What users are saying about
69 Ratings
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Top Rated
469 Ratings
69 Ratings
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Score 7.5 out of 100

Oracle Eloqua

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Top Rated
469 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills | TrustRadius Reviewer

Oracle Eloqua

It is well suited for marketing teams who want to be flexible, adaptable to changes in their business and create powerful, sophisticated campaigns to their clients. Teams that want to create automated drip campaigns with dynamic content and personalized cadence and messaging would find Eloqua very easy to use and perfect for their needs. It has powerful, in-depth reporting functionality and great CRM integration (note that I've had experience integrating only with Microsoft Dynamics CRM and Salesforce - both of these integrations worked very well) - so teams that use CRM will also find it complementary to their marketing technology stack.It will not be a good tool if a company doesn't use any CRM - as it is not a CRM replacement; or if all the marketing team is planning to do is "batch and blast" emails (which is a possible scenario for some very small businesses)
Arpine Babloyan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM+
7.5
Oracle Eloqua
Customer data management / contact management
NetSuite CRM+
8.0
Oracle Eloqua
Workflow management
NetSuite CRM+
6.6
Oracle Eloqua
Territory management
NetSuite CRM+
6.4
Oracle Eloqua
Opportunity management
NetSuite CRM+
7.5
Oracle Eloqua
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM+
6.9
Oracle Eloqua
Contract management
NetSuite CRM+
7.0
Oracle Eloqua
Quote & order management
NetSuite CRM+
9.0
Oracle Eloqua
Interaction tracking
NetSuite CRM+
7.2
Oracle Eloqua
Channel / partner relationship management
NetSuite CRM+
8.6
Oracle Eloqua

Customer Service & Support

NetSuite CRM+
6.7
Oracle Eloqua
Case management
NetSuite CRM+
6.7
Oracle Eloqua
Call center management
NetSuite CRM+
5.9
Oracle Eloqua
Help desk management
NetSuite CRM+
7.5
Oracle Eloqua

Marketing Automation

NetSuite CRM+
6.4
Oracle Eloqua
Lead management
NetSuite CRM+
7.7
Oracle Eloqua
Email marketing
NetSuite CRM+
5.2
Oracle Eloqua

CRM Project Management

NetSuite CRM+
7.9
Oracle Eloqua
Task management
NetSuite CRM+
7.1
Oracle Eloqua
Billing and invoicing management
NetSuite CRM+
8.1
Oracle Eloqua
Reporting
NetSuite CRM+
8.6
Oracle Eloqua

CRM Reporting & Analytics

NetSuite CRM+
6.8
Oracle Eloqua
Forecasting
NetSuite CRM+
6.8
Oracle Eloqua
Pipeline visualization
NetSuite CRM+
7.0
Oracle Eloqua
Customizable reports
NetSuite CRM+
6.7
Oracle Eloqua

Customization

NetSuite CRM+
7.2
Oracle Eloqua
Custom fields
NetSuite CRM+
7.6
Oracle Eloqua
Custom objects
NetSuite CRM+
8.0
Oracle Eloqua
Scripting environment
NetSuite CRM+
6.3
Oracle Eloqua
API for custom integration
NetSuite CRM+
7.1
Oracle Eloqua

Security

NetSuite CRM+
8.6
Oracle Eloqua
Single sign-on capability
NetSuite CRM+
8.4
Oracle Eloqua
Role-based user permissions
NetSuite CRM+
8.9
Oracle Eloqua

Social CRM

NetSuite CRM+
5.5
Oracle Eloqua
Social data
NetSuite CRM+
5.0
Oracle Eloqua
Social engagement
NetSuite CRM+
5.9
Oracle Eloqua

Integrations with 3rd-party Software

NetSuite CRM+
7.0
Oracle Eloqua
Marketing automation
NetSuite CRM+
7.1
Oracle Eloqua
Compensation management
NetSuite CRM+
6.9
Oracle Eloqua

