What users are saying about
162 Ratings
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Top Rated
3026 Ratings
162 Ratings
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Score 6.3 out of 100

Salesforce

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Top Rated
3026 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Cloud PBX

    7.8

    NetFortris

    78%

    Salesforce

    Feature Set Not Supported
    N/A
    NetFortris ranks higher in 5/5 features

    Hosted PBX

    7.0
    70%
    58 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    6.0
    60%
    46 Ratings
    N/A
    0 Ratings

    User templates

    6.8
    68%
    2 Ratings
    N/A
    0 Ratings

    Call reports

    9.0
    90%
    78 Ratings
    N/A
    0 Ratings

    Directory of employee names

    10.0
    100%
    78 Ratings
    N/A
    0 Ratings

    Call Management

    7.4

    NetFortris

    74%

    Salesforce

    Feature Set Not Supported
    N/A
    NetFortris ranks higher in 5/5 features

    Answering rules

    7.0
    70%
    89 Ratings
    N/A
    0 Ratings

    Call recording

    7.0
    70%
    67 Ratings
    N/A
    0 Ratings

    Call park

    6.0
    60%
    73 Ratings
    N/A
    0 Ratings

    Call screening

    8.0
    80%
    67 Ratings
    N/A
    0 Ratings

    Message alerts

    9.0
    90%
    78 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.5

    NetFortris

    75%

    Salesforce

    Feature Set Not Supported
    N/A
    NetFortris ranks higher in 2/2 features

    Video conferencing

    7.0
    70%
    17 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.0
    80%
    54 Ratings
    N/A
    0 Ratings

    Mobile apps

    9.0

    NetFortris

    90%

    Salesforce

    Feature Set Not Supported
    N/A
    NetFortris ranks higher in 2/2 features

    Mobile app for iOS

    9.0
    90%
    46 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    9.0
    90%
    33 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    NetFortris

    Feature Set Not Supported
    N/A
    8.1

    Salesforce

    81%
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    186 Ratings

    Workflow management

    N/A
    0 Ratings
    8.1
    81%
    177 Ratings

    Territory management

    N/A
    0 Ratings
    7.9
    79%
    147 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.5
    85%
    182 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    171 Ratings

    Contract management

    N/A
    0 Ratings
    8.0
    80%
    144 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    136 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.3
    83%
    158 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.0
    80%
    129 Ratings

    Customer Service & Support

    NetFortris

    Feature Set Not Supported
    N/A
    8.6

    Salesforce

    86%
    Salesforce.com ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    56 Ratings

    Call center management

    N/A
    0 Ratings
    8.4
    84%
    42 Ratings

    Help desk management

    N/A
    0 Ratings
    8.3
    83%
    46 Ratings

    Marketing Automation

    NetFortris

    Feature Set Not Supported
    N/A
    8.2

    Salesforce

    82%
    Salesforce.com ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.3
    83%
    169 Ratings

    Email marketing

    N/A
    0 Ratings
    8.0
    80%
    144 Ratings

    CRM Project Management

    NetFortris

    Feature Set Not Supported
    N/A
    7.7

    Salesforce

    77%
    Salesforce.com ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.9
    79%
    160 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    6.7
    67%
    37 Ratings

    Reporting

    N/A
    0 Ratings
    8.5
    85%
    124 Ratings

    CRM Reporting & Analytics

    NetFortris

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.2
    82%
    158 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.4
    84%
    174 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.5
    85%
    182 Ratings

    Customization

    NetFortris

    Feature Set Not Supported
    N/A
    8.4

    Salesforce

    84%
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    175 Ratings

    Custom objects

    N/A
    0 Ratings
    8.6
    86%
    167 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.2
    82%
    126 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    146 Ratings

    Security

    NetFortris

    Feature Set Not Supported
    N/A
    8.7

    Salesforce

    87%
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    144 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    137 Ratings

    Social CRM

    NetFortris

    Feature Set Not Supported
    N/A
    8.2

    Salesforce

    82%
    Salesforce.com ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.2
    82%
    116 Ratings

    Social engagement

    N/A
    0 Ratings
    8.3
    83%
    114 Ratings

    Integrations with 3rd-party Software

    NetFortris

    Feature Set Not Supported
    N/A
    8.2

    Salesforce

    82%
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.2
    82%
    150 Ratings

    Compensation management

    N/A
    0 Ratings
    8.2
    82%
    101 Ratings

    Platform

    NetFortris

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.3
    83%
    158 Ratings

    Attribute Ratings

    • NetFortris is rated higher in 3 areas: Support Rating, In-Person Training, Implementation Rating
    • Salesforce.com is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Online Training, Product Scalability

