What users are saying about
69 Ratings
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112 Ratings
69 Ratings
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Score 7.5 out of 100

Oracle CPQ Cloud

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112 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills | TrustRadius Reviewer

Oracle CPQ Cloud

Oracle CPQ Cloud is well suited for companies that have customizable/configurable products to sell. If your products come with options such as a choice of colors, models, upgrades, accessories, etc., I believe that CPQ would benefit you greatly. But conversely, if you only sell standard products that basically come as is or have very few options, I think CPQ could potentially be much more than what you need. It really depends on your specific needs. The pricing engine in CPQ very robust allowing for complex pricing strategies, so this in itself could be very useful to some organizations.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM+
7.5
Oracle CPQ Cloud
Customer data management / contact management
NetSuite CRM+
8.0
Oracle CPQ Cloud
Workflow management
NetSuite CRM+
6.6
Oracle CPQ Cloud
Territory management
NetSuite CRM+
6.5
Oracle CPQ Cloud
Opportunity management
NetSuite CRM+
7.5
Oracle CPQ Cloud
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM+
6.8
Oracle CPQ Cloud
Contract management
NetSuite CRM+
7.0
Oracle CPQ Cloud
Quote & order management
NetSuite CRM+
9.1
Oracle CPQ Cloud
Interaction tracking
NetSuite CRM+
7.2
Oracle CPQ Cloud
Channel / partner relationship management
NetSuite CRM+
8.5
Oracle CPQ Cloud

Customer Service & Support

NetSuite CRM+
6.7
Oracle CPQ Cloud
Case management
NetSuite CRM+
6.7
Oracle CPQ Cloud
Call center management
NetSuite CRM+
6.0
Oracle CPQ Cloud
Help desk management
NetSuite CRM+
7.5
Oracle CPQ Cloud

Marketing Automation

NetSuite CRM+
6.4
Oracle CPQ Cloud
Lead management
NetSuite CRM+
7.5
Oracle CPQ Cloud
Email marketing
NetSuite CRM+
5.2
Oracle CPQ Cloud

CRM Project Management

NetSuite CRM+
7.9
Oracle CPQ Cloud
Task management
NetSuite CRM+
7.1
Oracle CPQ Cloud
Billing and invoicing management
NetSuite CRM+
8.1
Oracle CPQ Cloud
Reporting
NetSuite CRM+
8.6
Oracle CPQ Cloud

CRM Reporting & Analytics

NetSuite CRM+
6.8
Oracle CPQ Cloud
Forecasting
NetSuite CRM+
6.8
Oracle CPQ Cloud
Pipeline visualization
NetSuite CRM+
7.0
Oracle CPQ Cloud
Customizable reports
NetSuite CRM+
6.7
Oracle CPQ Cloud

Customization

NetSuite CRM+
7.3
Oracle CPQ Cloud
Custom fields
NetSuite CRM+
7.7
Oracle CPQ Cloud
Custom objects
NetSuite CRM+
8.0
Oracle CPQ Cloud
Scripting environment
NetSuite CRM+
6.3
Oracle CPQ Cloud
API for custom integration
NetSuite CRM+
7.2
Oracle CPQ Cloud

Security

NetSuite CRM+
8.6
Oracle CPQ Cloud
Single sign-on capability
NetSuite CRM+
8.4
Oracle CPQ Cloud
Role-based user permissions
NetSuite CRM+
8.9
Oracle CPQ Cloud

Social CRM

NetSuite CRM+
5.5
Oracle CPQ Cloud
Social data
NetSuite CRM+
5.0
Oracle CPQ Cloud
Social engagement
NetSuite CRM+
5.9
Oracle CPQ Cloud

Integrations with 3rd-party Software

NetSuite CRM+
7.0
Oracle CPQ Cloud
Marketing automation
NetSuite CRM+
7.1
Oracle CPQ Cloud
Compensation management
NetSuite CRM+
6.9
Oracle CPQ Cloud

Platform

NetSuite CRM+
5.7
Oracle CPQ Cloud
Mobile access
NetSuite CRM+
5.7
Oracle CPQ Cloud

