What users are saying about
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Top Rated
1146 Ratings
160 Ratings
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Score 6 out of 100

ZoomInfo

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Top Rated
1146 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

NetFortris (formerly Fonality)

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
Claudio Hoffer | TrustRadius Reviewer

ZoomInfo

ZoomInfo is great for companies that are both [industries] agnostic and specific. I've used it at both types of companies. For [marketing], it really lets you scale your efforts to those who are more likely to make a decision, especially if you have Insights, as opposed to just picking a list of companies that may not be in the market for your services, and spending lots of ad dollars to get their attention.
Alyssa Johnson | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

NetFortris (formerly Fonality)
5.5
ZoomInfo
Hosted PBX
NetFortris (formerly Fonality)
1.4
ZoomInfo
Multi-level Interactive Voice Response (IVR)
NetFortris (formerly Fonality)
5.0
ZoomInfo
User templates
NetFortris (formerly Fonality)
6.8
ZoomInfo
Call reports
NetFortris (formerly Fonality)
6.0
ZoomInfo
Directory of employee names
NetFortris (formerly Fonality)
8.0
ZoomInfo

Call Management

NetFortris (formerly Fonality)
7.0
ZoomInfo
Answering rules
NetFortris (formerly Fonality)
7.8
ZoomInfo
Call recording
NetFortris (formerly Fonality)
2.9
ZoomInfo
Call park
NetFortris (formerly Fonality)
8.7
ZoomInfo
Call screening
NetFortris (formerly Fonality)
7.9
ZoomInfo
Message alerts
NetFortris (formerly Fonality)
7.9
ZoomInfo

VoIP system collaboration

NetFortris (formerly Fonality)
3.6
ZoomInfo
Video conferencing
NetFortris (formerly Fonality)
5.9
ZoomInfo
Audio conferencing
NetFortris (formerly Fonality)
1.4
ZoomInfo

Mobile apps

NetFortris (formerly Fonality)
6.9
ZoomInfo
Mobile app for iOS
NetFortris (formerly Fonality)
7.0
ZoomInfo
Mobile app for Android
NetFortris (formerly Fonality)
6.8
ZoomInfo

Prospecting

NetFortris (formerly Fonality)
ZoomInfo
7.9
Advanced search
NetFortris (formerly Fonality)
ZoomInfo
8.3
Identification of new leads
NetFortris (formerly Fonality)
ZoomInfo
7.8
List quality
NetFortris (formerly Fonality)
ZoomInfo
7.6
List upload/download
NetFortris (formerly Fonality)
ZoomInfo
7.9
Ideal customer targeting
NetFortris (formerly Fonality)
ZoomInfo
7.6
Load time/data access
NetFortris (formerly Fonality)
ZoomInfo
8.0

Sales Intelligence Data Standards

NetFortris (formerly Fonality)
ZoomInfo
8.2
Contact information
NetFortris (formerly Fonality)
ZoomInfo
8.2
Company information
NetFortris (formerly Fonality)
ZoomInfo
8.4
Industry information
NetFortris (formerly Fonality)
ZoomInfo
8.0

Data Augmentation & Lead Qualification

NetFortris (formerly Fonality)
ZoomInfo
7.8
Lead qualification process
NetFortris (formerly Fonality)
ZoomInfo
8.0
Smart lists and recommendations
NetFortris (formerly Fonality)
ZoomInfo
7.4
Salesforce integration
NetFortris (formerly Fonality)
ZoomInfo
8.7
Company/business profiles
NetFortris (formerly Fonality)
ZoomInfo
8.2
Alerts and reminders
NetFortris (formerly Fonality)
ZoomInfo
7.6
Data hygiene
NetFortris (formerly Fonality)
ZoomInfo
7.5
Automatic data refresh
NetFortris (formerly Fonality)
ZoomInfo
7.5
Tags
NetFortris (formerly Fonality)
ZoomInfo
7.5
Filters and segmentation
NetFortris (formerly Fonality)
ZoomInfo
8.0

Sales Intelligence Email Features

NetFortris (formerly Fonality)
ZoomInfo
6.6
Sales email templates
NetFortris (formerly Fonality)
ZoomInfo
7.2
Append emails to records
NetFortris (formerly Fonality)
ZoomInfo
5.9

Pros

NetFortris (formerly Fonality)

  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
Ed Dennen | TrustRadius Reviewer

ZoomInfo

  • ZoomInfo provides a relatively comprehensive list of companies as well as employees by location.
  • Most entries for individuals provide company phone numbers, direct business phone numbers, work emails and in many cases, cell phone and personal email information.
  • ZoomInfo provides tracking services, saved searches, and a project function to keep up with your search progress.
  • Live and recorded training classes are offered regularly.
Sylvia Brown | TrustRadius Reviewer

Cons

NetFortris (formerly Fonality)

  • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
  • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
Anonymous | TrustRadius Reviewer

