What users are saying about
9 Ratings
Top Rated
432 Ratings
9 Ratings
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Score 7.6 out of 100
Top Rated
432 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

NeonCRM

If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
Thomas Phillips | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NeonCRM
Zoho CRM
7.8
Customer data management / contact management
NeonCRM
Zoho CRM
8.1
Workflow management
NeonCRM
Zoho CRM
8.1
Territory management
NeonCRM
Zoho CRM
7.8
Opportunity management
NeonCRM
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
NeonCRM
Zoho CRM
7.2
Contract management
NeonCRM
Zoho CRM
7.6
Quote & order management
NeonCRM
Zoho CRM
7.5
Interaction tracking
NeonCRM
Zoho CRM
8.3
Channel / partner relationship management
NeonCRM
Zoho CRM
7.5

Customer Service & Support

NeonCRM
Zoho CRM
7.6
Case management
NeonCRM
Zoho CRM
7.7
Call center management
NeonCRM
Zoho CRM
7.4
Help desk management
NeonCRM
Zoho CRM
7.6

Marketing Automation

NeonCRM
Zoho CRM
8.1
Lead management
NeonCRM
Zoho CRM
8.1
Email marketing
NeonCRM
Zoho CRM
8.0

CRM Project Management

NeonCRM
Zoho CRM
7.9
Task management
NeonCRM
Zoho CRM
8.1
Billing and invoicing management
NeonCRM
Zoho CRM
7.7
Reporting
NeonCRM
Zoho CRM
7.9

CRM Reporting & Analytics

NeonCRM
Zoho CRM
8.1
Forecasting
NeonCRM
Zoho CRM
7.9
Pipeline visualization
NeonCRM
Zoho CRM
8.1
Customizable reports
NeonCRM
Zoho CRM
8.3

Customization

NeonCRM
Zoho CRM
8.4
Custom fields
NeonCRM
Zoho CRM
8.5
Custom objects
NeonCRM
Zoho CRM
8.4
Scripting environment
NeonCRM
Zoho CRM
8.5
API for custom integration
NeonCRM
Zoho CRM
8.1

Security

NeonCRM
Zoho CRM
8.3
Single sign-on capability
NeonCRM
Zoho CRM
8.1
Role-based user permissions
NeonCRM
Zoho CRM
8.4

Social CRM

NeonCRM
Zoho CRM
7.4
Social data
NeonCRM
Zoho CRM
7.4
Social engagement
NeonCRM
Zoho CRM
7.4

Integrations with 3rd-party Software

NeonCRM
Zoho CRM
7.5
Marketing automation
NeonCRM
Zoho CRM
7.7
Compensation management
NeonCRM
Zoho CRM
7.4

Platform

NeonCRM
Zoho CRM
7.1
Mobile access
NeonCRM
Zoho CRM
7.1

Pros

NeonCRM

  • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
  • NeonCRM does a good job helping you track donors' activities/engagements.
  • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

NeonCRM

  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
Lisa Steinberg | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

NeonCRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

NeonCRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

NeonCRM

NeonCRM 7.0
Based on 2 answers
Honestly, I've not used support for NeonCRM except to read through help topics. Those have been decently helpful. But I can't speak to what other forms of support NeonCRM may offer.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

NeonCRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

NeonCRM

NeonCRM can grow with us. We were able to implement a few features initially and, as time went on, incorporate others. We continue to do that.
Lora Zygman | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

NeonCRM

  • Huge positive ROI in that is has alleviated the need for hand-processing of membership transactions
  • Huge positive ROI in that our reporting has been standardized
SarahAnn S. Whitbeck | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

NeonCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

NeonCRM Editions & Modules

Edition
Essentials$501
Impact$1101
Empower$2001
  1. per month
Additional Pricing Details
All plans include unlimited system users, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on number of constituent records in each database. For more information, see our website.

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

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