CPQ

NetSuite CRM+
Oracle CPQ Cloud
7.4
Quote sharing/sending
NetSuite CRM+
Oracle CPQ Cloud
8.0
Product configuration
NetSuite CRM+
Oracle CPQ Cloud
8.0
Configuration options
NetSuite CRM+
Oracle CPQ Cloud
8.1
Pricing rules
NetSuite CRM+
Oracle CPQ Cloud
7.7
Price adjustment
NetSuite CRM+
Oracle CPQ Cloud
7.3
Purchase history and open contracts
NetSuite CRM+
Oracle CPQ Cloud
6.3
Guided selling/Sales portal
NetSuite CRM+
Oracle CPQ Cloud
6.9
CPQ reporting & analytics
NetSuite CRM+
Oracle CPQ Cloud
6.0
CPQ-CRM integration
NetSuite CRM+
Oracle CPQ Cloud
7.4
Attachments to quotes
NetSuite CRM+
Oracle CPQ Cloud
7.8
Order capturing
NetSuite CRM+
Oracle CPQ Cloud
8.2

Pros

NetSuite CRM+

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Oracle CPQ Cloud

  • Leveraged automation to minimize headcount costs despite 10% year-over-year business growth, and enabled staff to focus on more strategic tasks.
  • Established a flexible CPQ system that scales on demand to easily accommodate the company’s multiple global locations.
  • Improved customer relations by reducing configuration time and allowing sales more time to meet with customers and close orders.
Francis Beiring | TrustRadius Reviewer

Cons

NetSuite CRM+

  • eCommerce - Netsuite is abysmal at websites, and shopping carts. Opensource programs such as Magento, and OScommerce from 2005 are more updated and useful than anything netsuite has to offer in the ecommerce module. It is extremely buggy and slow! You no access to page layout and content other than some basic forms, or if you pay extra for the ability to create custom suitescript pages. Stay away!
  • Integration - Netsuite has the worst API integration I have ever seen from a major web software system. The documentation is horrid it takes months of research to build anything useful. It is also the slowest API I have ever seen you share your servers with other Netsuite Customers, thus all of your requests have to go into a Queue to be processed. Every other web API I have ever used as been nearly instant. Netsuite locks you down to limited accounts that you either have to pay extra or share with a user for API access, and you cannot run multiple requests at the same time! If you do not que a program that has multiple employees making requests they will all collide and fail.
  • You have to pay for Database access, we were never able to test this for usefulness as we were promised the ODBC module for all of our issues and it never happened. That being said without ODBC module you have NO database access what so ever. Due to Netsuite being a web program you have limited to no access to your own content! From an Senior IT perspective I highly recommend a software that you have full access to all of your data!
  • Netsuite is Buggy! The entire netsuite platform runs on very outdated code, especially the output being very very old HTML4 or order.... and JavaScript! I did find out after many years of using SuiteScript and my own JavaScript knowledge I was able to write a lot of work arounds and eventually found a hidden version of jQuery. You can do complex stuff however it requires A LOT of additional code and over head slowing down an already slow system. JavaScript is a great tool for making website more dynamic and fun and useful. However it is a terrible language to run an entire CRM/ERP with... Even google has problems using their advanced JavaScript for stuff like Gmail and their code is lightyears ahead of Netsuite. In addition to SuiteScript being difficult to use, you are also Locked into only using it for certain areas such as the Edit screen of Transactions. If you want to do anything custom outside of the Edit screen, say the order views or list views, you have to do some major work arounds and "code hacking".
  • The reporting system, though robust, is extremely confusing! It takes hours to build simple reports! I am able to open up a raw SQL database and build reports faster than I can on a supposedly "user friendly" report building GUI. Also if you want to do pivot and cross reporting you will have to pay to upgrade to a better reporting module....
  • Terrible Integration! Due to Netsuite being a Browser based program its ability to integrate with any program or devices outside of netsuite is horribly limited and always requires custom SuiteTalk programing code, or a 3rd party vendor program that "hack integrates" by screen scraping or simulation a browser to function. A great example of this is OzLink which does it best to provide Shipping integration with FedEx Manager and Scanning guns, but is extremely buggy due to Netsuite's poor ability to integrate with anything well.
  • *****An unexpected error has occurred***** - this is the most common error you will see in netsuite... For everything and anything.
  • Support is terrible we had the very expensive gold support for 3+ years. They are great and answering simple questions that any seasoned Netsuite Administrator could solve. But when something is broken say Google Checkout, your problem gets filed as a future upgrade and then either ignored or told years later that they are dropping that feature. In all of the years with Netsuite they have never fixed any broken feature for us.
  • Data Transfer. Getting data into netsuite is easy, for a price... Get data out of netsuite is near impossible, I Highly recommend you keep external backups of all your data incase you ever need it for any other systems.
  • Transactions cannot be locked or assigned to employees. Users can easily open the same orders other are working on.
  • Kits are horrible!!! If you do anything with kits you are at a major risk with netsuite as they over complicate everything. If you change a kit that is being processed it will break every transaction attached to it until it is updated. There is a mass update for this but it doesn't work consistently.
  • No per item shipping. Simply put if you want to discounts on a single item for shipping or give free shipping on certain items for only certain shipping methods its not possible.
  • Promotional Codes (Coupons) and Discounts are convoluted and require you to set them up in two separate locations if you want decent reporting. Also the promotional codes are not flexible when trying to target certain products or groups of products, or provide individually free shipping.
  • The system is very slow. Even on a commercial fiber connection Netsuite runs very slow, where as our previous stand alone system was nearly instant with processing orders. You will often be waiting for browser loading on anything and everything, especially during peak operating hours.
  • All external devices are difficult if not impossible to integrate such as POS and Product Scanners.
  • Their email system is prone to being blocked as spam.
  • You will run out of storage space and have to upgrade if you do a lot processing and customer volume.
  • Trying to get simple reports such as "how many Sales Order were shipping by who" has even taken me a Senior Developer days to figure out, even to the point where I would rather use my own Netsuite API that I build to pull the data out and build the report myself.
  • In order to get Netsuite to function the way you would like it will take years of customization, and sometime I wonder if the same efforts applied to something like free SugarCRM would have the same results but for a near fraction of the cost.
Anonymous | TrustRadius Reviewer

