What users are saying about
141 Ratings
6 Ratings
141 Ratings
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Score 8.1 out of 100
6 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

NetBase

Best suited to processing large volumes of social media mentions. As with any social analysis tool, a degree of expertise and understanding of social media platforms, audience trends etc. is important to get the most out of the tool, so an "expert user" approach should be prioritised over making it accessible to lots of people with minimal training. The pricing model is particularly suitable for a small number of users who are likely to be looking at a large number of brands/topics.
Scott Thompson | TrustRadius Reviewer

Rival IQ

I think it's a great tool to be used by any brand. The interface is user friendly, creating a safe space for account managers and social media managers alike. The only instance in where it wouldn't be optimal is if you're looking at very historical data, or tracking additional influencers (not competitors) or if you have multiple profiles (within 1 channel) to track.. But this suits our needs very well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

NetBase
7.8
Rival IQ
Boolean keyword searches
NetBase
7.0
Rival IQ
Filtering out noise/spam
NetBase
7.0
Rival IQ
Sentiment analysis
NetBase
8.0
Rival IQ
Broad channel coverage
NetBase
9.0
Rival IQ

Publishing

NetBase
8.5
Rival IQ
Content planning and scheduling
NetBase
9.0
Rival IQ
Audience targeting
NetBase
8.0
Rival IQ
Content optimization
NetBase
8.0
Rival IQ
Workflow management
NetBase
9.0
Rival IQ

Engagement

NetBase
8.3
Rival IQ
Automated routing and prioritization
NetBase
8.0
Rival IQ
Customer interaction histories
NetBase
8.0
Rival IQ
Bulk actions
NetBase
9.0
Rival IQ

Marketing

NetBase
8.4
Rival IQ
Lead generation
NetBase
9.0
Rival IQ
Content marketing
NetBase
8.0
Rival IQ
Paid media management
NetBase
9.0
Rival IQ
Campaigns and promotions
NetBase
7.5
Rival IQ

Channel coverage/integration

NetBase
8.4
Rival IQ
Twitter
NetBase
8.5
Rival IQ
Facebook
NetBase
8.5
Rival IQ
LinkedIn
NetBase
8.5
Rival IQ
Google+
NetBase
8.5
Rival IQ
Instagram
NetBase
8.5
Rival IQ
Pinterest
NetBase
8.0
Rival IQ
YouTube
NetBase
8.5
Rival IQ

Reporting/analytics

NetBase
8.7
Rival IQ
Campaign success analytics
NetBase
9.0
Rival IQ
Real-time tracking
NetBase
9.0
Rival IQ
Competitor analysis
NetBase
8.0
Rival IQ

Account management

NetBase
8.0
Rival IQ
Role-based user permissions & privileges
NetBase
9.0
Rival IQ
Mobile access
NetBase
7.0
Rival IQ

Pros

NetBase

  • Ease of reporting, conversation analysis, easy to build dashboards that give quick glimpses of the conversation/topic and allow you to drill down as needed.
  • Accurate sentiment driven triggered alerts let you keep your pulse on the conversation.
  • Topic setup is easy. Topics are easy to set up and advanced Boolean search functionality enables the use of wildcards to enhance topics.
  • Data access is outstanding. With 27 months of historical data built in and access to firehose data for social media platforms, data acquisition is second to none.
Ted Tagalakis | TrustRadius Reviewer

Rival IQ

  • Competitive analysis
  • Data visualization
  • Historical data
Anonymous | TrustRadius Reviewer

Cons

NetBase

  • NetBase has implemented many changes recently, but did not keep us informed. A newsletter or something like that would help.
  • I noticed a couple of problems with the data, but I was told they were due to "glitches" which was not very helpful.
  • We find a lot of repeats of the same exact posts, which seems odd and skews the data.
Melissa Schwartz | TrustRadius Reviewer

Rival IQ

  • Managing companies within your installation aren't always easy. You can map companies to landscapes, but if you run out of slots for companies (based on your subscription tier) you end up having to swap companies frequently to get the reporting you need.
  • RivalIQ is competitively priced on a tiered structure, but if you want to add small sets of additional data within tiers, such as additional companies, the pricing is prohibitive as to force you into the next tier up.
Scott Millen | TrustRadius Reviewer

