What users are saying about
7 Ratings
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Score 6.6 out of 100
6 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

NetForum by Community Brands

netFORUm is generally good for small to medium membership organizations but can definitely pose problems in the amount of data and the reporting tools as the membership grows.
Jeanette Gass | TrustRadius Reviewer

Personify360

Personify360 is a very robust CRM, so it can be a valuable asset to any organization that needs to monitor or track large groups of individuals, be it clients, members, subcontractors, etc. Due to the size of our organization, we have not really pushed the limits of the software's capacity. Nevertheless, its price point made it a very viable option for us when we reviewed it against our competitors. Installation and adoption was generally painless, and we've had no issue with it on the IT side of things.
Ryan Husbands, MBA, CPA | TrustRadius Reviewer

Pros

NetForum by Community Brands

  • Can store a lot of information. There are many different modules and each module has a lot of spaces for details such as birthday, gender, spouse and children's names, emergency contact information, photos and more.
  • Can be linked to our internal systems. Our awards system is run through our organization's website but the winners are sent to netFORUM so that their records indicate the awards and distinctions they have achieved without us having to manually enter all of these.
  • Can provide a lot of reporting information which is useful for data collection or year-end reporting needs.
Jeanette Gass | TrustRadius Reviewer

Personify360

  • Personify is customer centric. The system tracks everything on a customer such as their orders, awards, donations, biographies, demographics, transcripts, etc.
  • Personify is our Accounts Receivable system. It integrates very well with Microsoft Dynamics and has an eCommerce component that integrates nicely with our AUANet.org website. It also provides an infrastructure that allows us to manage other sections (chapters) and societies.
  • Reporting is made easy with many canned reports, batch reporting processes, and report writing tools built into the system. You can also easily add Crystal Reports to the system navigation without needed a full license of the software (uses a run-time version).
Susan Kerns | TrustRadius Reviewer

Cons

NetForum by Community Brands

  • The queries and reports are not user-friendly. One really needs to understand the search terminology to run queries and reports.
  • There is no way to prevent duplicates so if someone enters an updated address for a member but creates a new record instead of updating the current record, there are now two records for that person which makes some of the data difficult to sift through.
  • Linking members to their organization is difficult because if someone enters an organization slightly differently from the way it is registered in netFORUM, the person will not be linked to the organization and the reports that say how many members come from a specific institution is now inaccurate.
Jeanette Gass | TrustRadius Reviewer

Personify360

  • I believe that some of the different modules could perhaps be combined together. As a non-profit organization, we are very sensitive to cost. So sometimes we're forced to go without some of the desired functionality of additional modules due to cost, which is of course a negative for our operations.
  • In my opinion, Personify 360 is not the more 'known' CRM software on the market. This can make it harder to find people with previous experience on it as compared to some other competitors.
Ryan Husbands, MBA, CPA | TrustRadius Reviewer

Alternatives Considered

NetForum by Community Brands

netFORUM is better at data collection and support for the price.
Jeanette Gass | TrustRadius Reviewer

Personify360

Personify is very similar to other AMS/CRM systems in that they all offer the same basic functionality. However, you have to do your due diligence and not settle for doing things the same way you have always done things. For this reason, last year we hired a consultant to help us review our AMS system and determine if it was time for a new solution. After working through a process with staff from all areas of the association, we found Personify best met our current needs as well as our needs in the future because the core system is well configured with minimal customizations. Most of our issues were outside of Personify, but we are able to leverage our AMS to increase productivity and be more efficient.
Susan Kerns | TrustRadius Reviewer

Return on Investment

NetForum by Community Brands

  • Easier to see expiring or expired memberships and initiate the renewal process
  • Streamlining of data increases employee efficiency
  • Difficulty in using it to its full potential means that the total possible ROI may not be achieved
Jeanette Gass | TrustRadius Reviewer

Personify360

  • Personify360 has a had a very positive impact in that its functionality has allowed us to pursue membership leads that we wouldn't have otherwise. The data it's allowed us to collect has made us much more efficient in our membership acquisition activities. It has also allowed us to be more responsive to our current members' needs.
  • The efficiency we've gained in regards to our membership base has allowed us to be more ambitious with our membership drives as we now have the data to back us up. It's certainly given us a new dimension in terms of growth strategy.
Ryan Husbands, MBA, CPA | TrustRadius Reviewer

Screenshots

NetForum by Community Brands

Personify360

Pricing Details

NetForum by Community Brands

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Personify360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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