What users are saying about
125 Ratings
125 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100
158 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Oracle CRM

Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Chris Edwards | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Oracle CRM
7.4
Customer data management / contact management
NetSuite CRM
8.7
Oracle CRM
8.6
Workflow management
NetSuite CRM
8.3
Oracle CRM
6.7
Territory management
NetSuite CRM
7.5
Oracle CRM
6.5
Opportunity management
NetSuite CRM
6.7
Oracle CRM
7.4
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
Oracle CRM
6.7
Contract management
NetSuite CRM
6.7
Oracle CRM
7.4
Quote & order management
NetSuite CRM
8.5
Oracle CRM
7.8
Interaction tracking
NetSuite CRM
8.0
Oracle CRM
7.3
Channel / partner relationship management
NetSuite CRM
7.8
Oracle CRM
7.9

Customer Service & Support

NetSuite CRM
7.6
Oracle CRM
7.3
Case management
NetSuite CRM
8.1
Oracle CRM
7.8
Call center management
NetSuite CRM
7.1
Oracle CRM
7.5
Help desk management
NetSuite CRM
7.6
Oracle CRM
6.5

Marketing Automation

NetSuite CRM
7.8
Oracle CRM
7.4
Lead management
NetSuite CRM
8.0
Oracle CRM
8.0
Email marketing
NetSuite CRM
7.6
Oracle CRM
6.9

CRM Project Management

NetSuite CRM
8.4
Oracle CRM
7.8
Task management
NetSuite CRM
7.1
Oracle CRM
8.2
Billing and invoicing management
NetSuite CRM
8.6
Oracle CRM
7.6
Reporting
NetSuite CRM
9.4
Oracle CRM
7.7

CRM Reporting & Analytics

NetSuite CRM
7.9
Oracle CRM
7.4
Forecasting
NetSuite CRM
8.3
Oracle CRM
7.8
Pipeline visualization
NetSuite CRM
7.0
Oracle CRM
7.2
Customizable reports
NetSuite CRM
8.3
Oracle CRM
7.0

Customization

NetSuite CRM
8.2
Oracle CRM
6.8
Custom fields
NetSuite CRM
8.7
Oracle CRM
8.2
Custom objects
NetSuite CRM
8.7
Oracle CRM
6.3
Scripting environment
NetSuite CRM
8.1
Oracle CRM
6.9
API for custom integration
NetSuite CRM
7.4
Oracle CRM
5.7

Security

NetSuite CRM
8.2
Oracle CRM
7.9
Single sign-on capability
NetSuite CRM
7.5
Oracle CRM
8.0
Role-based user permissions
NetSuite CRM
8.8
Oracle CRM
7.8

Social CRM

NetSuite CRM
7.0
Oracle CRM
7.2
Social data
NetSuite CRM
6.6
Oracle CRM
7.2
Social engagement
NetSuite CRM
7.4
Oracle CRM
7.2

Integrations with 3rd-party Software

NetSuite CRM
7.4
Oracle CRM
6.8
Marketing automation
NetSuite CRM
7.4
Oracle CRM
6.8
Compensation management
NetSuite CRM
7.4
Oracle CRM
6.8

Platform

NetSuite CRM
6.3
Oracle CRM
8.4
Mobile access
NetSuite CRM
6.3
Oracle CRM
8.4

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Oracle CRM

  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Oracle CRM

No score
No answers yet
No answers on this topic

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite CRM

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 2 answers
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Performance

NetSuite CRM

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 8.1
Based on 4 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Oracle CRM

Oracle CRM 7.6
Based on 4 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Oracle CRM

Oracle CRM 7.7
Based on 4 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Oracle CRM

I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
R. Daniel Knapp | TrustRadius Reviewer

Scalability

NetSuite CRM

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Oracle CRM

  • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
Viktor Mulac | TrustRadius Reviewer

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Oracle CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
Oracle CRM
8.4

Likelihood to Renew

NetSuite CRM
6.5
Oracle CRM

Usability

NetSuite CRM
7.5
Oracle CRM
8.6

Reliability and Availability

NetSuite CRM
Oracle CRM
9.0

Performance

NetSuite CRM
Oracle CRM
8.1

Support Rating

NetSuite CRM
7.8
Oracle CRM
7.6

Online Training

NetSuite CRM
6.7
Oracle CRM
9.0

Implementation Rating

NetSuite CRM
5.9
Oracle CRM
7.7

Scalability

NetSuite CRM
Oracle CRM
9.0

Add comparison