What users are saying about
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Top Rated
145 Ratings
158 Ratings
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Score 4.3 out of 100

RingCentral

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Top Rated
145 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

NetFortris (formerly Fonality)

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
Claudio Hoffer | TrustRadius Reviewer

RingCentral

RingCentral proved to be a LIFE SAVER when we were forced to implement a Work from Home strategy in just a week - had we been on our previous solution of an on-prem PBX we would have had to scramble for both Phone and Conferencing solutions. Not only were we able to get up and running, we didn't even need any training on RingCentral for our users because they already knew how to interact with RingCentral from ANY location!
Jon Shurtliff | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

NetFortris (formerly Fonality)
5.5
RingCentral
7.9
Hosted PBX
NetFortris (formerly Fonality)
1.4
RingCentral
7.9
Multi-level Interactive Voice Response (IVR)
NetFortris (formerly Fonality)
5.2
RingCentral
7.8
User templates
NetFortris (formerly Fonality)
6.8
RingCentral
7.6
Call reports
NetFortris (formerly Fonality)
6.1
RingCentral
7.7
Directory of employee names
NetFortris (formerly Fonality)
8.1
RingCentral
8.6

Call Management

NetFortris (formerly Fonality)
6.7
RingCentral
8.3
Answering rules
NetFortris (formerly Fonality)
7.3
RingCentral
8.4
Call recording
NetFortris (formerly Fonality)
3.0
RingCentral
8.8
Call park
NetFortris (formerly Fonality)
8.1
RingCentral
8.4
Call screening
NetFortris (formerly Fonality)
7.6
RingCentral
7.8
Message alerts
NetFortris (formerly Fonality)
7.6
RingCentral
8.2

VoIP system collaboration

NetFortris (formerly Fonality)
3.6
RingCentral
8.2
Video conferencing
NetFortris (formerly Fonality)
5.9
RingCentral
8.4
Audio conferencing
NetFortris (formerly Fonality)
1.4
RingCentral
8.5
Video screen sharing
NetFortris (formerly Fonality)
RingCentral
8.6
Instant messaging
NetFortris (formerly Fonality)
RingCentral
7.3

Mobile apps

NetFortris (formerly Fonality)
6.7
RingCentral
7.8
Mobile app for iOS
NetFortris (formerly Fonality)
7.0
RingCentral
7.9
Mobile app for Android
NetFortris (formerly Fonality)
6.3
RingCentral
7.8

Pros

NetFortris (formerly Fonality)

  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
Ed Dennen | TrustRadius Reviewer

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

NetFortris (formerly Fonality)

  • The softphone options have not proven particularly reliable. The HUDweb application has some potential as far as a visual tool, but has just proven way too unreliable for everyday use. Would not recommend it for use. With that being said, a new softphone application is to be released on 12/16/16, so that may render use of HUDweb obsolete. Am hopeful the dedicated softphone application will prove worthy.
  • HUD Mobile is also less than an ideal solution. Not sure if the mobile OS is to blame for some of the disappointment, but having to run the mobile application in the foreground in order to receive calls is not really practical. Also, the design of the application is not very efficient as it's not obvious immediately how to get to the keypad and direct dialing an extension is not working for us. It does however make calls and can work, but it's more of a hassle than it's really worth. My remote sales team just uses their carrier minutes for calls.
  • The click to call feature while it has worked for us in the past, it has also caused issues with adding extra characters and logos in random areas of email messages, so our users have pretty much turned that feature off.
Scott Braun | TrustRadius Reviewer

RingCentral

  • There have been moments of dropped calls for no apparent reason, though that have been few and far between.
  • There are no announcements given when the system crashes. It doesn't happen often, but it has in the last month or two and created a huge problem for my sales team.
  • It would be nice if it were connected to our CRM, or even just a general Caller ID network, as not knowing who is calling can be problematic at times.
Jillian Straw | TrustRadius Reviewer

Likelihood to Renew

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.8
Based on 16 answers
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
Kevin Hulett | TrustRadius Reviewer

RingCentral

RingCentral 9.8
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.6
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Joseph Greaney | TrustRadius Reviewer

