NetFortris (formerly Fonality) vs Salesforce | TrustRadius

What users are saying about

Score 4.9 out of 10

Based on 159 reviews and ratings

Score 8.3 out of 10

Based on 2749 reviews and ratings

Feature Rating Comparison

NetFortris (formerly Fonality)

Salesforce

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

NetFortris (formerly Fonality)

Salesforce

Answering rules

Call recording

Call park

Call screening

Message alerts

NetFortris (formerly Fonality)

Salesforce

Video conferencing

Audio conferencing

NetFortris (formerly Fonality)

Salesforce

Mobile app for iOS

Mobile app for Android

NetFortris (formerly Fonality)

Salesforce

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

NetFortris (formerly Fonality)

Salesforce

Case management

Call center management

Help desk management

NetFortris (formerly Fonality)

Salesforce

Lead management

Email marketing

NetFortris (formerly Fonality)

Salesforce

Task management

Billing and invoicing management

Reporting

NetFortris (formerly Fonality)

Salesforce

Forecasting

Pipeline visualization

Customizable reports

NetFortris (formerly Fonality)

Salesforce

Custom fields

Custom objects

Scripting environment

API for custom integration

NetFortris (formerly Fonality)

Salesforce

Single sign-on capability

Role-based user permissions

NetFortris (formerly Fonality)

Salesforce

Social data

Social engagement

NetFortris (formerly Fonality)

Salesforce

Marketing automation

Compensation management

NetFortris (formerly Fonality)

Salesforce

Mobile access

Pros

From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.

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Network Administrator

The Dennen GroupEducation Management, 51-200 employees

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Automation: The ability to streamline complex processes is a nice benefit of the platform. It can become an amazing time-saver.
User Management and Creation, one initial profile and role setups are complete, is really simple and very quick.
Reporting, once your customization is complete, is very easy to build and export for whatever data visualizations you may need.

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DBA and Process Manager

Angel Water, Inc.Consumer Services, 51-200 employees

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Cons

Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.

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Verified User

Manager in Information Technology

Automotive Company, 11-50 employees

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Sales Cloud is heavy software which needs much time for launching.
Also many times I find difficulty in searching for the right tool because there are so many features available so they need to place in well-organized categories
It is expensive software and only large companies could purchase it conveniently.

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Operations Manager

Christmas Tree ShopsRetail, 5001-10,000 employees

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Likelihood to Renew

NetFortris (formerly Fonality) 8.8

Based on 16 answers

We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly

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IT Manager

Henderson Implement & MarineFarming, 51-200 employees

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Salesforce 10.0

Based on 48 answers

While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable

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Account Manager

Camelot EnterprisesApparel & Fashion, 11-50 employees

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Usability

NetFortris (formerly Fonality) 7.6

Based on 8 answers

Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner

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Community Outreach Coordinator

Everyday CaliforniaSports, 11-50 employees

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Salesforce 7.4

Based on 63 answers

[Salesforce.com] provides an ease of use from two different perspectives. If you're an administrator of the platform, it is easy to navigate and go through the set up process. They focus on a clicks not code mentality, but if you have to customize your [Salesforce.com] instance through code, it's also easy for developers to develop directly in the platform. As for the end-user experience, they've come a long way with Salesforce Lightning and the ability to navigate between records and tables. The only slight negative is that it can be a bit cumbersome to fully customize the UI due to the way the metadata is currently set up.

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Verified User

Manager in Information Technology

Financial Services Company, 501-1000 employees

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Reliability and Availability

NetFortris (formerly Fonality) 8.0

Based on 5 answers

Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.If any issues do occur, their support staff is available around the clock to help.This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability

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Verified User

Engineer in Information Technology

Airlines/Aviation Company, 51-200 employees

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Salesforce 9.8

Based on 54 answers

Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.

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Salesforce.com Administrator

OPKO Diagnostics, LLCMedical Practice, 51-200 employees

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Performance

NetFortris (formerly Fonality) 8.0

Based on 3 answers

Fonality's performance is excellent. The phones work flawlessly and the calls are clear.It is a well put-together system that does not need daily support.It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's

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Verified User

Engineer in Information Technology

Airlines/Aviation Company, 51-200 employees

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Salesforce 9.0

Based on 36 answers

Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure

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Corporate Controller / Director Sales

Solar WindsInformation Technology and Services, 501-1000 employees

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Support Rating

NetFortris (formerly Fonality) 9.0

Based on 8 answers

Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.

