Pros
NeoCase
  • Neocase allows for case tracking and metrics reporting.
  • Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
  • Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.
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OpenText
  • Entity model
  • BPM
  • User interface GUI
  • Integrations
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Cons
NeoCase
  • There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
  • Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers
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OpenText
  • Few Controls which needs improve from user interface
  • Custom controls
  • Data transformation
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Alternatives Considered
NeoCase
No answers on this topic
OpenText
AppWorks platform is very user friendly which will help us to develop the components quickly and deploy it easily. Flows can be developed quickly compared to others platform where business users can view the flow easily.
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Return on Investment
NeoCase
  • Transition to Shared Service environment for 32 entities
  • Streamlined request management
  • User satisfaction
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OpenText
  • Integration management
  • Rapid development
  • SOA
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ScreenShots