What users are saying about
1 Ratings
3 Ratings
1 Ratings
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Score 8 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

NeoCase

Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.
Anonymous | TrustRadius Reviewer

Penelope

Great for case management and outpatient behavioral health in the US. I don't believe systems that are more medical in nature could use it well
Anonymous | TrustRadius Reviewer

Pros

NeoCase

  • Neocase allows for case tracking and metrics reporting.
  • Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
  • Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.
Anonymous | TrustRadius Reviewer

Penelope

  • Centralized Intake.
  • Insurance billing as well as other tracking and reporting.
  • Allows documentation of data to be programmed to users' needs.
  • Data Elements are easily programmed to user needs.
Anonymous | TrustRadius Reviewer

Cons

NeoCase

  • There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
  • Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers
Anonymous | TrustRadius Reviewer

Penelope

  • 835 integration (which is being worked on)
  • E-prescribe for our MDs. Managing prescription issues for patients is cumbersome and e-rx would resolve 85-90% of our issues
  • Would like to have the ability to customize the note template based upon the service file, and not have a uniform template across services.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NeoCase

No answers on this topic

Penelope

I have not reviewed any new software in detail. I have looked at new software in summary and was informed the cost was too high to pursue a change in applications at this time.
Anonymous | TrustRadius Reviewer

Return on Investment

NeoCase

  • Transition to Shared Service environment for 32 entities
  • Streamlined request management
  • User satisfaction
Anonymous | TrustRadius Reviewer

Penelope

  • Definitely has helped streamline communication and workflow
  • Having a central, accessible place for client info has been great as we've grown.
Anonymous | TrustRadius Reviewer

Pricing Details

NeoCase

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Penelope

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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