    Likelihood to Recommend

    7.0

    NetFortris

    70%
    108 Ratings
    8.1

    Salesforce

    81%
    303 Ratings

    Likelihood to Renew

    8.8

    NetFortris

    88%
    16 Ratings
    9.5

    Salesforce

    95%
    49 Ratings

    Usability

    7.6

    NetFortris

    76%
    8 Ratings
    8.3

    Salesforce

    83%
    92 Ratings

    Availability

    8.0

    NetFortris

    80%
    8 Ratings
    9.8

    Salesforce

    98%
    54 Ratings

    Performance

    8.0

    NetFortris

    80%
    4 Ratings
    9.0

    Salesforce

    90%
    36 Ratings

    Support Rating

    9.1

    NetFortris

    91%
    14 Ratings
    7.9

    Salesforce

    79%
    119 Ratings

    In-Person Training

    8.0

    NetFortris

    80%
    2 Ratings
    7.9

    Salesforce

    79%
    11 Ratings

    Online Training

    7.2

    NetFortris

    72%
    4 Ratings
    9.1

    Salesforce

    91%
    15 Ratings

    Implementation Rating

    9.8

    NetFortris

    98%
    8 Ratings
    9.4

    Salesforce

    94%
    32 Ratings

    Contract Terms and Pricing Model

    NetFortris

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    10 Ratings

    Product Scalability

    8.1

    NetFortris

    81%
    2 Ratings
    10.0

    Salesforce

    100%
    2 Ratings

    Professional Services

    NetFortris

    N/A
    0 Ratings
    9.3

    Salesforce

    93%
    8 Ratings

    Likelihood to Recommend

    NetFortris

    For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
    Claudio Hoffer | TrustRadius Reviewer

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Anonymous | TrustRadius Reviewer

    Pros

    NetFortris

    • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
    • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
    • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
    Ed Dennen | TrustRadius Reviewer

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Erik Viager | TrustRadius Reviewer

    Cons

    NetFortris

    • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
    • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
    Anonymous | TrustRadius Reviewer

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    NetFortris

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Required
    $5

    Starting Price

    $30 per month

    NetFortris Editions & Modules

    On-premise Edition
    Hybrid Premise Subscription (Appliance and Phone for Each User)200.001
    Hybrid Software Subscription (Required with Hybrid Premise)14.992
    Hybrid Premise PurchaseVaries3
    1. per location, per month
    2. per user, per month
    3. Varies
    SaaS Edition
    Essentials Edition19.991
    Professional Edition24.991
    Ultimate Edition34.991
    1. per user, per month
    Additional Pricing Details
    For the latest special offers, visit www.fonality.com/offers.

    Salesforce

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $25 per month

    Salesforce Editions & Modules

    Edition
    Essentials$25.001
    Professional$75.001
    Enterprise$150.001
    Unlimited$300.002
    1. Per User/Per Month
    2. Per user/Per month
    Additional Pricing Details

    Likelihood to Renew

    NetFortris

    NetFortris 8.8
    Based on 16 answers
    We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
    Kevin Hulett | TrustRadius Reviewer

    Salesforce

    Salesforce 9.5
    Based on 49 answers
    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    John Cupoli | TrustRadius Reviewer

    Usability

    NetFortris

    NetFortris 7.6
    Based on 8 answers
    Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
    Joseph Greaney | TrustRadius Reviewer

    Salesforce

    Salesforce 8.3
    Based on 92 answers
    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Al Mubassir Muin | TrustRadius Reviewer

    Reliability and Availability

    NetFortris

    NetFortris 8.0
    Based on 8 answers
    Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.If any issues do occur, their support staff is available around the clock to help.This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
    Anonymous | TrustRadius Reviewer

    Salesforce

    Salesforce 9.8
    Based on 54 answers
    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Kyle Dugger | TrustRadius Reviewer

    Performance

    NetFortris

    NetFortris 8.0
    Based on 4 answers
    Fonality's performance is excellent. The phones work flawlessly and the calls are clear.It is a well put-together system that does not need daily support.It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
    Anonymous | TrustRadius Reviewer

    Salesforce

    Salesforce 9.0
    Based on 36 answers
    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Rob Gottschalk | TrustRadius Reviewer

    Support Rating

    NetFortris

    NetFortris 9.1
    Based on 14 answers
    Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
    Anonymous | TrustRadius Reviewer

    Salesforce

    Salesforce 7.9
    Based on 119 answers
    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    NetFortris

    NetFortris 8.0
    Based on 2 answers
    Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.It went smoothly and all the details and functions of the system were made available to the office staff.Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
    Anonymous | TrustRadius Reviewer

    Salesforce

    Salesforce 7.9
    Based on 11 answers
    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Anonymous | TrustRadius Reviewer

    Online Training

    NetFortris

    NetFortris 7.2
    Based on 4 answers
    Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
    Joseph Greaney | TrustRadius Reviewer

    Salesforce

    Salesforce 9.1
    Based on 15 answers
    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    NetFortris

    NetFortris 9.8
    Based on 8 answers
    Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
    Joseph Greaney | TrustRadius Reviewer

    Salesforce

    Salesforce 9.4
    Based on 32 answers
    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    NetFortris

    I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
    Anonymous | TrustRadius Reviewer

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    NetFortris

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.1
    Based on 10 answers
    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Anonymous | TrustRadius Reviewer

    Scalability

    NetFortris

    NetFortris 8.1
    Based on 2 answers
    It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.Overall, it is not that difficult as long as all of this is in place.
    Anonymous | TrustRadius Reviewer

    Salesforce

    Salesforce 10.0
    Based on 2 answers
    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Anonymous | TrustRadius Reviewer

    Professional Services

    NetFortris

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.3
    Based on 8 answers
    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Aononna Tazin | TrustRadius Reviewer

    Return on Investment

    NetFortris

    • We are still new to Fonality, but having the flexability has proven quite successful thus far.
    • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
    • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
    Traci Ludke | TrustRadius Reviewer

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Quentin Goin | TrustRadius Reviewer

    Screenshots

    Add comparison