What users are saying about
141 Ratings
2 Ratings
141 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

NetBase

Best suited to processing large volumes of social media mentions. As with any social analysis tool, a degree of expertise and understanding of social media platforms, audience trends etc. is important to get the most out of the tool, so an "expert user" approach should be prioritised over making it accessible to lots of people with minimal training. The pricing model is particularly suitable for a small number of users who are likely to be looking at a large number of brands/topics.
Scott Thompson | TrustRadius Reviewer

ZoomSphere

ZoomSphere is well suited if you are a new entrepreneur and need to reach out to your audience. It's an excellent service that could help your business prosper tremendously. It seamlessly incorporates social media and email marketing. However, there are not many free trial offers, especially if you're just starting out and need something to get started.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

NetBase
7.8
ZoomSphere
7.7
Boolean keyword searches
NetBase
7.0
ZoomSphere
9.0
Filtering out noise/spam
NetBase
7.0
ZoomSphere
7.0
Sentiment analysis
NetBase
8.0
ZoomSphere
Broad channel coverage
NetBase
9.0
ZoomSphere
7.0

Publishing

NetBase
8.5
ZoomSphere
8.0
Content planning and scheduling
NetBase
9.0
ZoomSphere
8.0
Audience targeting
NetBase
8.0
ZoomSphere
8.0
Content optimization
NetBase
8.0
ZoomSphere
Workflow management
NetBase
9.0
ZoomSphere
8.0

Engagement

NetBase
8.3
ZoomSphere
8.3
Automated routing and prioritization
NetBase
8.0
ZoomSphere
8.0
Customer interaction histories
NetBase
8.0
ZoomSphere
8.0
Bulk actions
NetBase
9.0
ZoomSphere
9.0

Marketing

NetBase
8.4
ZoomSphere
8.0
Lead generation
NetBase
9.0
ZoomSphere
Content marketing
NetBase
8.0
ZoomSphere
8.0
Paid media management
NetBase
9.0
ZoomSphere
Campaigns and promotions
NetBase
7.5
ZoomSphere

Channel coverage/integration

NetBase
8.4
ZoomSphere
7.7
Twitter
NetBase
8.5
ZoomSphere
8.0
Facebook
NetBase
8.5
ZoomSphere
8.0
LinkedIn
NetBase
8.5
ZoomSphere
8.0
Google+
NetBase
8.5
ZoomSphere
6.0
Instagram
NetBase
8.5
ZoomSphere
8.0
Pinterest
NetBase
8.0
ZoomSphere
YouTube
NetBase
8.5
ZoomSphere
8.0

Reporting/analytics

NetBase
8.7
ZoomSphere
9.0
Campaign success analytics
NetBase
9.0
ZoomSphere
9.0
Real-time tracking
NetBase
9.0
ZoomSphere
9.0
Competitor analysis
NetBase
8.0
ZoomSphere
9.0

Account management

NetBase
8.0
ZoomSphere
9.0
Role-based user permissions & privileges
NetBase
9.0
ZoomSphere
9.0
Mobile access
NetBase
7.0
ZoomSphere
9.0

Pros

NetBase

  • Ease of reporting, conversation analysis, easy to build dashboards that give quick glimpses of the conversation/topic and allow you to drill down as needed.
  • Accurate sentiment driven triggered alerts let you keep your pulse on the conversation.
  • Topic setup is easy. Topics are easy to set up and advanced Boolean search functionality enables the use of wildcards to enhance topics.
  • Data access is outstanding. With 27 months of historical data built in and access to firehose data for social media platforms, data acquisition is second to none.
Ted Tagalakis | TrustRadius Reviewer

ZoomSphere

  • Manages all social media at once.
  • Seamless tool to organize your business.
Anonymous | TrustRadius Reviewer

Cons

NetBase

  • NetBase has implemented many changes recently, but did not keep us informed. A newsletter or something like that would help.
  • I noticed a couple of problems with the data, but I was told they were due to "glitches" which was not very helpful.
  • We find a lot of repeats of the same exact posts, which seems odd and skews the data.
Melissa Schwartz | TrustRadius Reviewer

ZoomSphere

  • Facebook analytics could use some improvement.
  • Email marketing could use some improvement.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetBase

NetBase 8.1
Based on 88 answers
We've had a good experience using the tool and have invested quite a bit of time training the internal team on how to get the most benefit out of it. There would need to be a compelling reason or business case to port over all of our existing topics and tool know-how to another platform.
Alisa Abrams | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Usability

NetBase

NetBase 9.0
Based on 13 answers
Very simple to use, quick to pick up on the key principles, and a task-centric design (ie. Topics to set up what you want to analyze, Analysis to do the exploration/analysis, and Dashboards to pull results and findings together to generate reports.) All intuitive, drag & drop etc.
Scott Thompson | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Performance

NetBase

NetBase 9.5
Based on 6 answers
NetBase constantly updates the platform with features. The platforms ability to analyze complex social listening topics is exceptional. Its fast and gives you the ability to create standardized reports for a quick topic analysis. Additionally, the standard overview tab provides the topic at a glance and assists in quickly identifying areas to further analyze. Great product with excellent support behind it!
Ted Tagalakis | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Support Rating

NetBase

NetBase 9.1
Based on 11 answers
Our NetBase support team is always there for us and has never let us down. They are willing to roll up their sleeves and dive into any issue or complex business problem that we are looking to solve.
Ted Tagalakis | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Implementation Rating

NetBase

NetBase 9.6
Based on 4 answers
We had an internal implementation meeting with the NetBase team as well as a business seat implementation for one of our clients. I would highly recommend having all stakeholders attend an implementation meeting as they can understand the power of this platform.
Ted Tagalakis | TrustRadius Reviewer

ZoomSphere

No score
No answers yet
No answers on this topic

Alternatives Considered

NetBase

We've used several different social media tools, and Netbase is by far the best. It's easy to understand (after a topic is set up), easy to export and looks very clean for client presentations. With Radian 6, we got a word cloud, but had to create any other graphs and visuals by hand since they only exported to an Excel. It was the same with Simply Measured, the reporting was just ugly and unpresentable to clients. Visible Intelligence was just inaccurate, and kept pulling in spam posts that were full of porn
Sarah Flagg | TrustRadius Reviewer

ZoomSphere

GoToMeeting is more for helping you collaborate face-to-face or through a virtual assistant. Whereas ZoomSphere is more like a publishing/managing company. ZoomSphere is excellent when it comes to growing your business. It helps you do the marketing seamlessly. Plus you could schedule your post to post on your favorite platforms without having to spend so much time.
Anonymous | TrustRadius Reviewer

Return on Investment

NetBase

  • Positive - NetBase allows us to quickly gather a high level over view of a topic, which helps for new business pitch and being able to inform the account teams of basic information.
  • Negative - We have to use other tools to gather news, which affects our budget.
Scott Reitzel | TrustRadius Reviewer

ZoomSphere

  • You can bulk manage your contacts.
  • Able to publish seamlessly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NetBase

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

ZoomSphere

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetBase
8.5
ZoomSphere
9.0

Likelihood to Renew

NetBase
8.1
ZoomSphere

Usability

NetBase
9.0
ZoomSphere

Performance

NetBase
9.5
ZoomSphere

Support Rating

NetBase
9.1
ZoomSphere

Implementation Rating

NetBase
9.6
ZoomSphere

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