Likelihood to Renew

NetBase

NetBase 8.1
Based on 88 answers
We've had a good experience using the tool and have invested quite a bit of time training the internal team on how to get the most benefit out of it. There would need to be a compelling reason or business case to port over all of our existing topics and tool know-how to another platform.
Alisa Abrams | TrustRadius Reviewer

Rival IQ

No score
No answers yet
No answers on this topic

Usability

NetBase

NetBase 9.0
Based on 13 answers
Very simple to use, quick to pick up on the key principles, and a task-centric design (ie. Topics to set up what you want to analyze, Analysis to do the exploration/analysis, and Dashboards to pull results and findings together to generate reports.) All intuitive, drag & drop etc.
Scott Thompson | TrustRadius Reviewer

Rival IQ

Rival IQ 8.0
Based on 1 answer
This is a really easy package to use and understand, once you've walked thru the interface. Onboarding is a must.
Scott Millen | TrustRadius Reviewer

Performance

NetBase

NetBase 9.5
Based on 6 answers
NetBase constantly updates the platform with features. The platforms ability to analyze complex social listening topics is exceptional. Its fast and gives you the ability to create standardized reports for a quick topic analysis. Additionally, the standard overview tab provides the topic at a glance and assists in quickly identifying areas to further analyze. Great product with excellent support behind it!
Ted Tagalakis | TrustRadius Reviewer

Rival IQ

No score
No answers yet
No answers on this topic

Support Rating

NetBase

NetBase 9.1
Based on 11 answers
Our NetBase support team is always there for us and has never let us down. They are willing to roll up their sleeves and dive into any issue or complex business problem that we are looking to solve.
Ted Tagalakis | TrustRadius Reviewer

Rival IQ

Rival IQ 10.0
Based on 1 answer
Support is continuous and very helpful. Email, phone, and chat support are always on and someone is always there to help. Your CSR will contact you quarterly to take your temperature and offer assistance or training, if necessary. Feature requests are taken seriously. They share their product development roadmap, which is a major plus.
Scott Millen | TrustRadius Reviewer

Implementation Rating

NetBase

NetBase 9.6
Based on 4 answers
We had an internal implementation meeting with the NetBase team as well as a business seat implementation for one of our clients. I would highly recommend having all stakeholders attend an implementation meeting as they can understand the power of this platform.
Ted Tagalakis | TrustRadius Reviewer

Rival IQ

No score
No answers yet
No answers on this topic

Alternatives Considered

NetBase

We've used several different social media tools, and Netbase is by far the best. It's easy to understand (after a topic is set up), easy to export and looks very clean for client presentations. With Radian 6, we got a word cloud, but had to create any other graphs and visuals by hand since they only exported to an Excel. It was the same with Simply Measured, the reporting was just ugly and unpresentable to clients. Visible Intelligence was just inaccurate, and kept pulling in spam posts that were full of porn
Sarah Flagg | TrustRadius Reviewer

Rival IQ

I demoed this platform as an alternative to Rival IQ and it has some of the similar features but the cost is much higher so it wasn't in our budget. If I had the choice, I might choose Falcon over Rival IQ because the visuals are much better than they are in Rival IQ.
Aimee Luongo, MBA | TrustRadius Reviewer

Return on Investment

NetBase

  • Positive - NetBase allows us to quickly gather a high level over view of a topic, which helps for new business pitch and being able to inform the account teams of basic information.
  • Negative - We have to use other tools to gather news, which affects our budget.
Scott Reitzel | TrustRadius Reviewer

Rival IQ

  • Allows us to keep a pulse on the competition, which ultimately gives us favorable position with our client.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NetBase

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rival IQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetBase
8.5
Rival IQ
8.8

Likelihood to Renew

NetBase
8.1
Rival IQ

Usability

NetBase
9.0
Rival IQ
8.0

Performance

NetBase
9.5
Rival IQ

Support Rating

NetBase
9.1
Rival IQ
10.0

Implementation Rating

NetBase
9.6
Rival IQ

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