Platform

NetSuite CRM+
5.8
Oracle Eloqua
Mobile access
NetSuite CRM+
5.8
Oracle Eloqua

Email & Online Marketing

NetSuite CRM+
Oracle Eloqua
7.4
WYSIWYG email editor
NetSuite CRM+
Oracle Eloqua
6.9
Dynamic content
NetSuite CRM+
Oracle Eloqua
7.6
Ability to test dynamic content
NetSuite CRM+
Oracle Eloqua
7.0
Landing pages
NetSuite CRM+
Oracle Eloqua
7.1
A/B testing
NetSuite CRM+
Oracle Eloqua
6.8
Mobile optimization
NetSuite CRM+
Oracle Eloqua
6.8
Email deliverability
NetSuite CRM+
Oracle Eloqua
8.1
List management
NetSuite CRM+
Oracle Eloqua
8.1
Triggered drip sequences
NetSuite CRM+
Oracle Eloqua
8.3

Lead Management

NetSuite CRM+
Oracle Eloqua
7.6
Lead nurturing
NetSuite CRM+
Oracle Eloqua
7.9
Lead scoring and grading
NetSuite CRM+
Oracle Eloqua
7.6
Data quality management
NetSuite CRM+
Oracle Eloqua
7.3
Automated sales alerts and tasks
NetSuite CRM+
Oracle Eloqua
7.5

Campaign Management

NetSuite CRM+
Oracle Eloqua
7.0
Calendaring
NetSuite CRM+
Oracle Eloqua
6.7
Event/webinar marketing
NetSuite CRM+
Oracle Eloqua
7.3

Social Media Marketing

NetSuite CRM+
Oracle Eloqua
6.9
Social sharing and campaigns
NetSuite CRM+
Oracle Eloqua
6.7
Social profile integration
NetSuite CRM+
Oracle Eloqua
7.1

Reporting & Analytics

NetSuite CRM+
Oracle Eloqua
7.3
Dashboards
NetSuite CRM+
Oracle Eloqua
7.1
Standard reports
NetSuite CRM+
Oracle Eloqua
7.3
Custom reports
NetSuite CRM+
Oracle Eloqua
7.4

Platform & Infrastructure

NetSuite CRM+
Oracle Eloqua
7.4
API
NetSuite CRM+
Oracle Eloqua
7.3
Role-based workflow & approvals
NetSuite CRM+
Oracle Eloqua
7.2
Customizability
NetSuite CRM+
Oracle Eloqua
7.3
Integration with Salesforce.com
NetSuite CRM+
Oracle Eloqua
8.1
Integration with Microsoft Dynamics CRM
NetSuite CRM+
Oracle Eloqua
7.1
Integration with SugarCRM
NetSuite CRM+
Oracle Eloqua
7.4

Pros

NetSuite CRM+

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Oracle Eloqua

  • WYSZIWYG editor makes things easy for folks new to marketing as well as HTML/. I feel like I've been able to wrap my hands around this tool pretty quickly, and I have only been using the system for 10 months.
  • Forms are an incredibly powerful tool that can be used in a myriad of ways to help support your team goals. We use them to trigger SMS campaigns for feedback from our homeowners, and we also use them on landing pages to survey our contacts as well.
  • The improved program canvas and the ability to communicate between CDO records and contact records is great. We're able to store useful information on the CDO record without weighing down the contact record with information that isn't vital
Barry James | TrustRadius Reviewer

