What users are saying about
9 Ratings
1 Ratings
9 Ratings
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Score 7.6 out of 100
1 Ratings
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Score 5 out of 100

Likelihood to Recommend

NeonCRM

If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
Thomas Phillips | TrustRadius Reviewer

Virtuous CRM

I think it's great for organizations that simply need to manage their donor base in a user-friendly way. If you treat all of your donors the same and do not do much segmented communication, Virtuous is great for you! if you do need segmentation, they need to improve their email marketing software.Also, if you plan to use other tools, they really lack any kind of integration, which is not ideal.
Chris Lesner | TrustRadius Reviewer

Pros

NeonCRM

  • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
  • NeonCRM does a good job helping you track donors' activities/engagements.
  • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
Anonymous | TrustRadius Reviewer

Virtuous CRM

  • User-friendly CRM.
  • Knowledgable support staff.
  • Allows for email marketing on a mass level.
Chris Lesner | TrustRadius Reviewer

Cons

NeonCRM

  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
Lisa Steinberg | TrustRadius Reviewer

Virtuous CRM

  • Does not currently have action based/click based email marketing automation capabilities.
  • Lacks integration with any other tools we/our nonprofits are using.
  • Expensive, even just for the support they charge hourly.
Chris Lesner | TrustRadius Reviewer

Support Rating

NeonCRM

NeonCRM 7.0
Based on 2 answers
Honestly, I've not used support for NeonCRM except to read through help topics. Those have been decently helpful. But I can't speak to what other forms of support NeonCRM may offer.
Anonymous | TrustRadius Reviewer

Virtuous CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

NeonCRM

NeonCRM can grow with us. We were able to implement a few features initially and, as time went on, incorporate others. We continue to do that.
Lora Zygman | TrustRadius Reviewer

Virtuous CRM

I think the way to look at a CRM is really based on what provides the easiest user experience for you and your team. These days, they all do basically the same thing. Nothing about Virtuous stands out as significantly unique compared to the others. So if you like it, use it... but the others are just as good and actually have better integrations and more capabilities.
Chris Lesner | TrustRadius Reviewer

Return on Investment

NeonCRM

  • Huge positive ROI in that is has alleviated the need for hand-processing of membership transactions
  • Huge positive ROI in that our reporting has been standardized
SarahAnn S. Whitbeck | TrustRadius Reviewer

Virtuous CRM

  • Better donor management.
  • Better predictive analytics on donors and giving numbers.
  • Increases were seen in overall revenue since joining with Virtuous.
Chris Lesner | TrustRadius Reviewer

Screenshots

Pricing Details

NeonCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

NeonCRM Editions & Modules

Edition
Essentials$501
Impact$1101
Empower$2001
  1. per month
Additional Pricing Details
All plans include unlimited system users, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on number of constituent records in each database. For more information, see our website.

Virtuous CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Virtuous CRM Editions & Modules

Additional Pricing Details

Add comparison