NetDocuments vs. OpenText Content Suite Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NetDocuments
Score 8.2 out of 10
N/A
NetDocuments is a document management solution from the company of the same name in Lehi, Utah.N/A
OpenText Content Suite Platform
Score 7.7 out of 10
N/A
The OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content Suite reduces risk and empowers organizations to focus on using information to drive strategic growth and productivity.N/A
Pricing
NetDocumentsOpenText Content Suite Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NetDocumentsOpenText Content Suite Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
NetDocumentsOpenText Content Suite Platform
Considered Both Products
NetDocuments
Chose NetDocuments
We switched to NetDocuments 11 years ago. So, to be fair and accurate... the OpenText product at that time was called PC Docs and the company (that OpenText acquired) was Hummingbird. I can't remember who owned iManage at the time. Anyway, NetDocuments was a superior product at …
OpenText Content Suite Platform

No answer on this topic

Top Pros
Top Cons
Features
NetDocumentsOpenText Content Suite Platform
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
NetDocuments
-
Ratings
OpenText Content Suite Platform
7.7
6 Ratings
7% below category average
Content capture & imaging00 Ratings9.36 Ratings
File sync, storage & archiving00 Ratings8.96 Ratings
Document management00 Ratings9.06 Ratings
Records management00 Ratings8.95 Ratings
Content search & retrieval00 Ratings9.06 Ratings
Enterprise content collaboration00 Ratings8.86 Ratings
Content publishing & creation00 Ratings4.35 Ratings
Security, risk management & information governance00 Ratings6.55 Ratings
Contract lifecycle management00 Ratings9.76 Ratings
Automated workflows00 Ratings7.15 Ratings
Artificial intelligence00 Ratings4.34 Ratings
Mobile support00 Ratings4.94 Ratings
Integration00 Ratings9.05 Ratings
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NetDocumentsOpenText Content Suite Platform
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Medium-sized Companies
MSB Docs
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Score 9.7 out of 10
MediaValet
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Enterprises
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Score 9.8 out of 10
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User Ratings
NetDocumentsOpenText Content Suite Platform
Likelihood to Recommend
8.9
(8 ratings)
10.0
(8 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
10.0
(1 ratings)
8.0
(1 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
10.0
(1 ratings)
8.0
(1 ratings)
Support Rating
7.0
(1 ratings)
9.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
NetDocumentsOpenText Content Suite Platform
Likelihood to Recommend
NetDocuments
It is ideal where security is your number one concern or where there is a need to share securely across different physical locations. Speed is less than ideal in certain usage scenarios. It is limited by the speed of the internet and it can be difficult to pull large quantities of documents when researching or answering discovery requests, although, that being said, it can be addressed by maintaining your own secure server to contain a mirror of your online documents. But then the security for a mirror falls back on the organization.
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OpenText
Great for content management and records even for organizations whose staff are not much experienced in the technical backgrounds as it's easy to use and no previous knowledge on HTML is required. It is great for storing invoices and payment proofs and for organizations dealing with global clients for general use documents.
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Pros
NetDocuments
  • Searching: NetDocuments' searching capabilities put it on par with other legal search engines used for research and knowledge management purposes.
  • Scalability: Despite the ever-increasing number of items stored in the repository, time searching is unaffected.
  • Innovation: NetDocuments continuously looks for new solutions and updates their product regularly.
  • Ease of Update: Because it is Web-based, updates to the software do not require local installation.
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OpenText
  • Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
  • Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
  • The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
  • Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.
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Cons
NetDocuments
  • Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file.
  • Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance.
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OpenText
  • The user interface and configurability of that interface lack a lot of flexibility and modern tools.
  • There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
  • Management of audit and content history needs to be modernized and made more dynamic and sustainable.
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Likelihood to Renew
NetDocuments
No answers on this topic
OpenText
The staff is comfortable with it and I doubt they'd change at this point.
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Usability
NetDocuments
The product is simple to learn and adheres to well-known web user protocols. The NetDocuments team spends a lot of time talking to customers regarding how to improve their interface, and are pretty quick about implementing good ideas. The system is reliable and repeatable, and similar functions are laid out consistently and in formats that users are used to.
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OpenText
The interface is easy to understand and learn quickly.
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Reliability and Availability
NetDocuments
No answers on this topic
OpenText
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
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Performance
NetDocuments
NetDocuments is a performant web app. It is reliable and provides all the functionality of a sophisticated document management system. It also can serve, through its APIs, as a base system for other applications, which enhances its value. Other vendors find the company easy to work with, and it consistently seems to be the first to offer new features and technologies to its customers.
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OpenText
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
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Support Rating
NetDocuments
I've never had to contact support, but I won't give it a ten. We've had a few hiccups along the way, but nothing that couldn't be fixed within 24 hours.
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OpenText
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
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Implementation Rating
NetDocuments
No answers on this topic
OpenText
No, it's pretty easy to implement and use.
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Alternatives Considered
NetDocuments
We switched to NetDocuments 11 years ago. So, to be fair and accurate... the OpenText product at that time was called PC Docs and the company (that OpenText acquired) was Hummingbird. I can't remember who owned iManage at the time. Anyway, NetDocuments was a superior product at the time, in general, and more specifically because the search and remote access features\functions were superior (and still are).
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OpenText
Having used OpenText Content Suite for a long time, I can say it stands the competition. It offers many versions which is unlike many products in its category. Also, while it is not affordable, I believe the cost is justified considering what a business can achieve with this software.
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Return on Investment
NetDocuments
  • Improved mobility
  • Eliminated issues with strucutre
  • The conversion was difficult, not ND fault, change is hard, but training and support helped.
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OpenText
  • With OpenText Content Suite, we can easily keep documents safe
  • Document collaboration is easy with OpenText
  • We can easily handle invoicing and automation thanks to features such as content capture and imaging.
  • With OpenText Content Suite, there is better file sync and archiving
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ScreenShots

NetDocuments Screenshots

Screenshot of Save time and boost productivity by enhancing your enterprise search and making it that much easier for users to find the information they need across different documents locations.Screenshot of Seamlessly connect NetDocuments to your favorite Microsoft collaboration tools—without compromising governance or security.Screenshot of Share and collaborate intuitively, securely, and in a way that brings you and your clients closer together.Screenshot of Use predictive technology to accurately file any email into your NetDocuments system with a single click.Screenshot of Support your remote employee’s productivity by giving them secure, local access to every file and document they need, regardless of internet connection, with ndSync: a robust, reliable two-way file syncing solution for Macs and PCs.Screenshot of Quickly organize documents into sets or binders and securely distribute compiled content to everyone who needs it.