What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
35 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Quantum Metric

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Netcore Smartech

It is the best product for marketing with different channels. Mailing and SMS'ing become easy. Targetted customer engagging. Branding, Campaining with NetCore for business growth. It can manage a huge database of emails, contacts etc. It helps you to schedule your campaigns too. Reporting of the performance of campaigns and brands is great and you can customize too. They provide API's for downloading your database. Before starting with the product you should have a proper training as parts can be cumbersome
Anonymous | TrustRadius Reviewer

Quantum Metric

If you're looking to go beyond session replay and have a tool with intelligence to show you specific issues, and prioritize those, I think this is a good tool. Retailers that have had ups and downs, and are maybe seeing an increase in their online traffic/sales, who want a better view of how to improve the customer experience. You need a fairly mature digital analytics environment for this to make sense.If you have a more basic analytics environment, or you don't have the people/skills to use all the information QM can provide, it's probably not a good fit.
Jess Johnson | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Netcore Smartech
8.7
Quantum Metric
WYSIWYG email editor
Netcore Smartech
9.0
Quantum Metric
Dynamic content
Netcore Smartech
8.5
Quantum Metric
Ability to test dynamic content
Netcore Smartech
9.0
Quantum Metric
Email deliverability reporting
Netcore Smartech
8.0
Quantum Metric
List management
Netcore Smartech
8.5
Quantum Metric
Triggered drip sequences
Netcore Smartech
9.0
Quantum Metric

Lead Management

Netcore Smartech
9.0
Quantum Metric
Lead nurturing
Netcore Smartech
9.0
Quantum Metric
Lead scoring and grading
Netcore Smartech
9.0
Quantum Metric
Data quality management
Netcore Smartech
9.0
Quantum Metric

Reporting & Analytics

Netcore Smartech
8.0
Quantum Metric
Dashboards
Netcore Smartech
8.0
Quantum Metric
Standard reports
Netcore Smartech
8.0
Quantum Metric
Custom reports
Netcore Smartech
8.0
Quantum Metric

Platform & Infrastructure

Netcore Smartech
7.5
Quantum Metric
API
Netcore Smartech
6.5
Quantum Metric
Customizability
Netcore Smartech
8.5
Quantum Metric

Pros

Netcore Smartech

  • Multiple features like API, Social media integration, Campaign management, Scheduling Campaigns, Lead Management, Data analytics, Google Apps integration etc. helps for the growth of a business.
  • Email Integration, SMS Integration also connects us with customers on one to one basis.
  • All marketing solution on one platform makes it more useful, we do not have to log in to multiple dashboards for marketing.
  • It's a cloud-based product and can be accessed from anywhere at any time.
Anonymous | TrustRadius Reviewer

Quantum Metric

  • Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
  • Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
  • Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
Erica D'Aloia | TrustRadius Reviewer

Cons

Netcore Smartech

  • It can be tricky while creating campaigns.
  • You will need proper training to utilize the program efficiently.
Anonymous | TrustRadius Reviewer

Quantum Metric

  • Usability. Eliminate clicks on repetitive tasks, enable more terms to be searchable in the global search bar, and reduce the number of back-and-forth clicks.
  • Make videos more accessible with the keyboard. Space bar to pause, left and right arrows to skip, ctrl/cmd+left/right to skip to the next session, escape to exit view mode, etc. That stuff goes a long way in making the product delightful.
  • Improve rendering of user sessions. Too many of them don't work properly.
Ryan Caplin | TrustRadius Reviewer

Likelihood to Renew

Netcore Smartech

No score
No answers yet
No answers on this topic

Quantum Metric

Quantum Metric 7.7
Based on 2 answers
Quantum is a nice tool and is user friendly however I believe there always room for improvement.We have experienced minor issues with a few sessions which were solved by Quantum support reps in a timely manner and some of the dashboards are not as robust as other tools we use
Enrique Membreno | TrustRadius Reviewer

Usability

Netcore Smartech

No score
No answers yet
No answers on this topic

Quantum Metric

Quantum Metric 7.6
Based on 13 answers
For a new user, it's pretty intuitive to onboard and start doing the basic functionalities. But QM has a lot of functionalities which can be leveraged by more team members (especially when you don't have analysts dedicatedly using this) if further enhancements to usability are made.
Salil Chatrath | TrustRadius Reviewer

Support Rating

Netcore Smartech

No score
No answers yet
No answers on this topic

Quantum Metric

Quantum Metric 8.7
Based on 63 answers
I've been very impressed with the support Quantum Metric has provided. Our amazing Customer Success team has provided excellent service and has gone above and beyond in helping us use and understand the tool. We hold weekly calls with multiple teams and QM has been proactive in bringing things to our team's attention and making suggestions. The support has been one of the most important aspects of having QM and has allowed us to make great strides in improving how we use data and user research in our work.
Ben Anderson | TrustRadius Reviewer

Alternatives Considered

Netcore Smartech

NetCore Smartech is the most stable product. SMS and email are on a single platform which makes it a better product. It also uses browser notification, push notifications to attract customers to your campaigns. The conversion rates become higher using Netcore Smartech as the percentage of delivered emails. SMS is higher than any other software. It almost delivers instant emails and SMS seeing campaigns rise almost instantly.
Anonymous | TrustRadius Reviewer

Quantum Metric

We have used - as an organization - multiple products that each fill a roll or task Quantum Metric provides...however I think there are very few tools or SaaS solutions out there that bundle so much into one solution. QM was better than the replay tool another group was utilizing (Mouseflow) because with our contract we could capture and review way more replays as well as have those replays married to actual, quantifiable data. From an analytics point, is so much easier to install event tracking as opposed to our basic Google Analytics implementation. However, I would still use GA as a primary record for measuring overall site performance since QM doesn't have robust product sales tracking.At one point we did review a competitor called Content Square. They seemed very focused on heat mapping.
Bill Saffold | TrustRadius Reviewer

Return on Investment

Netcore Smartech

  • Customer engagement with multiple options of marketing like mailing, SMS, voice etc. and social media integration.
  • Proper analytics of targeted customers.
Anonymous | TrustRadius Reviewer

Quantum Metric

  • It helps us to resolve the customer issues very fast so that we can fix the issue in a very short period which increases faster resolution.
  • Sometimes customers are going through wrong process and we can easily help the customer with the help of a QM session.
Rubeena Shaikh | TrustRadius Reviewer

Screenshots

Pricing Details

Netcore Smartech

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Quantum Metric

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Netcore Smartech
8.0
Quantum Metric
8.4

Likelihood to Renew

Netcore Smartech
Quantum Metric
7.7

Usability

Netcore Smartech
Quantum Metric
7.6

Support Rating

Netcore Smartech
Quantum Metric
8.7

Implementation Rating

Netcore Smartech
Quantum Metric
9.1

Add comparison