What users are saying about
9 Ratings
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Top Rated
219 Ratings
9 Ratings
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Score 7.6 out of 100

Raiser's Edge NXT

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Top Rated
219 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

NeonCRM

If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
Thomas Phillips | TrustRadius Reviewer

Raiser's Edge NXT

Great for a donor management system. Keeps data accessible, and reports are fairly easy to pull. Sometimes users have confusion on which reports they are trying to get. So much information, so many options - pros and cons. If you have experienced advancement personnel and a designated database administrator, this is an awesome program that can provide so much detail.
Shelley Cotten | TrustRadius Reviewer

Pros

NeonCRM

  • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
  • NeonCRM does a good job helping you track donors' activities/engagements.
  • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
Anonymous | TrustRadius Reviewer

Raiser's Edge NXT

  • User Interface. This is one of the best-looking products I've ever used, very clean and streamlined. Everything is very logically laid out, and the purpose of every box and button is crystal clear. Plus, you still have access to the old-school "Database View" for those people who have difficulty with change.
  • Customization. If you don't like the way a screen is defaulted to look, you can move things around incredibly easily to make sure the things most important to you are where you need them to be.
  • Company Involvement. Blackbaud is very invested in Raiser's Edge NXT, and they are constantly adding and changing things based on user feedback to provide an optimal experience. I feel like my concerns are always taken in to consideration, and there is ample opportunity to test out new functionality and provide feedback that really seem to be used.
  • Accessibility. You can access both the NXT "Web View" and the Classic RE7 "Database View" from any device with internet access.
Daniel Bayer | TrustRadius Reviewer

Cons

NeonCRM

  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
Lisa Steinberg | TrustRadius Reviewer

Raiser's Edge NXT

  • Details about events and other modules found in Raiser's Edge don't always translate to NXT. However, new features are constantly being added.
  • Certain analytic features such as Gifts by Constituent Code are only useful if that information is tracked in Raiser's Edge.
  • Once in a while the lag between the actual database and NXT is extensive.
Lawrence Willim | TrustRadius Reviewer

Likelihood to Renew

NeonCRM

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 9.7
Based on 17 answers
Raiser's Edge paired with its web-based NXT platform offer a very simple and easy-to-use service for creating and building relationships with a large constituent base. Compared to other similar services, the functionality that this software offers integrates well into the structure of our organization. It offers a variety of user freedom and doesn't create unnecessary obligations by requiring to use certain parts of the software at all, and there is almost always a way to use a part of it in several ways
Brady Craighead | TrustRadius Reviewer

Usability

NeonCRM

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 7.9
Based on 22 answers
The raisers edge product has exceeded all expectations in both the tools it provides to assist in our fundraising efforts as well as the service behind it. We are blessed to have blackbaud as a partner and feel that they are very much a part of our success.
Andy Schroeder | TrustRadius Reviewer

Reliability and Availability

NeonCRM

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.3
Based on 3 answers
When outages come, they are definitely felt! They come a few times a year, and can be quite a hassle. Sometimes the program isn't completely down, but is still slowed right down and creates complications. Not sure what the solution is for this, but ideal if the company can sort it out
Cameron Dunkin | TrustRadius Reviewer

Performance

NeonCRM

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.0
Based on 14 answers
It's fine. It's not the fastest, but not the slowest either. The real limitations come in how difficult it is to pull reports, or how to segment parts of information. This isn't an issue of not knowing how to do something - we've followed up with staff and there are actual limitations that make work harder
Cameron Dunkin | TrustRadius Reviewer

Support Rating

NeonCRM

NeonCRM 7.0
Based on 2 answers
Honestly, I've not used support for NeonCRM except to read through help topics. Those have been decently helpful. But I can't speak to what other forms of support NeonCRM may offer.
Anonymous | TrustRadius Reviewer

Raiser's Edge NXT

Raiser's Edge NXT 9.1
Based on 29 answers
Customer support at Blackbaud is really good. The wait time in the chat isn't too long and they always make sure that they've solved your issue.

The one area that needs improvement is that the first line of support needs to know when to escalate the issue to the next level. Sometimes I explain my issue in great detail and they still start at the beginning of the support process without reading everything that i've written.
Karen Stuhlfeier, bCRE Associate | TrustRadius Reviewer

In-Person Training

NeonCRM

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 9.8
Based on 11 answers
Training on-site was excellent. Our trainer was very knowledgeable and helped us create solutions for our specific needs using RE NXT.
Andrea Koenig-Feldman | TrustRadius Reviewer

Online Training

NeonCRM

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.3
Based on 14 answers
Raiser's Edge has really good training. Some classes should be geared to the user's experience so more advanced users can by pass some of the newer users questions. But I like that the instructors take time for the new users.
Sue Emrick | TrustRadius Reviewer

Implementation Rating

NeonCRM

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.4
Based on 13 answers
We adopted NXT when our fundraising department was small, so rolling it out to our officers has been seamless. It took 6-12 months to settle on how to use it, and now have established an in-house users' guide specifying what fields are important. We have had good response from Blackbaud tech support when we have needed it. We are less satisfied with the responses to contractual and billing questions related to implementation.
Damian Lenshek | TrustRadius Reviewer

Alternatives Considered

NeonCRM

NeonCRM can grow with us. We were able to implement a few features initially and, as time went on, incorporate others. We continue to do that.
Lora Zygman | TrustRadius Reviewer

Raiser's Edge NXT

The only other similar product I have used is Education Edge in a non-profit secondary school setting. We also used Financial Edge and Raiser's Edge there where all systems were operating simultaneously. It was a great way to approach the different arenas of the organization while utilizing the same system platforms. We are currently implementing AcademicWorks and I will soon be able to comment on its functionality and usage.
Jennifer Askew | TrustRadius Reviewer

Scalability

NeonCRM

No score
No answers yet
No answers on this topic

Raiser's Edge NXT

Raiser's Edge NXT 8.6
Based on 4 answers
New features are constantly being added to Raiser's Edge NXT that expand its capabilities. Features such as constituent mapping and easily accessible actions allow for more in-depth analysis of existing constituents. The future ability to manipulate soft-credits and customize reporting dashboards will make NXT even more attractive to our fundraisers and executives. It's great to see that the software is evolving.
Lawrence Willim | TrustRadius Reviewer

Return on Investment

NeonCRM

  • Huge positive ROI in that is has alleviated the need for hand-processing of membership transactions
  • Huge positive ROI in that our reporting has been standardized
SarahAnn S. Whitbeck | TrustRadius Reviewer

Raiser's Edge NXT

  • More targeted appeals have resulted in a better ROI
  • Better, easier reporting has saved time and energy in preparing materials for Board members
  • The ability to login and use from anywhere has increased staff engagement with data when not in the office
Daniel Bayer | TrustRadius Reviewer

Screenshots

Pricing Details

NeonCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

NeonCRM Editions & Modules

Edition
Essentials$501
Impact$1101
Empower$2001
  1. per month
Additional Pricing Details
All plans include unlimited system users, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on number of constituent records in each database. For more information, see our website.

Raiser's Edge NXT

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Raiser's Edge NXT Editions & Modules

Additional Pricing Details

Add comparison