Netchex vs Paychex Accounting Online | TrustRadius

What users are saying about

Score 8.9 out of 10

Based on 14 reviews and ratings

Score 6.3 out of 10

Based on 30 reviews and ratings

Feature Rating Comparison

Netchex

Paychex Accounting Online

Pay calculation

Support for external payroll vendors

Off-cycle/On-Demand payment

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Netchex

Paychex Accounting Online

API for custom integration

Plug-ins

Netchex

Paychex Accounting Online

Single sign-on capability

Role-based user permissions

Netchex

Paychex Accounting Online

Dashboards

Standard reports

Custom reports

Netchex

Paychex Accounting Online

Accounts payable

Accounts receivable

Cash management

Bank reconciliation

Expense management

Time tracking

Fixed asset management

Multi-currency support

Multi-division support

Regulations compliance

Electronic tax filing

Self-service portal

Pros

My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions.
Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information.
Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time.

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Mindy Yeager, PHR

Human Resources/Staffing Director

Avid4 AdventureRecreational Facilities & Services, 501-1000 employees

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Interactive dashboard
Double-entry accounting
Customizable Chart of Accounts
Standard financial reports: Balance Sheet, Profit and Loss, and Trial Balance
You can connect to the financial institutions where you have accounts and download transactions

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Ginelle Cross, CPP

Payroll Tax Supervisor

OneSource VirtualAccounting, 501-1000 employees

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Cons

Benefits - program is not as user-friendly for admin or employee as other HRIS
Carrier connections - there are too many issues with the third party
Pricing - so many new features that aren't included with the current price, it can be difficult to have your company understand the need for a product due to the additional cost

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Jennifer Stallings

HR Manager

Lamarque Motor CompanyAutomotive, 201-500 employees

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One thing I can think of is when you need to run a report that has to include more than two years of payroll information (year to date salaries, etc.) you are unable to do so BUT if you contact your rep they can do it for you. I am sure they will come up with a solution for this problem sometime in the near future.

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Accounting Manager

AIT - Aplied Integrated TechnologiesInformation Technology and Services, 201-500 employees

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Likelihood to Renew

Netchex 9.1

Based on 1 answer

No answer on this topic is available.

Paychex Accounting Online 10.0

Based on 1 answer

Had the company I worked for not gone out of business, it is likely they would have continued using this service.

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Teresa McLaughlin

Staff Accountant

Landmark Apartment TrustReal Estate, 11-50 employees

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Usability

Netchex 9.1

Based on 1 answer

Very user friendly and great interface.

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John Riley, SHRM-CP

Chief Human Resources Officer

UBankBanking, 51-200 employees

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Paychex Accounting Online 10.0

Based on 1 answer

The software was very user friendly. Menus were intuitive so that even with minimal training I found what I was looking for with minimal effort

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Teresa McLaughlin

Staff Accountant

Landmark Apartment TrustReal Estate, 11-50 employees

View all 1 answers on this topic

Support Rating

Netchex 9.1

Based on 2 answers

The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.

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Mindy Yeager, PHR

Human Resources/Staffing Director

Avid4 AdventureRecreational Facilities & Services, 501-1000 employees

View all 2 answers on this topic

Paychex Accounting Online 9.5

Based on 4 answers

They deserve this rating. When I first began using Paychex at AIT they were there to answer all of my questions as needed because there was no one in the company who knew what they were doing. I had to do reports that Payroll normally did not do but I did. Thank goodness for Teshia and Martha at Paychex.

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Accounting Manager

AIT - Aplied Integrated TechnologiesInformation Technology and Services, 201-500 employees

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Implementation Rating

Netchex 9.1

Based on 1 answer

There were no issues

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John Riley, SHRM-CP

Chief Human Resources Officer

UBankBanking, 51-200 employees

View all 1 answers on this topic

Paychex Accounting Online 10.0

Based on 2 answers

Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.

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Teresa McLaughlin

Staff Accountant

Landmark Apartment TrustReal Estate, 11-50 employees

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Alternatives Considered

The biggest difference I see between Netchex and our previous vendor is customer service. Our previous vendor would take days, if not weeks, to respond with an inquiry. Netchex generally does within 24 hours via email or immediately if you call. The second biggest difference is ease of use, both managers and associates have commented on how much easier it is to use.

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Erica Payne PHR SHRM-CP

Human Resources Manager

Regal Hospitality Inc.Hospitality, 201-500 employees

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I haven't used any others, this is the only one I'm familiar with. It was already being used before I got here, so I didn't have much "deciding" to do.

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Verified User

Analyst in Corporate

Management Consulting Company, 11-50 employees

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Return on Investment

Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization
NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system
Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect.

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Erica Payne PHR SHRM-CP

Human Resources Manager

Regal Hospitality Inc.Hospitality, 201-500 employees

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The most positive impact Paychex has is their Customer Service. I LOVE Paychex Customer Service. Enough said.
Paychex's IT Department is on point.

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Accounting Manager

AIT - Aplied Integrated TechnologiesInformation Technology and Services, 201-500 employees

View all 8 answers on this topic

Screenshots

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See All (3) Paychex Accounting Online Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

—

Rating Summary

Netchex

Paychex Accounting Online

Netchex

Paychex Accounting Online

Netchex

Paychex Accounting Online

Netchex

Paychex Accounting Online

Netchex

Paychex Accounting Online

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