ZoomInfo

  • Many emails and phone numbers are not updated, very frustrating as a BDR, I [need] this information to be as updated as possible[.]
  • Many people do not exist when they join a company relatively recently. Hard to find them, unless they have been at the company for awhile[.]
  • Only big companies are usually in ZoomInfo, smaller companies are often left out[.]
Derek Chao | TrustRadius Reviewer

Likelihood to Renew

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.8
Based on 16 answers
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
Kevin Hulett | TrustRadius Reviewer

ZoomInfo

ZoomInfo 8.1
Based on 11 answers
With the combined resources of crowdsorced info on both data.com as well as the immediacy of info on LinkedIn, as well as intel on Hoovers, information provided on ZoomInfo is more readily available if you have the time to invest in looking for it. However, at the pace we do business, having a "one stop shop" for information is very convenient. On efficiency alone, ZoomInfo is worth the price of subscription considering our business model.
Isaac Cabrera | TrustRadius Reviewer

Usability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.6
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Joseph Greaney | TrustRadius Reviewer

ZoomInfo

ZoomInfo 10.0
Based on 2 answers
Overall, ZoomInfo scores a 9! It is simple to use, the ROI is positive for my organization. This is a tool I can have new users dive right into without a lot of time spent on tutorials, even for thise with little to no experience with this type of tool
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 8 answers
Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.If any issues do occur, their support staff is available around the clock to help.This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
Anonymous | TrustRadius Reviewer

ZoomInfo

No score
No answers yet
No answers on this topic

Performance

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 4 answers
Fonality's performance is excellent. The phones work flawlessly and the calls are clear.It is a well put-together system that does not need daily support.It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
Anonymous | TrustRadius Reviewer

ZoomInfo

No score
No answers yet
No answers on this topic

Support Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.1
Based on 14 answers
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
Anonymous | TrustRadius Reviewer

ZoomInfo

ZoomInfo 7.9
Based on 2 answers
No answer on this topic is available.

In-Person Training

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 2 answers
Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.It went smoothly and all the details and functions of the system were made available to the office staff.Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
Anonymous | TrustRadius Reviewer

ZoomInfo

No score
No answers yet
No answers on this topic

Online Training

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Joseph Greaney | TrustRadius Reviewer

ZoomInfo

No score
No answers yet
No answers on this topic

Implementation Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.8
Based on 8 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Joseph Greaney | TrustRadius Reviewer

ZoomInfo

No score
No answers yet
No answers on this topic

Alternatives Considered

NetFortris (formerly Fonality)

I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
Anonymous | TrustRadius Reviewer

ZoomInfo

When I last evaluated, Apollo was a better bang for the buck as it had similar level data, but I could run email campaigns directly in [the tool] and didn't have to take data out of ZoomInfo, put them into SFDC, and [then] sync them with my Outreach tool.
Scott Phillips | TrustRadius Reviewer

Scalability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.1
Based on 2 answers
It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.Overall, it is not that difficult as long as all of this is in place.
Anonymous | TrustRadius Reviewer

ZoomInfo

No score
No answers yet
No answers on this topic

Return on Investment

NetFortris (formerly Fonality)

  • We are still new to Fonality, but having the flexability has proven quite successful thus far.
  • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
  • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
Traci Ludke | TrustRadius Reviewer

ZoomInfo

  • It has had a positive impact in that it has helped us to research current clients employment backgrounds, helping us to be more prepared for conversations
  • It has had a positive impact in that it has helped us identify personnel who might be a fit for our services in various companies / industries
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NetFortris (formerly Fonality)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5

Starting Price

$30 per month

NetFortris (formerly Fonality) Editions & Modules

On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)200.001
Hybrid Software Subscription (Required with Hybrid Premise)14.992
Hybrid Premise PurchaseVaries3
  1. per location, per month
  2. per user, per month
  3. Varies
SaaS Edition
Essentials Edition19.991
Professional Edition24.991
Ultimate Edition34.991
  1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.

ZoomInfo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

ZoomInfo Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetFortris (formerly Fonality)
4.3
ZoomInfo
8.4

Likelihood to Renew

NetFortris (formerly Fonality)
8.8
ZoomInfo
8.1

Usability

NetFortris (formerly Fonality)
7.6
ZoomInfo
10.0

Reliability and Availability

NetFortris (formerly Fonality)
8.0
ZoomInfo

Performance

NetFortris (formerly Fonality)
8.0
ZoomInfo

Support Rating

NetFortris (formerly Fonality)
9.1
ZoomInfo
7.9

In-Person Training

NetFortris (formerly Fonality)
8.0
ZoomInfo

Online Training

NetFortris (formerly Fonality)
7.2
ZoomInfo

Implementation Rating

NetFortris (formerly Fonality)
9.8
ZoomInfo

Scalability

NetFortris (formerly Fonality)
8.1
ZoomInfo

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