Net Health Therapy for Clinics vs. Prime Suite EHR

Casamba Clinic has been well suited for all aspects of our business since its inception. I can't imagine using a paper chart for all aspects of patient care and not having the EMR system for more streamlined documentation, communication with referral sources and insurances, and for streamlined billing processes.

Incentivized

PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.

Incentivized

• Ease of use
• Support
• Integration with all components

Incentivized

• It is a trusty software that does not crash or glitch very often
• It is very secure
• I can use it from different locations

Incentivized

• Reporting functionality
• Citrix integration (moving to web, so not much more time with this problem)

Incentivized

• Speed, it continues getting slower and slower with each new upgrade.
• Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
• Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.

I appreciate all aspects of the program and the people in the company. These two components combined (a quality product and quality people) make this a company that I can fully support. I always feel heard whenever I have a recommendation, as well.

Incentivized

I feel that Casamba Clinic is well on par if not better than all of these other solutions as far as functionality, quality, and user experience. Additionally, they listen well to the customers and adjust based on recommendations. Finally, I am confident of the company and the direction going forward that will allow it to be viable for the long term.

Incentivized

I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.

Incentivized

• Less time expenditure for front office with e-faxing program
• Ease of scheduling
• Expediency of documentation so that this aspect doesn't take up valuable clinic time

Incentivized