Likelihood to Recommend Specifically, the customer service is one of the best of any online service we have used. The staff is respectful and speedy, and I have never had any occasion to be disappointed in their help. The silent auction tool we have used for the past two online silent auctions has been excellent. We are about to use the new service. I've been working on setting it up, and so far, so good. We would really like to track our volunteers in Network for Good somehow. Not to do recruitment or volunteer forms, as we don't use public recruitment of volunteers for our use. However, volunteer hours are very important as we do fundraising and grantwriting, as they show our excellent relationship with the community. I'd like to be able to track the volunteer hours... especially if they are also donors. I sure would appreciate a REAL text-to-give, where it's not 10 numbers to text-to-give but just 6 or so. We have tried using this and the feedback we have gotten is "This isn't so easy." To be able to say: "Text MITTENS to 123456" is a lot cleaner than "Text MITTENS to 888-888-8888." Granted this is a small thing, but this is what people ask about.
Read full review If you are looking for a quick and easy database option, which integrates breezily with email clients like
MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
Read full review Pros Top-notch customer service! The Network For Good team is responsive, genuinely courteous, and knowledgeable about the product. Communication options are available for all donor preferences, from good old-fashioned direct mail to email, text, and video. And all are easy to use! Creating forms for surveys and other data capturing is very easy, as is construction of reports on donors and donations for management use. Love the format options and drag-and-drop functionality -- including embedding videos -- for newsletters and email engagements. Read full review NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc. NeonCRM does a good job helping you track donors' activities/engagements. It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth. Read full review Cons Individual contact listing being required before the company or business causes some business to be dropped if the individual leaves the business when you have a donor who donated both as a business and as an individual sometimes one or the other does not come up in the listing when you search for an amount for the year FaceBook donations being identified by at least who did the fundraiser, not the donors. I do a birthday fundraiser every year for Caring Carroll and there is no indication that it came from me. The money comes in but we do not know where it came from who held the fundraiser. The fact that the FaceBook donations go into our Network for Good database before we even have the money is confusing. Read full review Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school. They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need. Read full review Likelihood to Renew We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.
Read full review Neon CRM was difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM
Read full review Usability It's very easy to use and customizable.
Read full review The Neon CRM system is confusing (we had to watch video tutorials and html code to understand many of the features, many of which we did not need). Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even harder to use
Read full review Support Rating Bonterra customer service is slow and terrible. They take forever to address the actual issue, constantly making incorrect assumptions about the issue. I have spent more than 45 minutes on hold, just to speak with a customer service representative when the chat function was unable to provide assistance with my issue.
Read full review As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.
Read full review Implementation Rating NFG is great and the process was smooth. thank you.
Read full review We had to hire someone to implement our donors into Neon CRM
Read full review Alternatives Considered For us, Bonterra Guided Fundraising offered the best overall bang for the buck. There were cheaper options that didn't over the features we needed and more expensive options that we felt didn't offer features as good as the ones we were seeing at Bonterra. For an overall option that did more of what we wanted to do, Bonterra was the best choice for us.
Read full review It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users.
Read full review Return on Investment We signed up with Network for Good in the fall of 2022 & had a last minute end of year giving campaign using videos we made in Network for Good & emailing them. We also used giving pages & listed a variety of giving amounts that a donor could select. We experienced at least a 20% increase in giving. Increase in our communication with donors because there are tools in Network for Good that make it easy. Our organization looks more professional with the giving pages & it accommodates ways to give. Read full review Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success. Positive: Neon works easily with our website, making donations easy for the donor. Positive: Neon is affordable in comparison with similar products. Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch. Read full review ScreenShots Bonterra Guided Fundraising Screenshots