What users are saying about

NetSuite

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281 Ratings

NetSuite

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281 Ratings
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Score 7.5 out of 101

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Likelihood to Recommend

NetSuite

As a huge fan and advocate of single (or few) systems, I think NetSuite is a great solution for most 30+ employee companies that have a need to operate in the cloud. The cost and effort to integrate multiple systems (even if they're really good point solutions) rarely outweighs the value of a single system.
Joshua Henke profile photo

Feature Rating Comparison

Payroll Management

NetSuite
8.0
Pay calculation
NetSuite
9.0
Benefit plan administration
NetSuite
7.0
Direct deposit files
NetSuite
8.1
Salary revision and increment management
NetSuite
7.1
Reimbursement management
NetSuite
8.9

Customization

NetSuite
7.9
API for custom integration
NetSuite
8.3
Plug-ins
NetSuite
7.4

Security

NetSuite
9.0
Single sign-on capability
NetSuite
9.0
Role-based user permissions
NetSuite
8.9

Reporting & Analytics

NetSuite
8.4
Dashboards
NetSuite
8.3
Standard reports
NetSuite
8.4
Custom reports
NetSuite
8.5

General Ledger and Configurable Accounting

NetSuite
7.4
Accounts payable
NetSuite
8.7
Accounts receivable
NetSuite
8.8
Global Financial Support
NetSuite
8.0
Primary and Secondary Ledgers
NetSuite
9.2
Intercompany Accounting
NetSuite
8.6
Localizations
NetSuite
8.3
Journals and Reconciliations
NetSuite
8.8
Enterprise Accounting
NetSuite
8.5
Configurable Accounting
NetSuite
8.4
Centralized Rules Framework
NetSuite
8.0
Standardized Processes
NetSuite
8.3

Inventory Management

NetSuite
7.9
Inventory tracking
NetSuite
8.3
Automatic reordering
NetSuite
7.6
Location management
NetSuite
8.4
Manufacturing module
NetSuite
7.3

Order Management

NetSuite
8.6
Pricing
NetSuite
8.5
Order entry
NetSuite
8.7
Credit card processing
NetSuite
8.5
Cost of goods sold
NetSuite
8.4
Order Orchestration
NetSuite
8.7
End-to-end order visibility
NetSuite
8.8
Order exception Resolution
NetSuite
8.7

Subledger and Financial Process

NetSuite
8.1
Automated Invoice Processing
NetSuite
8.5
Shared Services Payments
NetSuite
8.2
Billings Management
NetSuite
8.4
Customer Receipt Applications
NetSuite
8.1
Customer Collections
NetSuite
8.1
Revenue Recognition
NetSuite
8.2
Cash Management
NetSuite
7.9
Asset Management
NetSuite
7.8
Travel & Expense Management
NetSuite
6.9
Budgetary Control & Encumbrance Accounting
NetSuite
8.0
Period Close
NetSuite
8.6
Transactions Tax
NetSuite
8.0
Subledger Reconciliations
NetSuite
8.2
3rd Party Accounting Systems
NetSuite
9.0

Project Financial Management

NetSuite
7.7
Budgeting and Forecasting
NetSuite
7.3
Project Costing
NetSuite
6.9
Cost Capture
NetSuite
7.2
Capital Project Management
NetSuite
6.2
Customer Invoicing
NetSuite
8.3
Customer Contract Compliance
NetSuite
9.4
Project Revenue Recognition
NetSuite
8.3
Project Financial Performance Analysis
NetSuite
7.7
Project Financials Dashboard
NetSuite
7.5
Real-time Financial Reporting
NetSuite
8.3
Embedded Business Intelligence
NetSuite
8.0
Project Planning Collaboration
NetSuite
7.0

Project Execution Management

NetSuite
6.4
Project Planning and Scheduling
NetSuite
7.4
Project Manager Dashboard
NetSuite
6.9
Resource Manager Dashboard
NetSuite
7.0
Task Insight for Project Managers
NetSuite
5.5
Project Manager Mobile Functionality
NetSuite
4.8
Team Member Task Collaboration
NetSuite
4.5
Team Member Mobile Functionality
NetSuite
6.4
Real-Time Project Reporting
NetSuite
7.6
Absence Management
NetSuite
4.0
Product Lifecycle Management
NetSuite
10.0

Grants Management

NetSuite
9.3
Spending Control
NetSuite
9.0
Indirect Cost Management
NetSuite
9.0
Billing
NetSuite
10.0

Procurement

NetSuite
7.6
Sourcing Team Collaboration
NetSuite
9.0
Sourcing Analysis
NetSuite
7.0
Bids Analyzed and Compared
NetSuite
8.0
Catalog Shopping E-Commerce for Employees
NetSuite
9.0
Contract Authoring
NetSuite
7.1
Contract Compliance Management
NetSuite
8.0
Contract History
NetSuite
8.0
Contract Renewal Automation
NetSuite
7.0
Contract Repository
NetSuite
7.0
Contract Standardization and Enforcement
NetSuite
6.0
Electronic Signatures
NetSuite
8.0
Invoice Automated Matching
NetSuite
7.4
Purchasing Risk and Compliance Management
NetSuite
9.0
Requisitions-to-Purchase Orders Integrated
NetSuite
7.6
Spend Compliance Management
NetSuite
6.4
Supplier Assessment
NetSuite
7.5
Supplier Communication and Collaboration
NetSuite
8.0
Supplier Management
NetSuite
7.7
Supplier Portal
NetSuite
6.0

Risk Management

NetSuite
7.6
Risk Repository
NetSuite
8.0
Control Management
NetSuite
9.5
Control Mapping
NetSuite
9.0
Issue Detection
NetSuite
6.0
Automatic Notification
NetSuite
7.0
Remediation and Certification
NetSuite
6.0