RingCentral

RingCentral 8.9
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.
Anonymous | TrustRadius Reviewer

Support Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.1
Based on 7 answers
Support was great. Then all of a sudden I had to talk to my account rep that never contacted me. I had fonality for 4 years and now there is an account rep that is trying to charge me for support and services. Previously I could add phones as needed without a fee for support and activation.
Jim Danforth | TrustRadius Reviewer

RingCentral

RingCentral 7.4
Based on 19 answers
I have tried chat, email, and telephone support. I have not been able to get any reponse whatsoever on resolving an issue where my telephone number (which we have had for over 20 years) released. We had discontinued service with Ring Central and moved to another carrier. After about 1 week; the number was inadvertently transferred back to Ring Central. It now reports as disconnected and they are not willing to resolve the issue.
Mike McCloskey | TrustRadius Reviewer

Online Training

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Joseph Greaney | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Implementation Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.8
Based on 4 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Joseph Greaney | TrustRadius Reviewer

RingCentral

RingCentral 9.0
Based on 1 answer
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetFortris (formerly Fonality)

We selected Fonality for ease of use and the HUD portal. One of the partners in the business has used Fonality in the past and had great confidence in it's success for this new endeavor. It has proven to be successful thus far and I hope to be able to update this review in a year's time with continued excellent service!
Traci Ludke | TrustRadius Reviewer

RingCentral

Almost all competitors charge for calls by the minute. Some have packages for minutes, but for a business doing large volumes of calls, this is simply not cost-effective. RingCentral having unlimited calling instantly makes it a lower-cost option than most competitors at this scale. Quality of service is comparable to those that we've tested. Teleconferencing or web-conferencing alone can easily cost as much as RingCentral, but RingCentral has a full suite of services available and keeps billing/budgeting simple.
Anonymous | TrustRadius Reviewer

Return on Investment

NetFortris (formerly Fonality)

  • Due to the better call quality over our last provider, it's eliminated a lot of frustration of our customers and having to call them back from our cell phones. This has helped us keep our sanity.
  • The ability to pull up a customer record in our CRM and see customer call activity has been huge. I can see which customers call repeatedly and also use it to help track billable remote support.
  • Being able to see the status of a customer ticket AS they're calling, before we even answer the phone has been huge. I can have a customers ticket open by the time I answer the phone and be one step ahead. This has saved us a lot of time.
Joseph Bettencourt | TrustRadius Reviewer

RingCentral

  • I would say that RingCentral makes everyone more accessible to one another. The tool has an employee directory that instinctively pairs you with the right people when you need it. For larger companies, this feature can save time (and therefore money) when trying to reach people across different departments and teams.
  • Because RingCentral acts as a work phone, and its ease of use is simple and makes you more accessible to clients, etc., you could also argue that it helps strengthen client relationships.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NetFortris (formerly Fonality)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5*

* per user

NetFortris (formerly Fonality) Editions & Modules

On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)200.001
Hybrid Software Subscription (Required with Hybrid Premise)14.992
Hybrid Premise PurchaseVaries3
  1. per location, per month
  2. per user, per month
  3. Varies
SaaS Edition
Essentials Edition19.991
Professional Edition24.991
Ultimate Edition34.991
  1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetFortris (formerly Fonality)
4.4
RingCentral
7.4

Likelihood to Renew

NetFortris (formerly Fonality)
8.8
RingCentral
9.8

Usability

NetFortris (formerly Fonality)
7.6
RingCentral
8.9

Reliability and Availability

NetFortris (formerly Fonality)
8.0
RingCentral

Performance

NetFortris (formerly Fonality)
8.0
RingCentral

Support Rating

NetFortris (formerly Fonality)
9.1
RingCentral
7.4

In-Person Training

NetFortris (formerly Fonality)
8.0
RingCentral

Online Training

NetFortris (formerly Fonality)
7.2
RingCentral

Implementation Rating

NetFortris (formerly Fonality)
9.8
RingCentral
9.0

Scalability

NetFortris (formerly Fonality)
8.1
RingCentral

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