What users are saying about
3 Ratings
4 Ratings
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Score 8 out of 100
3 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Netcore Smartech

It is the best product for marketing with different channels. Mailing and SMS'ing become easy. Targetted customer engagging. Branding, Campaining with NetCore for business growth. It can manage a huge database of emails, contacts etc. It helps you to schedule your campaigns too. Reporting of the performance of campaigns and brands is great and you can customize too. They provide API's for downloading your database. Before starting with the product you should have a proper training as parts can be cumbersome
Anonymous | TrustRadius Reviewer

Punchh

We launched the program quickly and on schedule, Punchh has continued to evolve and enhance to adapt to our changing business needs, importantly developing integrations with other key partners —Olo, PAR Brink POS. I think it's ideal for a brand of our size with under 200 locations, perhaps for a chain of more than 2,000 locations, it could be worth considering building an in-house solution as a potential cost saving.
Will Hanrahan | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Netcore Smartech
8.7
Punchh
WYSIWYG email editor
Netcore Smartech
9.0
Punchh
Dynamic content
Netcore Smartech
8.5
Punchh
Ability to test dynamic content
Netcore Smartech
9.0
Punchh
Email deliverability reporting
Netcore Smartech
8.0
Punchh
List management
Netcore Smartech
8.5
Punchh
Triggered drip sequences
Netcore Smartech
9.0
Punchh

Lead Management

Netcore Smartech
9.0
Punchh
Lead nurturing
Netcore Smartech
9.0
Punchh
Lead scoring and grading
Netcore Smartech
9.0
Punchh
Data quality management
Netcore Smartech
9.0
Punchh

Reporting & Analytics

Netcore Smartech
8.0
Punchh
Dashboards
Netcore Smartech
8.0
Punchh
Standard reports
Netcore Smartech
8.0
Punchh
Custom reports
Netcore Smartech
8.0
Punchh

Platform & Infrastructure

Netcore Smartech
7.5
Punchh
API
Netcore Smartech
6.5
Punchh
Customizability
Netcore Smartech
8.5
Punchh

Pros

Netcore Smartech

  • Multiple features like API, Social media integration, Campaign management, Scheduling Campaigns, Lead Management, Data analytics, Google Apps integration etc. helps for the growth of a business.
  • Email Integration, SMS Integration also connects us with customers on one to one basis.
  • All marketing solution on one platform makes it more useful, we do not have to log in to multiple dashboards for marketing.
  • It's a cloud-based product and can be accessed from anywhere at any time.
Anonymous | TrustRadius Reviewer

Punchh

  • Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty.
Chandler Elmore | TrustRadius Reviewer

Cons

Netcore Smartech

  • It can be tricky while creating campaigns.
  • You will need proper training to utilize the program efficiently.
Anonymous | TrustRadius Reviewer

Punchh

  • Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
  • I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
  • One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.
Will Hanrahan | TrustRadius Reviewer

Support Rating

Netcore Smartech

No score
No answers yet
No answers on this topic

Punchh

Punchh 6.8
Based on 3 answers
The customer success people are not as invested as it seems they should be in their clients' business, at least not for the amount of money the platform costs. I am always looking for best practices to be provided or at least discussed with my AM, and she doesn't ever seem to care about what others are doing in my industry.
Chandler Elmore | TrustRadius Reviewer

Alternatives Considered

Netcore Smartech

NetCore Smartech is the most stable product. SMS and email are on a single platform which makes it a better product. It also uses browser notification, push notifications to attract customers to your campaigns. The conversion rates become higher using Netcore Smartech as the percentage of delivered emails. SMS is higher than any other software. It almost delivers instant emails and SMS seeing campaigns rise almost instantly.
Anonymous | TrustRadius Reviewer

Punchh

We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.
Will Hanrahan | TrustRadius Reviewer

Return on Investment

Netcore Smartech

  • Customer engagement with multiple options of marketing like mailing, SMS, voice etc. and social media integration.
  • Proper analytics of targeted customers.
Anonymous | TrustRadius Reviewer

Punchh

  • We brought in over $7M from the app use alone in Q1 & Q2 of 2019.
  • It costs a ton to keep up, especially the more modules you subscribe to. Our (not so fancy price tier) price was about $100K for 2019.
Chandler Elmore | TrustRadius Reviewer

Screenshots

Punchh

Pricing Details

Netcore Smartech

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Punchh

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Netcore Smartech
8.0
Punchh
8.6

Support Rating

Netcore Smartech
Punchh
6.8

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