Logistics

NetSuite
8.3
Transportation Planning and Optimization
NetSuite
9.3
Transportation Sourcing Management
NetSuite
9.7
Transportation Process Integration
NetSuite
9.3
Transportation Execution Management
NetSuite
8.9
Freight Payment Automation
NetSuite
8.9
Trade Management
NetSuite
8.9
Trade Regulatory Compliance Management
NetSuite
7.0
Customs Entry Management
NetSuite
8.9
Customs Document Management
NetSuite
7.0
Customs Document Collaboration
NetSuite
6.0
Fulfillment Management
NetSuite
8.3
Inventory Visibility
NetSuite
8.4
Warehouse Workforce Management
NetSuite
7.7

Manufacturing

NetSuite
7.6
Production Process Design
NetSuite
7.0
Supply Chain Business Flows
NetSuite
8.0
Production Management
NetSuite
8.0
Contracted Manufacturing Management
NetSuite
8.0
Configuration Management
NetSuite
8.0
Work Definition
NetSuite
7.0
Work Execution
NetSuite
6.0
Advanced Fulfillment
NetSuite
7.0
Manufacturing Costs
NetSuite
9.5

Supply Chain

NetSuite
8.6
Forecasting
NetSuite
7.9
Inventory Planning
NetSuite
7.8
Multi-tier Supply Chain Planning
NetSuite
9.3
Performance Monitoring
NetSuite
9.5

Product Lifecycle Management

NetSuite
7.9
Ideation Management
NetSuite
8.0
Requirements Management
NetSuite
8.0
Proposal Management
NetSuite
8.0
Innovation Portfolio Management
NetSuite
8.0
Product Master Data Management
NetSuite
7.0
Vendor Portal
NetSuite
8.3
Project Portfolio Management
NetSuite
8.0

Pros

  • Connecting various sets of information (tables) and displaying them in a logical manner in the interface is one of the best things about NetSuite. Customers and their transactions, Contacts (people), addresses, messages and support cases can be easily viewed in many ways, including from the customer record, the customer "dashboard" or queries (saved searches). This is typically in a "list view," wherein columns/fields can be added or removed and shuffled.
  • Customization! Some people are afraid of this, but there is so much power in shaping the system to your needs. Tweaking just the layout of a customer or transaction form can improve efficiency and reduce stress. Add a field to a Contact record to better distinguish certain people. Recently, I created a custom record/object type that serves as an integration "middle-ware" of sorts to allow Boomi to connect to the system which then connects to an area of the system not yet accessible via web services or ODBC.
  • While it isn't great at everything it does, it does a lot well. Just the fact it can do so many things at least okay is a huge plus. I think companies underestimate the value in having a large chunk of their back office sitting in one system essentially integrated automatically.
Joshua Henke profile photo

Cons

  • User Interface & Experience
  • Reporting - specifically data visualization
  • Modeling - building in assumptions and forecasting tools
No photo available

Likelihood to Renew

NetSuite8.0
Based on 22 answers
Year over year cost increases are high. There is also limited ability to go onto another system. We reduce the YoY increase, and with the new versions, the full scope of features available, the ease of customization, it is highly likely we will renew. With the ease of adding features/modules this makes it higher a probability. But the YoY increase, brings it down. The inability to switch platforms is a push (which for some is a bad thing). All things added up, I am all in
Jeff Gullang profile photo

Usability

NetSuite9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz profile photo

Reliability and Availability

NetSuite9.4
Based on 13 answers
NetSuite has a published 99.5% uptime guarantee
Rob Gottschalk profile photo

Performance

NetSuite7.7
Based on 12 answers
In my experience, NetSuite's server and network performance has been good
Rob Gottschalk profile photo

Support

NetSuite1.0
Based on 10 answers
Their staff is not that knowledgable and it takes a lot of effort on our part to escalate. We have gold support which we access via support a support line. I am not sure what all it includes. I find that our account manager is more like a sales person, though he is our escalation point of contact. Earlier on, they scheduled upgrades at end of quarter. Even last year we had a problem where they did an upgrade at a critical time
No photo available

In-Person Training

NetSuite7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz profile photo

Online Training

NetSuite8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz profile photo

Implementation

NetSuite7.3
Based on 9 answers
NetSuite’s own implementation team did not have a lot of understanding about how we did things, like the way we recognize revenue etc. It was more cost efficient to have our contractor do it. Their services in general cost a lot of money. We ran concurrently with QuickBooks and NetSuite for three months and compared numbers to make sure reconciling, then made the cut-off.

Depending on where you are/ what system you’re using you should make sure your chart of accounts is good. Make sure you make the right decisions in setting it up and make sure that the revenue lines that you have decided on are going to the right accounts. Also, try and not make the system too customized
No photo available

Alternatives Considered

Netsuite is much more generic than AMB, and can be applied to many different companies across any industry. AMB is meant specifically for Mortgage companies, so they have much more specified reporting and tools. Adaptive is fantastic for budgeting and forecasting, but is not designed to handle GL level details and vendor/billing information the same way NetSuite is. Luckily, the two tools integrate extremely well, so we are able to import our actual financial data from NetSuite over to Adaptive every monthly with relatively little hassle. I have used IBM Cognos in the past as well, but this was more for reporting. While NetSuite has the reporting capabilities, I would say that it's main purpose is as a transaction-level tool for accounting, and reporting demands can be met more easily with other tools.
No photo available

Scalability

NetSuite8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler profile photo

Return on Investment

  • Netsuite has allowed us, through native functionality along with customizations, to create sophisticated rules that apply to our business. Things like approvals, order routing, alerts, and custom workflows have dramatically improved our business.
Howie Friedman, CPA profile photo

Pricing Details

NetSuite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details