ADP Workforce Now vs. Netchex

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Workforce Now
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.N/A
Netchex
Score 8.3 out of 10
N/A
Netchex is a HR, payroll, and tax administration software platform with solutions dedicated to recruitment, hiring, and onboarding as well as payroll, tax compliance, HR, time/attendance, benefits management, and analytics for these areas.N/A
Pricing
ADP Workforce NowNetchex
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
ADP Workforce NowNetchex
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
More Pricing Information
Community Pulse
ADP Workforce NowNetchex
Considered Both Products
ADP Workforce Now
Chose ADP Workforce Now
I did not select ADP WFN but I've used Netchex and neither are perfect and both have struggles in different areas. Both also push out 'enhancements' that don't really address true problems that actual users have and are more 'showy' but less substantial for people who are just …
Chose ADP Workforce Now
WFN offers a much friendlier user experience. Workday was a "pretty" system but did not offer near the functionality that WFN does. When completing a task in WFN, the steps are logical. If you did not know how to complete a task, the system is set up in a way that a few good …
Netchex
Chose Netchex
We have used Paychex and ADP. The customer service with Paychex was horrible. I was having an issue with our HSAs at the beginning of the year and asked them to fix it. Our last payroll with them was March 25th and that issue was still not resolved. ADPs customer service …
Chose Netchex
I would rank Netchex above the other products I’ve used based on features, user-friendliness, and customer service.
Top Pros
Top Cons
Features
ADP Workforce NowNetchex
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Workforce Now
7.6
1018 Ratings
3% below category average
Netchex
-
Ratings
Employee demographic data8.2899 Ratings00 Ratings
Employment history8.1935 Ratings00 Ratings
Job profiles and administration7.9886 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.7.3913 Ratings00 Ratings
Organizational charting6.6639 Ratings00 Ratings
Organization and location management7.3700 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)7.6645 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Workforce Now
7.9
1030 Ratings
2% below category average
Netchex
9.0
16 Ratings
11% above category average
Pay calculation8.6991 Ratings9.716 Ratings
Support for external payroll vendors7.1385 Ratings7.05 Ratings
Off-cycle/On-Demand payment7.8291 Ratings8.911 Ratings
Benefit plan administration8.0795 Ratings9.713 Ratings
Direct deposit files8.7979 Ratings10.016 Ratings
Salary revision and increment management7.8765 Ratings9.611 Ratings
Reimbursement management7.7464 Ratings8.17 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Workforce Now
7.7
841 Ratings
5% below category average
Netchex
-
Ratings
Approval workflow7.9763 Ratings00 Ratings
Balance details7.5797 Ratings00 Ratings
Annual carry-forward and encashment7.5645 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Workforce Now
8.0
1011 Ratings
1% below category average
Netchex
-
Ratings
View and generate pay and benefit information8.2974 Ratings00 Ratings
Update personal information8.6965 Ratings00 Ratings
View company policy documentation8.1779 Ratings00 Ratings
Employee recognition7.1364 Ratings00 Ratings
View job history7.732 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Workforce Now
6.0
12 Ratings
25% below category average
Netchex
-
Ratings
Tracking of all physical assets6.012 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Workforce Now
7.1
941 Ratings
7% below category average
Netchex
-
Ratings
Report builder7.4924 Ratings00 Ratings
Pre-built reports7.6920 Ratings00 Ratings
Ability to combine HR data with external data6.2547 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Workforce Now
7.1
113 Ratings
12% below category average
Netchex
-
Ratings
New hire portal7.5109 Ratings00 Ratings
Manager tracking tools6.689 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Workforce Now
7.8
308 Ratings
4% below category average
Netchex
-
Ratings
Corporate goal setting7.8237 Ratings00 Ratings
Individual goal setting7.9288 Ratings00 Ratings
Line-of sight-visibility7.5235 Ratings00 Ratings
Performance tracking7.9281 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Workforce Now
7.3
399 Ratings
8% below category average
Netchex
-
Ratings
Performance plans7.2358 Ratings00 Ratings
Performance improvement plans7.2306 Ratings00 Ratings
Review status tracking7.5363 Ratings00 Ratings
Review reminders7.3375 Ratings00 Ratings
Multiple review frequency7.2310 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Workforce Now
6.0
7 Ratings
27% below category average
Netchex
-
Ratings
Create succession plans/pools5.86 Ratings00 Ratings
Candidate ranking5.86 Ratings00 Ratings
Candidate search6.37 Ratings00 Ratings
Candidate development6.26 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Workforce Now
6.9
418 Ratings
12% below category average
Netchex
-
Ratings
Job Requisition Management7.6363 Ratings00 Ratings
Company Website Posting8.2355 Ratings00 Ratings
Publish to Social Media7.3284 Ratings00 Ratings
Job Search Site Posting7.4318 Ratings00 Ratings
