What users are saying about
125 Ratings
37 Ratings
125 Ratings
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Score 7.4 out of 100
37 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Ontraport
Customer data management / contact management
NetSuite CRM
8.7
Ontraport
Workflow management
NetSuite CRM
8.3
Ontraport
Territory management
NetSuite CRM
7.5
Ontraport
Opportunity management
NetSuite CRM
6.7
Ontraport
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
Ontraport
Contract management
NetSuite CRM
6.7
Ontraport
Quote & order management
NetSuite CRM
8.5
Ontraport
Interaction tracking
NetSuite CRM
8.0
Ontraport
Channel / partner relationship management
NetSuite CRM
7.8
Ontraport

Customer Service & Support

NetSuite CRM
7.6
Ontraport
Case management
NetSuite CRM
8.1
Ontraport
Call center management
NetSuite CRM
7.1
Ontraport
Help desk management
NetSuite CRM
7.6
Ontraport

Marketing Automation

NetSuite CRM
7.8
Ontraport
Lead management
NetSuite CRM
8.0
Ontraport
Email marketing
NetSuite CRM
7.6
Ontraport

CRM Project Management

NetSuite CRM
8.4
Ontraport
Task management
NetSuite CRM
7.1
Ontraport
Billing and invoicing management
NetSuite CRM
8.6
Ontraport
Reporting
NetSuite CRM
9.4
Ontraport

CRM Reporting & Analytics

NetSuite CRM
7.9
Ontraport
Forecasting
NetSuite CRM
8.3
Ontraport
Pipeline visualization
NetSuite CRM
7.0
Ontraport
Customizable reports
NetSuite CRM
8.3
Ontraport

Customization

NetSuite CRM
8.2
Ontraport
Custom fields
NetSuite CRM
8.7
Ontraport
Custom objects
NetSuite CRM
8.7
Ontraport
Scripting environment
NetSuite CRM
8.1
Ontraport
API for custom integration
NetSuite CRM
7.4
Ontraport

Security

NetSuite CRM
8.2
Ontraport
Single sign-on capability
NetSuite CRM
7.5
Ontraport
Role-based user permissions
NetSuite CRM
8.8
Ontraport

Social CRM

NetSuite CRM
7.0
Ontraport
Social data
NetSuite CRM
6.6
Ontraport
Social engagement
NetSuite CRM
7.4
Ontraport

Integrations with 3rd-party Software

NetSuite CRM
7.4
Ontraport
Marketing automation
NetSuite CRM
7.4
Ontraport
Compensation management
NetSuite CRM
7.4
Ontraport

Platform

NetSuite CRM
6.3
Ontraport
Mobile access
NetSuite CRM
6.3
Ontraport

Email & Online Marketing

NetSuite CRM
Ontraport
8.0
WYSIWYG email editor
NetSuite CRM
Ontraport
8.3
Dynamic content
NetSuite CRM
Ontraport
9.9
Ability to test dynamic content
NetSuite CRM
Ontraport
8.3
Landing pages
NetSuite CRM
Ontraport
7.9
A/B testing
NetSuite CRM
Ontraport
9.9
Mobile optimization
NetSuite CRM
Ontraport
8.4
Email deliverability reporting
NetSuite CRM
Ontraport
5.2
List management
NetSuite CRM
Ontraport
3.8
Triggered drip sequences
NetSuite CRM
Ontraport
9.8

Lead Management

NetSuite CRM
Ontraport
4.6
Lead nurturing
NetSuite CRM
Ontraport
7.2
Lead scoring and grading
NetSuite CRM
Ontraport
2.9
Data quality management
NetSuite CRM
Ontraport
3.2
Automated sales alerts and tasks
NetSuite CRM
Ontraport
5.2

Campaign Management

NetSuite CRM
Ontraport
7.7
Calendaring
NetSuite CRM
Ontraport
6.2
Event/webinar marketing
NetSuite CRM
Ontraport
9.3

Social Media Marketing

NetSuite CRM
Ontraport
7.1
Social sharing and campaigns
NetSuite CRM
Ontraport
7.1
Social profile integration
NetSuite CRM
Ontraport
7.2

Reporting & Analytics

NetSuite CRM
Ontraport
7.6
Dashboards
NetSuite CRM
Ontraport
9.0
Standard reports
NetSuite CRM
Ontraport
3.8
Custom reports
NetSuite CRM
Ontraport
10.0

Platform & Infrastructure

NetSuite CRM
Ontraport
7.4
API
NetSuite CRM
Ontraport
3.8
Role-based workflow & approvals
NetSuite CRM
Ontraport
9.0
Customizability
NetSuite CRM
Ontraport
10.0
Integration with Salesforce.com
NetSuite CRM
Ontraport
7.3
Integration with Microsoft Dynamics CRM
NetSuite CRM
Ontraport
7.3
Integration with SugarCRM
NetSuite CRM
Ontraport
7.3

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

Performance

NetSuite CRM

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.7
Based on 8 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Ontraport

Ontraport 9.0
Based on 6 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite CRM

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Ontraport

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Ontraport

Ontraport 9.1
Based on 4 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

Scalability

NetSuite CRM

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$29 per month

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$99
Additional user$47
100,000 extra messages$99
First-class postcards$1
  1. none
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
Ontraport
3.8

Likelihood to Renew

NetSuite CRM
6.5
Ontraport
9.1

Usability

NetSuite CRM
7.5
Ontraport
7.8

Performance

NetSuite CRM
Ontraport
7.7

Support Rating

NetSuite CRM
7.8
Ontraport
9.0

In-Person Training

NetSuite CRM
Ontraport
9.1

Online Training

NetSuite CRM
6.7
Ontraport

Implementation Rating

NetSuite CRM
5.9
Ontraport
9.1

Scalability

NetSuite CRM
Ontraport
8.2

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