What users are saying about
9 Ratings
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Top Rated
172 Ratings
9 Ratings
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Score 7.6 out of 100

The Raisers Edge

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Top Rated
172 Ratings
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Score 8 out of 100

Likelihood to Recommend

NeonCRM

If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
Thomas Phillips | TrustRadius Reviewer

The Raisers Edge

I would recommend that people use The Raisers Edge (RE) as the main depository of information about the organization's constituent base, gifts, pulling queries. I find that the interface is becoming really dated and some features are not user-friendly for fundraisers, but I guess NXT is solving this issue.
Lena Trubnikova | TrustRadius Reviewer

Pros

NeonCRM

  • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
  • NeonCRM does a good job helping you track donors' activities/engagements.
  • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
Anonymous | TrustRadius Reviewer

The Raisers Edge

  • The Raisers Edge makes it easy to quickly look up a name and find out information about that person all in one place.
  • The Raisers Edge is fairly intuitive for basic functions and does not require much training to get started.
  • The Raisers Edge allows information tracking for multiple pieces of data about a single constituent or gift, which is helpful for understanding trends and big-picture analyses.
Elora Tocci | TrustRadius Reviewer

Cons

NeonCRM

  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
Lisa Steinberg | TrustRadius Reviewer

The Raisers Edge

  • The consecutive year report is pre-made however it’s not always the most accurate with years of giving.
  • The NXT version consecutive years of giving is sometimes different then the database years.
  • The dashboard is usually off by a small number as far as donor number accuracy compared to query donor count.
Michelle Hidalgo | TrustRadius Reviewer

Likelihood to Renew

NeonCRM

No score
No answers yet
No answers on this topic

The Raisers Edge

The Raisers Edge 6.5
Based on 27 answers
RE requires Windows, and in some cases, can be slow. The browser-based version (NXT) is expensive and still limited in functionality. RE is a powerful fundraising database, but doesn't integrate well with other independent school solutions. I would highly recommend RE for any organization who needs a powerful fundraising database, but doesn't have any other major database needs that aren't fulfilled by RE.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

Usability

NeonCRM

No score
No answers yet
No answers on this topic

The Raisers Edge

The Raisers Edge 9.0
Based on 10 answers
it does lots of things well (prospect tracking and event management), some things FANTASTIC (gift records and donations and relationships). It is rigid enough for the database administrator to maintain good clean data, but flexible enought for customization across organizations so specific data can be kept as needed for YOUR specific organization needs.
Elaine Tucker | TrustRadius Reviewer

Support Rating

NeonCRM

NeonCRM 7.0
Based on 2 answers
Honestly, I've not used support for NeonCRM except to read through help topics. Those have been decently helpful. But I can't speak to what other forms of support NeonCRM may offer.
Anonymous | TrustRadius Reviewer

The Raisers Edge

The Raisers Edge 7.8
Based on 19 answers
Overall the support team is amazing! They were helpful in getting things set up and making changes. It was great to give feedback on the new version and see updates and changes made fairly quickly. These updates made the transition from the database version to the web-based version very smooth and easy.
Kourtney Kirkpatrick | TrustRadius Reviewer

Implementation Rating

NeonCRM

No score
No answers yet
No answers on this topic

The Raisers Edge

The Raisers Edge 6.0
Based on 5 answers
Training is key. Blackbaud offered the training package prior to implementation and it helped us understand how to build it so that the future use would be appropriate to the operation of the organization. Data conversion stage was also very important. A lot of work must be done before making the final decisions about the data conversion - what data to convert and what to leave out, where certain information was supposed to be placed within RE.
Lena Trubnikova | TrustRadius Reviewer

Alternatives Considered

NeonCRM

NeonCRM can grow with us. We were able to implement a few features initially and, as time went on, incorporate others. We continue to do that.
Lora Zygman | TrustRadius Reviewer

The Raisers Edge

Tessitura has a fully integrated ticketing system and the ability to be notified when a donor walks into your space. It is much better at predicting donor behavior because it is able to track full engagement with your organization not just donor-specific engagement such as events and donations. However, Raisers Edge is a better fundraising database and is more nuanced in its ability to track donor specific information.
Catherine Miller | TrustRadius Reviewer

Return on Investment

NeonCRM

  • Huge positive ROI in that is has alleviated the need for hand-processing of membership transactions
  • Huge positive ROI in that our reporting has been standardized
SarahAnn S. Whitbeck | TrustRadius Reviewer

The Raisers Edge

  • It takes longer than necessary to do things so that makes it cost more staff time to complete the work we need. One example is with online gifts since you can't import these into a batch we have to manually add all of the online gifts which is time consuming.
Amber Manning | TrustRadius Reviewer

Screenshots

Pricing Details

NeonCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

NeonCRM Editions & Modules

Edition
Essentials$501
Impact$1101
Empower$2001
  1. per month
Additional Pricing Details
All plans include unlimited system users, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on number of constituent records in each database. For more information, see our website.

The Raisers Edge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

The Raisers Edge Editions & Modules

Additional Pricing Details

Add comparison