Oracle CPQ Cloud

  • Significant setup time, cost, and maintenance. We have to use an implementation partner
  • Does not always play well with other software, even Oracle software. While this is improved and being further improved, that it was a third party acquisition means things sometimes require a little extra care
  • Additional setup documentation and first walkthroughs would be helpful, especially if it was all in one place
Michael Weissberg | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM+

NetSuite CRM+ 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Oracle CPQ Cloud

Oracle CPQ Cloud 10.0
Based on 27 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

NetSuite CRM+

NetSuite CRM+ 8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster | TrustRadius Reviewer

Oracle CPQ Cloud

Oracle CPQ Cloud 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

NetSuite CRM+

No score
No answers yet
No answers on this topic

Oracle CPQ Cloud

Oracle CPQ Cloud 10.0
Based on 3 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

NetSuite CRM+

No score
No answers yet
No answers on this topic

Oracle CPQ Cloud

Oracle CPQ Cloud 8.0
Based on 2 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support

NetSuite CRM+

NetSuite CRM+ 5.3
Based on 2 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Oracle CPQ Cloud

Oracle CPQ Cloud 9.0
Based on 4 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite CRM+

No score
No answers yet
No answers on this topic

Oracle CPQ Cloud

Oracle CPQ Cloud 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Online Training

NetSuite CRM+

NetSuite CRM+ 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Oracle CPQ Cloud

No score
No answers yet
No answers on this topic

Implementation

NetSuite CRM+

NetSuite CRM+ 5.9
Based on 3 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke | TrustRadius Reviewer

Oracle CPQ Cloud

Oracle CPQ Cloud 2.0
Based on 6 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM+

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Oracle CPQ Cloud

Oracle CPQ was an easier integration for us than the other options would have been, but it also has more of the options that we were looking for because we use it for multiple purposes. We were happy with the flows we were able to create in the platform and the results we have and since implementing this solution
Jack Hui | TrustRadius Reviewer

Return on Investment

NetSuite CRM+

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Oracle CPQ Cloud

  • Increased Sales Rep efficiency. Being able to create multiple quotes ACCURATELY and quickly was a game changer.
  • Large implementation time. It's a little difficult to fit BMI into a SCRUM style build, with multiple working models and prototypes of all 3 simultaneously.
  • A larger fee for licensing and implementation cost. ROI wouldn't be realized in the first year.
Josh Saylor | TrustRadius Reviewer

Pricing Details

NetSuite CRM+

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CPQ Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSuite CRM+
7.6
Oracle CPQ Cloud
7.9

Likelihood to Renew

NetSuite CRM+
6.5
Oracle CPQ Cloud
10.0

Usability

NetSuite CRM+
8.0
Oracle CPQ Cloud
4.0

Reliability and Availability

NetSuite CRM+
Oracle CPQ Cloud
10.0

Performance

NetSuite CRM+
Oracle CPQ Cloud
8.0

Support

NetSuite CRM+
5.3
Oracle CPQ Cloud
9.0

In-Person Training

NetSuite CRM+
Oracle CPQ Cloud
8.0

Online Training

NetSuite CRM+
6.7
Oracle CPQ Cloud

Implementation

NetSuite CRM+
5.9
Oracle CPQ Cloud
2.0

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