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Verified User

Consultant in Sales

Information Technology and Services Company, 11-50 employees

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Salesforce 7.1

Based on 90 answers

I gave this rating because I do not deal with SFDC support. That is the function of our Salesopps person. Last week though, it was incredibly frustrating that the site was undergoing maintenance in the middle of the day. It was very disruptive to the entire team and we lost about 2 hours of productivity. Make the hours that it will be down during the night so people don't lose time in their workday.

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Verified User

Manager in Sales

Computer Software Company, 201-500 employees

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In-Person Training

NetFortris (formerly Fonality) 8.0

Based on 2 answers

Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.It went smoothly and all the details and functions of the system were made available to the office staff.Any questions were answered promptly and if any issues did arise, Fonality was available to answer them

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Verified User

Engineer in Information Technology

Airlines/Aviation Company, 51-200 employees

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Salesforce 7.9

Based on 11 answers

I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business

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Verified User

Analyst in Sales

Computer Software Company, 501-1000 employees

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Online Training

NetFortris (formerly Fonality) 7.2

Based on 4 answers

Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant

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Community Outreach Coordinator

Everyday CaliforniaSports, 11-50 employees

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Salesforce 9.1

Based on 15 answers

I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this

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Verified User

Program Manager in Information Technology

Computer Software Company, 501-1000 employees

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Implementation Rating

NetFortris (formerly Fonality) 9.6

Based on 5 answers

Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.

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Community Outreach Coordinator

Everyday CaliforniaSports, 11-50 employees

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Salesforce 9.4

Based on 32 answers

Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.

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Verified User

Employee in Marketing

Computer Software Company, 11-50 employees

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Alternatives Considered

I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.

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Verified User

C-Level Executive in Sales

Insurance Company, 1-10 employees

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Salesforce met our needs at the time of implementation. We liked that it was hosted in the cloud and could be customized for our needs.

However, we are in the process of moving from Salesforce to Microsoft Dynamics as the Salesforce solutions are too costly for how it is being used and its frequency of use. There was a steep learning curve that was needed to implement the customizations of the Salesforce solutions we implemented.

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Verified User

Technician in Information Technology

Financial Services Company, 51-200 employees

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Scalability

NetFortris (formerly Fonality) 8.1

Based on 2 answers

It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.Overall, it is not that difficult as long as all of this is in place.

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Verified User

Engineer in Information Technology

Airlines/Aviation Company, 51-200 employees

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Salesforce 10.0

Based on 2 answers

I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.

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Verified User

Consultant in Sales

Printing Company, 11-50 employees

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Return on Investment

We are still new to Fonality, but having the flexability has proven quite successful thus far.
The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.

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Paralegal/Office Manager

Law Offices of Barney DeBrosse, LLCLaw Practice, 1-10 employees

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It's had a positive return for the company in that they can dive into individual rep accounts to improve the quality of conversations about opportunities
The reporting and analytics it provide have been positive and allow the company to better forecast, improving the ability to properly budget and plan
Salesforce requires a certain level of expertise on staff, so in addition to the cost of Salesforce there are payroll and training expenses required

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Account Executive

NewselaE-Learning, 201-500 employees

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Screenshots

See All (4) NetFortris (formerly Fonality) Screenshots

See All (3) Salesforce Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Required

$5*

* per user

NetFortris (formerly Fonality) Editions & Modules

On-premise Edition

Hybrid Premise Subscription (Appliance and Phone for Each User)	200.00¹
Hybrid Software Subscription (Required with Hybrid Premise)	14.99²
Hybrid Premise Purchase	Varies³

per location, per month
per user, per month
Varies

SaaS Edition

Essentials Edition	19.99¹
Professional Edition	24.99¹
Ultimate Edition	34.99¹

per user, per month

Additional Pricing Details

For the latest special offers, visit www.fonality.com/offers.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Salesforce Editions & Modules

Edition

Essentials	$25.00¹
Professional	$75.00¹
Enterprise	$150.00¹
Unlimited	$300.00²

Per User/Per Month
Per user/Per month

Additional Pricing Details

—

Rating Summary

NetFortris (formerly Fonality)

Salesforce

NetFortris (formerly Fonality)

Salesforce

NetFortris (formerly Fonality)

Salesforce

NetFortris (formerly Fonality)

Salesforce

NetFortris (formerly Fonality)

Salesforce

NetFortris (formerly Fonality)

Salesforce

NetFortris (formerly Fonality)

Salesforce

NetFortris (formerly Fonality)

Salesforce

NetFortris (formerly Fonality)

Salesforce

NetFortris (formerly Fonality)

Salesforce

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