What users are saying about
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.6 out of 100
Based on 9 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 9 reviews and ratings
Feature Set Ratings
Network Performance Monitoring

8.6
NETSCOUT nGeniusONE
86%
IBM Netcool Network Management
Feature Set Not Supported
N/A
NETSCOUT nGeniusONE ranks higher in 10/10 features
NETSCOUT nGeniusONE ranks higher in 10/10 features
Automated network device discovery

9.0
90%
2 Ratings
N/A
0 Ratings
Network monitoring

8.4
84%
5 Ratings
N/A
0 Ratings
Baseline threshold calculation

6.6
66%
4 Ratings
N/A
0 Ratings
Alerts

7.8
78%
5 Ratings
N/A
0 Ratings
Network capacity planning

9.0
90%
5 Ratings
N/A
0 Ratings
Packet capture analysis

9.6
96%
5 Ratings
N/A
0 Ratings
Network mapping

8.3
83%
4 Ratings
N/A
0 Ratings
Customizable reports

7.4
74%
5 Ratings
N/A
0 Ratings
Wireless infrastructure monitoring

10.0
100%
2 Ratings
N/A
0 Ratings
Hardware health monitoring

10.0
100%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- IBM Netcool Network Management is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

6.6
NETSCOUT nGeniusONE
66%
5 Ratings
9.0
IBM Netcool Network Management
90%
1 Rating
Usability

6.5
NETSCOUT nGeniusONE
65%
2 Ratings
IBM Netcool Network Management
N/A
0 Ratings
Support Rating

7.5
NETSCOUT nGeniusONE
75%
4 Ratings
IBM Netcool Network Management
N/A
0 Ratings
Likelihood to Recommend
NETSCOUT nGeniusONE
It’s best for troubleshooting issues that require a packet level analysis. By having source/destination you can have a view into how the packets are traversing the network. If alerts/baselines are set up it can help identify something out of the norm. Very useful for VoIP applications as well. Would not recommend for small scale environments.

Verified User
Engineer in Information Technology
Utilities Company, 5001-10,000 employeesIBM Netcool Network Management
This tool was integrated with Control-M, so whenever we receive any job failure, long-running job, job not started yet, etc, we receive an alert against it. This tool is also integrated with Maximo where we receive the incidents as well for it. Alert's color was as per the criticality of the job and that makes it very easy for an associate to act on it to resolve. We have the SLAs for the jobs as per the urgency of the jobs.
Technical Associate
SEARS Holding IndiaInformation Technology & Services, 1001-5000 employees
Pros
NETSCOUT nGeniusONE
- NetScout nGeniusONE can help to deep dive into the packet layer, help to identify the real network and service performance problems in the protocol layer. We have been using NetScout nGeniusONE as the main monitoring solution for the mobile network for many years.
- I have recently use NetScout nGeniusONE to support problem troubleshooting for a customer issue complaining of slow application connection into our Datacenter services. it was easy to use NetScout nGeniusONE to capture the problematic connection sessions by using various type of filters and export a pcap file for further analysis.
- I‘ve also use NetScout nGeniusONE to investigate an NBN connection issue which was intermittent and hard to capture, however, by using NetScout nGeniusONE it was easy to go back to the history capture and logs, so we won't miss any important leads.
Technical Specialist
TelstraTelecommunications, 10,001+ employees
IBM Netcool Network Management
- This is one of the best monitoring tools.
- Very simple to user.
- Color code makes it very simple as per severity.
- We receive the heartbeat alert every hour that shows the system is running up and fine.
- We have black, red, yellow, and orange color alerts that show the critical, urgent, major, and minor incidents.
Technical Associate
SEARS Holding IndiaInformation Technology & Services, 1001-5000 employees
Cons
NETSCOUT nGeniusONE
- Possibly the setup. The organization of setting up the sites weren't as easy as I would have liked.

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employeesIBM Netcool Network Management
- Sometimes color differences of the incidents as per the criticality .
- We don't receive the heartbeat alerts sometimes.
- If the tool is down and we don't receive the alerts on the console we wait for the heartbeat alert and it makes some extra delay in resolving things.
Technical Associate
SEARS Holding IndiaInformation Technology & Services, 1001-5000 employees
Pricing Details
NETSCOUT nGeniusONE
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—IBM Netcool Network Management
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
NETSCOUT nGeniusONE
NETSCOUT nGeniusONE 6.5
Based on 2 answers
It provides a lot of useful information, but it's not always easy/intuitive to find it. It really needs to get a fully functional API integrated to support automation and integration with other monitoring and analytics tools to enable faster decision making. On the other hand, it gathers a lot of useful information from complex networks that are useful for capacity management and faster incident isolation and resolution.

Verified User
Director in Information Technology
Aviation & Aerospace Company, 10,001+ employeesIBM Netcool Network Management
No score
No answers yet
No answers on this topic
Support Rating
NETSCOUT nGeniusONE
NETSCOUT nGeniusONE 7.5
Based on 4 answers
We have a dedicated OSE who has been very helpful. Besides that, we have little experience beyond this specific model

Verified User
Engineer in Information Technology
Utilities Company, 5001-10,000 employeesIBM Netcool Network Management
No score
No answers yet
No answers on this topic
Alternatives Considered
NETSCOUT nGeniusONE
Majority of vendors on the market at the time only handle a piece of network instrumentation. Netscout covered all the bases which meet our company's requirements for "One throat to choke" rule. For the market we are in its nice to have a local team that can be onsite the same day if needed.
Senior Network Engineer
Kansas City Southern RailwayTransportation/Trucking/Railroad, 5001-10,000 employees
IBM Netcool Network Management
This is one of the essential tools for monitoring. This tool was integrated with Maximo and Control-M in my organization. So whenever any job failed in Control-M, we receive an alert against it in the IBM Netcool/OMNIbus. We receive the alerts in different colors as per the criticality. Black for critical ones(Sev1), red for urgent (Sev2), yellow for major(Sev3), and orange for minor(Sev4). So it makes an easy to operate and act on the alerts as per the severity. This tool is very user-friendly and easy to use. No additional training is required for the tool to operate, just a simple KT is enough.
Technical Associate
SEARS Holding IndiaInformation Technology & Services, 1001-5000 employees
Return on Investment
NETSCOUT nGeniusONE
- NetScout nGeniusONE helps to reduce the time and effort (people to involve) to react on network outages, speed up the investigation progress, and much more quickly to identify the root cause.
- Proactive helps the operation team to identify the underline problems and help the business to take actions before the issue starts to impact the customer's business. Help to reduce the incidents and outages.
- Help the operation teams to better understand the performance and health of the network from a higher level and end to end perspective, improve the efficiency of work.
Technical Specialist
TelstraTelecommunications, 10,001+ employees
IBM Netcool Network Management
- Color feature of the alerts as per the criticality is the amazing feature.
- Heartbeat alert is also an unique feature.
- No additional training is required to use this tool. just a simple KT is enough.
Technical Associate
SEARS Holding IndiaInformation Technology & Services, 1001-5000 employees