It is very easy to use with NFS. Creating new volumes and mounting to servers such as ESXi or Linux is a breeze. It does also support CIFS but it is far less intuitive and requires much more effort. Replicated data is also very simple and robust in the form of SnapVaults or SnapMirrors. This data is either immediately or periodically replicated to a peer FAS in the cluster for retention.
Solidfire is a good, multi-purpose array for iSCSI environments. Grid architecture allows incremental, linear expansion of the array both in capacity and performance. The all-flash is a very high performance, low latency platform for a lot of applications. The way the company has architected the platform allows for continual upgrades and removes the lift-and-load replacements if you stay with Solidfire in the future. The Solidfire fiber channel implementation is workable, but largely there is a checkbox. I cannot imagine any fiber channel shop is going to look at a Solidfire seriously, unless they are looking to move towards Ethernet based transport. Write intensive workloads struggle on the array. The double-helix data protection combined with the architecture can make writes more latent than expected - well into the teens and 20's of ms within the array.
It does have a really nice and easy to use web interface to do pretty much anything you need with it. It was very simple to configure our volumes and luns and connect them to our VMWare environment using the interface. It has options to rename, shrink, grow, and other things with our luns and volumes. It was nice and easy to read graphs to see where you stand on your storage usage at a glance.
NetApp support in Brazil is managed by its partners. We know in other countries, such as the US and NO, they have support directly from Netapp. We have a very good NetApp partner working with us since the beginning, on both the implementation and daily support. Very few cases needed to be escalated to NetApp support, most of the cases are handled and satisfyingly closed by the partner.
When we have had problems, the response on the Solidfire side has been strong, but not perfect. As they scale and integrate into NetApp, support from regions outside of the USA are having a more difficult time diagnosing and addressing issues for complex problems. The Boulder, CO, and Raleigh, NC, support teams are both extremely strong and provide top-notch support. ActiveIQ is a great support tool both for NetApp/Solidfire and for the customer. The proactive support tickets opened have been helpful. The node-based support has been excellent - meaning when we had a DIMM fail, they sent a replacement node - no time consuming troubleshooting of internal components to fix the issue. Upgrades are handled by SF technicians, so it feels white-glove
NetApp stacked nicely and gave enterprise-level usability for snapshot-based backups. Our previous RPO was several hours. It was selected prior to me arriving at the company, but It was selected for the hardware refreshes due to its compatibility with several other vendors, like CommVault and VMware.
SolidFire was chosen over these other service providers because of relationships we have with the company, with our reps, and with the local Denver presence. We also are a partner, and we felt that the solution stacked up technologically very well against the competition and was more cost effective.
