NEOGOV Onboard vs. ServiceNow HR Service Delivery

NEOGOV Onboard is well-suited for companies who hire many candidates; especially if the Onboarding Team (HR in our case) is working remotely. NEOGOV Onboard would be less-well-suited for organizations who do not hire a lot of candidates and who are able to meet with a new hire in-person.

Incentivized

The service request management function is excellent, but the system misses a bit in the UI (user interface) issue, which ends up being somewhat complex. So I believe there could be a tab on the platform with video tutorials to help with the experience, I don't know if it has, and if it does, it could have easier access so that all users know what it has and how to see it.

• Good value.
• Built based on U.S. public sector organizations and needs.
• Paper reduction and improved efficiencies.

Incentivized

• Open IT tickets in a practical way.
• Customer service with fast support.
• Low cost.

Incentivized

• A better connection between NEOGOV Onboard and Insight/OHC would be useful
• The ability to utilize candidate text messaging and/or send notices via Onboard (rather than OHC/Insight) could help save time
• It would be helpful to allow candidates to communicate with internal staff via the Mentors Widget in the Preboarding Portal, not just the Onboarding Portal

Incentivized

• The tool is sometimes slow.
• I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
• Add more languages ​​to the tool.

Incentivized

NEOGOV has more limitations than bigger HCM solutions and is limited to public sector/government operations.

Incentivized

• Candidates are generally pleased with their Preboarding/Onboarding experience

Incentivized

• It frees your time and makes you more productive every day
• It enables you to rapidly find and eliminate all the unnecessary things
• It permits you to analyze more robust collections of info

Incentivized