3CX vs. Net2Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.3 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
Net2Phone
Score 9.1 out of 10
N/A
Net2Phone is a VoIP solutions provider headdquartered in Newark, whose services include Hosted PBX, unified communications for remote workforces including live calling, live chat, and also web conferencing through their Huddle app available now in beta release, Microsoft Teams direct routing, and SIP Trunking which integrates directly into on-prem or existing IP PBX systems.
$24.99
per month per user
Pricing
3CXNet2Phone
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
Office
$24.99
per month per user
Office Pro
$26.99
per month per user
Office Power
$29.99
per month per user
Offerings
Pricing Offerings
3CXNet2Phone
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
More Pricing Information
Community Pulse
3CXNet2Phone
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
3CXNet2Phone
Call Management
Comparison of Call Management features of Product A and Product B
3CX
-
Ratings
Net2Phone
8.0
3 Ratings
5% below category average
Call recording00 Ratings8.03 Ratings
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3CXNet2Phone
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Medium-sized Companies
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CloudTalk
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Score 9.5 out of 10
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Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
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User Ratings
3CXNet2Phone
Likelihood to Recommend
7.9
(14 ratings)
9.1
(5 ratings)
Support Rating
5.4
(2 ratings)
-
(0 ratings)
User Testimonials
3CXNet2Phone
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
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Net2Phone
As the price is so low and the quality is good, you can't really fault anything plus, they provide the best SMS service, with high sound quality; nothing compares to the price, and they also provide ongoing customer support.
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Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
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Net2Phone
  • Rolls calls over to multiple phones in succession after a designated number of rings.
  • Allows full access to voicemail and all settings through the app on your cell phone.
  • One set same bill every month. No more long distance charges!
  • Easy to block phone numbers (robocalls)
  • Individual user login and setup for personalized functions
  • Easy to use personalized hold music
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Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
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Net2Phone
  • I think at performance level it is still to be improved as many time we face hang issues but i think that can be imrpoved soon by the company
  • Having different configuration UIs on Web/App/Cloud, where it makes difficult to remmeber the exact places where to make changes. THere should be some syncing in configuration options
  • service support to be improved.
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Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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Net2Phone
No answers on this topic
Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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Net2Phone
Price, availability when ordering it, start-up amount of users
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Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
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Net2Phone
  • Hard to quantify.
  • We seem to get more clear voice mails
  • The ability to get an email when you miss a call and can access your voice mail from anywhere helps with managing time
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ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues

Net2Phone Screenshots

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