Netcore Cloud vs. Punchh

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Netcore Cloud
Score 8.6 out of 10
N/A
Netcore Cloud’s Customer Engagement & Experience platform (formerly known as Netcore Smartech) is presented as a one-stop growth platform that enables marketers, growth, and product managers to drive conversations with customers across multiple touchpoints. Backed by AI/ML, Netcore Cloud enables website and mobile app brands to fuel omnichannel growth. The platform offers: - Actionable unified customer profiles by stitching user data from…N/A
Punchh
Score 7.5 out of 10
N/A
Punchh headquartered in San Mateo offers digital marketing for physical retailers, combining AI and machine learning technologies, and a mobile-first approach designed to increase customer lifetime value. Punchh offers partners access to real-time consumer information via a live dashboard, enabling them to create and launch campaigns, target specific user segments and review guest feedback.N/A
Pricing
Netcore CloudPunchh
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Netcore CloudPunchh
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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User Ratings
Netcore CloudPunchh
Likelihood to Recommend
9.0
(3 ratings)
9.9
(2 ratings)
Support Rating
-
(0 ratings)
9.9
(2 ratings)
User Testimonials
Netcore CloudPunchh
Likelihood to Recommend
Netcore Solutions Pvt Ltd
This platform seems to be a perfect one for email marketing, newsletters, tracking of emails, etc. I've heard it's also a good platform for lead management, their scorring and grading, lead nurturing, building product related tracking such as API integration, retention cohorts, flows, etc. however, haven't tried that part personally.
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Punchh
We launched the program quickly and on schedule, Punchh has continued to evolve and enhance to adapt to our changing business needs, importantly developing integrations with other key partners —Olo, PAR Brink POS. I think it's ideal for a brand of our size with under 200 locations, perhaps for a chain of more than 2,000 locations, it could be worth considering building an in-house solution as a potential cost saving.
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Pros
Netcore Solutions Pvt Ltd
  • Increase in the number of customers as the conversion of users is increasing.
  • Strategically targeting customers according to their taste.
  • Deliver instant SMS, emails etc. which is great.
  • Single click analytic reports.
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Punchh
  • Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty.
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Cons
Netcore Solutions Pvt Ltd
  • Need a mobile app too, so that we can access it easily. It is only cloud-based.
  • Costly.
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Punchh
  • Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
  • I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
  • One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.
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Support Rating
Netcore Solutions Pvt Ltd
No answers on this topic
Punchh
The customer success people are not as invested as it seems they should be in their clients' business, at least not for the amount of money the platform costs. I am always looking for best practices to be provided or at least discussed with my AM, and she doesn't ever seem to care about what others are doing in my industry.
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Alternatives Considered
Netcore Solutions Pvt Ltd
Netcore Smartech offers much wide range of products and services instead of just the ones related to Marketing. It offers lead management, their scoring and the sales cycles which the Sales teams can also use in future. Also, it offers a lot more integrations and automations which can sincerely help sales teams define their flow and daily processes.
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Punchh
We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.
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Return on Investment
Netcore Solutions Pvt Ltd
  • Increase in revenue.
  • Cost reduction.
  • Lead generation, gaining new customer, retaining old customers.
  • Brand and campaigns promotions easily and effectively.
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Punchh
  • We brought in over $7M from the app use alone in Q1 & Q2 of 2019.
  • It costs a ton to keep up, especially the more modules you subscribe to. Our (not so fancy price tier) price was about $100K for 2019.
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ScreenShots

Netcore Cloud Screenshots

Screenshot of Build a 360 degree customer viewScreenshot of Insights to fuel customer engagement strategiesScreenshot of Create no-code product experiencesScreenshot of Trigger 1:1 product recommendationsScreenshot of Gather user data from multiple channels (both offline and online) and create actionable unified customer profiles on our Customer Data platform