Duplicate Candidate Prevention2.38 Ratings00 Ratings
Applicant Tracking7.2359 Ratings00 Ratings
Notifications and Alerts8.1380 Ratings00 Ratings
Best Alternatives
ADP Workforce NowNetchex
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP Workforce NowNetchex
Likelihood to Recommend
8.3
(1085 ratings)
9.1
(24 ratings)
Likelihood to Renew
7.4
(82 ratings)
9.8
(2 ratings)
Usability
6.2
(78 ratings)
9.8
(2 ratings)
Availability
7.3
(14 ratings)
-
(0 ratings)
Performance
6.4
(13 ratings)
-
(0 ratings)
Support Rating
7.0
(462 ratings)
9.8
(3 ratings)
In-Person Training
8.1
(9 ratings)
-
(0 ratings)
Online Training
5.8
(17 ratings)
-
(0 ratings)
Implementation Rating
6.0
(34 ratings)
8.2
(2 ratings)
Configurability
6.4
(10 ratings)
-
(0 ratings)
Ease of integration
6.1
(8 ratings)
-
(0 ratings)
Product Scalability
7.5
(747 ratings)
-
(0 ratings)
Vendor post-sale
5.2
(8 ratings)
-
(0 ratings)
Vendor pre-sale
6.1
(8 ratings)
-
(0 ratings)
User Testimonials
ADP Workforce NowNetchex
Likelihood to Recommend
ADP
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Read full review
Netchex
Netchex is great if you want to log in to one place to take care of all things employee-related. It is especially helpful if you have multiple locations or divisions as you can easily set these up and manage them as needed. The more employees you have, the more you will benefit from a program like Netchex that provides so much support for your business. Our company has multiple locations of stores and many employee position levels and Netchex has been great at keeping all of this simple when a lessor product could make it much more complicated. Netchex would not be as appropriate if you have a very small business or a simple payroll structure. It would definitely still work well for you, it would just be more sophisticated than you would require.
Read full review
Pros
ADP
  • HRIS that is personalized for the employee and addresses DE&I needs.
  • Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
  • Onboarding is an excellent way to stay in compliance and have all documents completed.
  • Tax and Banking and resolution to any issues.
Read full review
Netchex
  • My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions.
  • Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information.
  • Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time.
Read full review
Cons
ADP
  • I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
  • Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
Read full review
Netchex
  • SOME CUST SVC REPS MAY NEED ADDITIONAL TRAINING ON WORK AROUNDS
  • WOULD PREFER TO CHAT WITH SOMEONE, SOMETIMES WORDS IN TEXT COULD BE MISINTERPRETED. ALSO SPEAKING TO SOMEONE IS ALWAYS A POSITIVE
  • NOT REALLY ANYTHING ELSE BUT HAVE BEEN USING THEM 3 MONTHS SO NOT LONG INTO IT.....VERY EASY SYSTEM AND LOVE I CAN DO A NEGATIVE INSTEAD OF HAVING TO CALL AND ASK THEM TO DO IT ON THEIR END.
Read full review
Likelihood to Renew
ADP
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Read full review
Netchex
Easy to work with.
Read full review
Usability
ADP
I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
Read full review
Netchex
Very user friendly and great interface.
Read full review
Reliability and Availability
ADP
ADP outages are very rare
Read full review
Netchex
No answers on this topic
Performance
ADP
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Read full review
Netchex
No answers on this topic
Support Rating
ADP
I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Read full review
Netchex
The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Read full review
In-Person Training
ADP
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Read full review
Netchex
No answers on this topic
Online Training
ADP
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Read full review
Netchex
No answers on this topic
Implementation Rating
ADP
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Read full review
Netchex
Implementation took some time but was pretty much error free.
Read full review
Alternatives Considered
ADP
Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
Read full review
Netchex
I like that they are not so big that they ignore the small customers. They are also reasonably priced. Their support is excellent, I had worked with ADP in a prior position, and we did not have the same kind of support
Read full review
Scalability
ADP
It handles very well with very sensitive data of a company especially of employees. Even provides HR services regarding recruitment services like recruitment, providing notification, even handles increment cycle of employee, any awards achieved by employees. All of this services are handled by them in very efficient way.
Read full review
Netchex
No answers on this topic
Return on Investment
ADP
  • ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
  • The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
  • We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.
Read full review
Netchex
  • Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization
  • NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system
  • Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect.
Read full review
ScreenShots

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app