What users are saying about
4 Ratings
4 Ratings
4 Ratings
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Score 7.6 out of 100
4 Ratings
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Score 10 out of 100

Likelihood to Recommend

Netchex

I think Netchex is great for a small to mid-sized business where employee turnover is low. The most time-consuming and frustrating parts of Netchex are also associated with the number of employees I have to add/delete from the system each season.
Mindy Yeager, PHR | TrustRadius Reviewer

TRAXPayroll

TRAXPayroll is well suited for the bulk of situations that any HR professional would ever come across. In my opinion, it's the best product out there for the small to medium size business level. I would imagine that it is less appropriate at the enterprise level, where payroll extends across multiple countries.
Nathan Richardson | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Netchex
TRAXPayroll
9.7
Pay calculation
Netchex
TRAXPayroll
10.0
Support for external payroll vendors
Netchex
TRAXPayroll
9.1
Benefit plan administration
Netchex
TRAXPayroll
10.0
Direct deposit files
Netchex
TRAXPayroll
10.0
Salary revision and increment management
Netchex
TRAXPayroll
9.1
Reimbursement management
Netchex
TRAXPayroll
10.0

Pros

Netchex

  • Processing payrolls is easy and convenient. This web based product makes it easy to access and key in payroll data anytime.
  • Customer service is top notch! The whole team goes above and beyond to make sure I have the tools I need each day and answers to questions as they arise.
  • Netchex connects our HR department to our employees beautifully. We can easily direct them to data in their Netchex profile that they may need. We can also post news, articles and documents for them to easily access from their dashboard.
Karen Stuart, CSP | TrustRadius Reviewer

TRAXPayroll

  • Customer service is exceptional.
  • Easy to use.
Anonymous | TrustRadius Reviewer

Cons

Netchex

  • One step in the login process needs to be corrected
  • The non-working aspect of the login process is easily bypassed, so it doesn't prevent you from gaining access
Anonymous | TrustRadius Reviewer

TRAXPayroll

  • Integration with other products.
  • Ability to calculate extenuating circumstances.
Nathan Richardson | TrustRadius Reviewer

Support Rating

Netchex

Netchex 9.0
Based on 1 answer
The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Mindy Yeager, PHR | TrustRadius Reviewer

TRAXPayroll

TRAXPayroll 10.0
Based on 2 answers
Any and all of our concerns have been resolved very quickly, and without even so much as a 5 minute wait. Their customer service is uncannily happy, and have left me impressed in every sense of the word. We don't expect to be changing payroll software providers any time soon! They're great!
Nathan Richardson | TrustRadius Reviewer

Alternatives Considered

Netchex

Reporting features available in Netchex far exceed those we were able to get from optimum. Customer service from Netchex is light years ahead of the competition!!
Karen Stuart, CSP | TrustRadius Reviewer

TRAXPayroll

The number one thing that bugs me is super pushy sales people, so from the start TRAXPayroll was a breath of fresh air because their sales was very low pressure and didn't make me feel rushed of anything. TRAXPayroll also had more features we were looking for and their current reviews were outstanding. Some things I read about competitors said their customer support wasn't as good, which was also a big player in our decision.
Anonymous | TrustRadius Reviewer

Return on Investment

Netchex

  • It's fully automated for online processing
  • It allows us to process payroll without having to hire additional personnel, thus saving us money.
Anonymous | TrustRadius Reviewer

TRAXPayroll

  • We had a quick turnaround from purchasing to setup and are seeing the benefits of the system.
Anonymous | TrustRadius Reviewer

Pricing Details

Netchex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TRAXPayroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Netchex
8.0
TRAXPayroll
10.0

Support Rating

Netchex
9.0
TRAXPayroll
10.0

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