Likelihood to Recommend
Neon Fundraise (formerly Rallybound) is well suited to third-party fundraising. We use it for our walk fundraiser, and we enjoy the level of interactivity and customization it offers our constituents. It also makes donation entry and reporting fairly easy, so it would be well suited for operations with vast numbers of donations in cash, check, and credit. It might be less suited to events with a handful of large donations from corporate benefactors.
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Well suited for sending mass emails or emails to certain groups, sending automated emails, collecting donations, and peer-to-peer communication. They have a good support team. I'm still figuring out how to best manage supporters, it's not as intuitive as I would like. I used to just manage all donor information on Google Sheets, and I still prefer Google Sheets.
Read full review Pros Rallybound is able to have websites that are user-friendly to our participants. Our participants are able to navigate through their profiles with ease. With our participants able to easily navigate their pages, the staff is able to spend less time asking questions and instead coach their fundraising efforts. Rallybound is able to customize your website to your needs, for a fee of course. Rallybound is also able to customize certain reports for you if that specific report has not already been created. This is essential for my team when pulling revenue numbers or projecting future revenue/budgets. Rallybound's customer service is quick to respond and helps navigate issues. This is crucial when you are on-site at an event trying to solve a problem. Rallybound allows you to check-in individuals based off of the registration on their website. Their check-in is so simple and easy to use. Read full review User-Friendly. As a user, it is an intuitive product. When you are working, it is easy to navigate. Fundraising Pages: Salsa Engage allows you to easily and quickly make fundraising pages that can be pushed out to your community of donors. CRM: Easy to manage the constituents. When someone signs up for our fundraising pages, the software captures the demographics and either matches up to the existing donor or creates a new constituent. Salsa CRM listens to their customers and works well with the user base. Most ideas are listened to and can see that requests are pushed out in updates. Read full review Cons Communication around new features and updates could be better. Ticketed event pages could have more custom options. Read full review When we started with Salsa, not every option was available online, some were desktop specific. As it has been some time since I worked with Salsa these have probably been resolved. The ability to communicate between Salsa CRM and other Salsa software options. Sometimes the crossover was not as efficient as was needed. Tagging and setting up rules for particular donors was somewhat confusing - meaning, therefore, that the amount of training needed to implement the software was somewhat intensive. Read full review Likelihood to Renew
It suits all of our needs.
Read full review Usability
You do not have to be a tech-savvy person to be able to use the CRM. Reporting is easy to do.
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Their tech support is very good and I am very pleased with it. They speak in non-techie lingo for my non-techie staff just as easily as they speak techie to me (a techie). I appreciate their quick turn around in time to answer our questions and the follow up to make sure their answer(s) helped.
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I was not a part of the evaluation process when Rallybound was selected.
was one of our top three choices, however, when we decided to eventually go with Rallybound. I do know that my team continues to look for the best platform to use, and
is always discussed.
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I have reviewed
and perhaps after our transition has taken place it might be a viable option versus using Constant Contact for internal and external correspondence.
Read full review Return on Investment Neon Fundraise (formerly Rallybound) has reduced the staff burden of data entry by making more available to secondary admins and users. Neon Fundraise (formerly Rallybound) has improved the quality of the analysis of data from our walks. We have been able to surpass our expectations for peer-to-peer fundraising in a year affected by the pandemic. Read full review Has helped increase our donor retention as we are able to track all communications with donors ensuring that they remain connected. The improved emailing (with fewer bounce rate) has helped increase our website and donation page visibility. We've sold more tickets to our fundraising events with an improved event management system. Read full review ScreenShots