NetIQ by OpenText vs. Tivoli Identity Manager (legacy)

• An organization who needs a way of managing their entire user lifecycle.
• If an organization needed a solid Identity Management (IDM) solution that could do Single Sign-On (SS) and provisioning for services both internally and in the cloud.

Incentivized

It's probably really best suited if you have a business where you have disparate systems but need a way to synchronize the user account information including the passwords between them. If you just have a Windows Active Directory environment only, there probably is no real need for something like this, but if you do this will help manage them easily.

Incentivized

• Easy to use workflow for creating users.
• The self-service portal for resetting passwords etc., is easy to deploy.
• Has strong user activity monitoring.

Incentivized

• Fully customizable
• Automate various portions of various applications
• Great at Access Management (but also Release, Change, Event, etc)

Incentivized

• The interface is a bit outdated.
• It would be nice to be able to customize the self-service portal more.
• It would be great if it integrated with more products.

Incentivized

• Sometimes it feels unresponsive and we have to restart the services.

Incentivized

Besides the random issue where it gets unresponsive and we have to restart the services or reboot the server, it's been really solid. I've only had to contact support 1 time in the 15 years I've used it which is saying more than most other software. The cost of maintenance is also very cheap compared to some of the other software we use.

Incentivized

I haven't used anything but Tivoli in this space.

Incentivized

• ROI
• Self-Service
• Easy Install

Incentivized

• Single sign on and web-threat protection
• Cutting down time to enter multiple usernames and passwords
• Cutting support call times across multi apps

Incentivized