What users are saying about
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Top Rated
3569 Ratings
160 Ratings
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Score 6 out of 100

Zoom

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Top Rated
3569 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

NetFortris (formerly Fonality)

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
Claudio Hoffer | TrustRadius Reviewer

Zoom

Zoom is an excellent platform that shrinks people's physical distances and connects them virtually. We use Zoom in our school to impart education to my students and I think Zoom has all the necessary features for interacting with your students efficiently and effectively. Zoom is great for small businesses for remote communication among colleagues. However, in my opinion, Zoom is not suitable for external communication for advertising or marketing purposes.
Syed Saad Mahmood | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

NetFortris (formerly Fonality)
5.5
Zoom
Hosted PBX
NetFortris (formerly Fonality)
1.4
Zoom
Multi-level Interactive Voice Response (IVR)
NetFortris (formerly Fonality)
5.0
Zoom
User templates
NetFortris (formerly Fonality)
6.8
Zoom
Call reports
NetFortris (formerly Fonality)
6.0
Zoom
Directory of employee names
NetFortris (formerly Fonality)
8.0
Zoom

Call Management

NetFortris (formerly Fonality)
7.0
Zoom
Answering rules
NetFortris (formerly Fonality)
7.8
Zoom
Call recording
NetFortris (formerly Fonality)
2.9
Zoom
Call park
NetFortris (formerly Fonality)
8.7
Zoom
Call screening
NetFortris (formerly Fonality)
7.9
Zoom
Message alerts
NetFortris (formerly Fonality)
7.9
Zoom

VoIP system collaboration

NetFortris (formerly Fonality)
3.6
Zoom
Video conferencing
NetFortris (formerly Fonality)
5.9
Zoom
Audio conferencing
NetFortris (formerly Fonality)
1.4
Zoom

Mobile apps

NetFortris (formerly Fonality)
6.9
Zoom
Mobile app for iOS
NetFortris (formerly Fonality)
7.0
Zoom
Mobile app for Android
NetFortris (formerly Fonality)
6.8
Zoom

Performance & Compatibility of Online Events Software

NetFortris (formerly Fonality)
Zoom
8.4
High quality audio
NetFortris (formerly Fonality)
Zoom
8.5
High quality video
NetFortris (formerly Fonality)
Zoom
8.6
Low bandwidth requirements
NetFortris (formerly Fonality)
Zoom
7.7
Mobile support
NetFortris (formerly Fonality)
Zoom
8.7

Screen Sharing

NetFortris (formerly Fonality)
Zoom
8.6
Desktop sharing
NetFortris (formerly Fonality)
Zoom
9.0
Whiteboards
NetFortris (formerly Fonality)
Zoom
8.3

Online Meetings / Events

NetFortris (formerly Fonality)
Zoom
8.4
Calendar integration
NetFortris (formerly Fonality)
Zoom
8.4
Meeting initiation
NetFortris (formerly Fonality)
Zoom
8.7
Integrates with social media
NetFortris (formerly Fonality)
Zoom
7.7
Record meetings / events
NetFortris (formerly Fonality)
Zoom
8.8
Slideshows
NetFortris (formerly Fonality)
Zoom
8.5

Online Events Collaboration

NetFortris (formerly Fonality)
Zoom
8.4
Live chat
NetFortris (formerly Fonality)
Zoom
8.7
Audience polling
NetFortris (formerly Fonality)
Zoom
8.2
Q&A
NetFortris (formerly Fonality)
Zoom
8.4

Online Events Security

NetFortris (formerly Fonality)
Zoom
8.4
User authentication
NetFortris (formerly Fonality)
Zoom
8.3
Participant roles & permissions
NetFortris (formerly Fonality)
Zoom
8.5
Confidential attendee list
NetFortris (formerly Fonality)
Zoom
8.4

Pros

NetFortris (formerly Fonality)

  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
Ed Dennen | TrustRadius Reviewer

Zoom

  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Muhammad Hossain | TrustRadius Reviewer

Cons

NetFortris (formerly Fonality)

  • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
  • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
Anonymous | TrustRadius Reviewer

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Alban Kaperi | TrustRadius Reviewer

Likelihood to Renew

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.8
Based on 16 answers
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
Kevin Hulett | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.6
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Joseph Greaney | TrustRadius Reviewer

Zoom

Zoom 8.7
Based on 28 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 8 answers
Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.If any issues do occur, their support staff is available around the clock to help.This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 4 answers
Fonality's performance is excellent. The phones work flawlessly and the calls are clear.It is a well put-together system that does not need daily support.It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.1
Based on 14 answers
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 7.8
Based on 42 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

In-Person Training

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 2 answers
Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.It went smoothly and all the details and functions of the system were made available to the office staff.Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
Anonymous | TrustRadius Reviewer

Zoom

No score
No answers yet
No answers on this topic

Online Training

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Joseph Greaney | TrustRadius Reviewer

Zoom

No score
No answers yet
No answers on this topic

Implementation Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.8
Based on 8 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Joseph Greaney | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

NetFortris (formerly Fonality)

I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
Anonymous | TrustRadius Reviewer

Zoom

Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Sarah Martin | TrustRadius Reviewer

Contract Terms and Pricing Model

NetFortris (formerly Fonality)

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.0
Based on 6 answers
No there are no aspects that I would recommend to be changed as far as Zoom that I would like to change. The user interface, resource-sharing capabilities, participant ease of use, meeting invitations, and easy integration with other apps make it worthy of the pricing that it demands or proposes from its users/stakeholders.
Santanu Sen | TrustRadius Reviewer

Scalability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.1
Based on 2 answers
It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.Overall, it is not that difficult as long as all of this is in place.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Professional Services

NetFortris (formerly Fonality)

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.7
Based on 5 answers
It's a terrific tool for virtual meetings, presentations, and get-togethers. It's an incredible method to connect with individuals all around the world. It's a professional tool that enables us to share our experiences while continuing to work. It's simple to use, works with Google Calendar, and allows you to arrange meetings. If you work from home or abroad, Zoom includes great features like screen sharing, remote control, presentation mode, and even backdrops. I have been able to keep my work life balanced by integrating with other software. Clients were happy getting a simpler form of communication platform
Mohiuddin Robin | TrustRadius Reviewer

Return on Investment

NetFortris (formerly Fonality)

  • We are still new to Fonality, but having the flexability has proven quite successful thus far.
  • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
  • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
Traci Ludke | TrustRadius Reviewer

Zoom

  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Aurpa Fiza | TrustRadius Reviewer

Screenshots

Pricing Details

NetFortris (formerly Fonality)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5

Starting Price

$30 per month

NetFortris (formerly Fonality) Editions & Modules

On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)200.001
Hybrid Software Subscription (Required with Hybrid Premise)14.992
Hybrid Premise PurchaseVaries3
  1. per location, per month
  2. per user, per month
  3. Varies
SaaS Edition
Essentials Edition19.991
Professional Edition24.991
Ultimate Edition34.991
  1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$14.99 per month

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Rating Summary

Likelihood to Recommend

NetFortris (formerly Fonality)
4.3
Zoom
8.9

Likelihood to Renew

NetFortris (formerly Fonality)
8.8
Zoom
9.5

Usability

NetFortris (formerly Fonality)
7.6
Zoom
8.7

Reliability and Availability

NetFortris (formerly Fonality)
8.0
Zoom
10.0

Performance

NetFortris (formerly Fonality)
8.0
Zoom
10.0

Support Rating

NetFortris (formerly Fonality)
9.1
Zoom
7.8

In-Person Training

NetFortris (formerly Fonality)
8.0
Zoom

Online Training

NetFortris (formerly Fonality)
7.2
Zoom

Implementation Rating

NetFortris (formerly Fonality)
9.8
Zoom
10.0

Contract Terms and Pricing Model

NetFortris (formerly Fonality)
Zoom
8.0

Scalability

NetFortris (formerly Fonality)
8.1
Zoom
10.0

Professional Services

NetFortris (formerly Fonality)
Zoom
8.7

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