Cons

NetSuite CRM+

  • eCommerce - Netsuite is abysmal at websites, and shopping carts. Opensource programs such as Magento, and OScommerce from 2005 are more updated and useful than anything netsuite has to offer in the ecommerce module. It is extremely buggy and slow! You no access to page layout and content other than some basic forms, or if you pay extra for the ability to create custom suitescript pages. Stay away!
  • Integration - Netsuite has the worst API integration I have ever seen from a major web software system. The documentation is horrid it takes months of research to build anything useful. It is also the slowest API I have ever seen you share your servers with other Netsuite Customers, thus all of your requests have to go into a Queue to be processed. Every other web API I have ever used as been nearly instant. Netsuite locks you down to limited accounts that you either have to pay extra or share with a user for API access, and you cannot run multiple requests at the same time! If you do not que a program that has multiple employees making requests they will all collide and fail.
  • You have to pay for Database access, we were never able to test this for usefulness as we were promised the ODBC module for all of our issues and it never happened. That being said without ODBC module you have NO database access what so ever. Due to Netsuite being a web program you have limited to no access to your own content! From an Senior IT perspective I highly recommend a software that you have full access to all of your data!
  • Netsuite is Buggy! The entire netsuite platform runs on very outdated code, especially the output being very very old HTML4 or order.... and JavaScript! I did find out after many years of using SuiteScript and my own JavaScript knowledge I was able to write a lot of work arounds and eventually found a hidden version of jQuery. You can do complex stuff however it requires A LOT of additional code and over head slowing down an already slow system. JavaScript is a great tool for making website more dynamic and fun and useful. However it is a terrible language to run an entire CRM/ERP with... Even google has problems using their advanced JavaScript for stuff like Gmail and their code is lightyears ahead of Netsuite. In addition to SuiteScript being difficult to use, you are also Locked into only using it for certain areas such as the Edit screen of Transactions. If you want to do anything custom outside of the Edit screen, say the order views or list views, you have to do some major work arounds and "code hacking".
  • The reporting system, though robust, is extremely confusing! It takes hours to build simple reports! I am able to open up a raw SQL database and build reports faster than I can on a supposedly "user friendly" report building GUI. Also if you want to do pivot and cross reporting you will have to pay to upgrade to a better reporting module....
  • Terrible Integration! Due to Netsuite being a Browser based program its ability to integrate with any program or devices outside of netsuite is horribly limited and always requires custom SuiteTalk programing code, or a 3rd party vendor program that "hack integrates" by screen scraping or simulation a browser to function. A great example of this is OzLink which does it best to provide Shipping integration with FedEx Manager and Scanning guns, but is extremely buggy due to Netsuite's poor ability to integrate with anything well.
  • *****An unexpected error has occurred***** - this is the most common error you will see in netsuite... For everything and anything.
  • Support is terrible we had the very expensive gold support for 3+ years. They are great and answering simple questions that any seasoned Netsuite Administrator could solve. But when something is broken say Google Checkout, your problem gets filed as a future upgrade and then either ignored or told years later that they are dropping that feature. In all of the years with Netsuite they have never fixed any broken feature for us.
  • Data Transfer. Getting data into netsuite is easy, for a price... Get data out of netsuite is near impossible, I Highly recommend you keep external backups of all your data incase you ever need it for any other systems.
  • Transactions cannot be locked or assigned to employees. Users can easily open the same orders other are working on.
  • Kits are horrible!!! If you do anything with kits you are at a major risk with netsuite as they over complicate everything. If you change a kit that is being processed it will break every transaction attached to it until it is updated. There is a mass update for this but it doesn't work consistently.
  • No per item shipping. Simply put if you want to discounts on a single item for shipping or give free shipping on certain items for only certain shipping methods its not possible.
  • Promotional Codes (Coupons) and Discounts are convoluted and require you to set them up in two separate locations if you want decent reporting. Also the promotional codes are not flexible when trying to target certain products or groups of products, or provide individually free shipping.
  • The system is very slow. Even on a commercial fiber connection Netsuite runs very slow, where as our previous stand alone system was nearly instant with processing orders. You will often be waiting for browser loading on anything and everything, especially during peak operating hours.
  • All external devices are difficult if not impossible to integrate such as POS and Product Scanners.
  • Their email system is prone to being blocked as spam.
  • You will run out of storage space and have to upgrade if you do a lot processing and customer volume.
  • Trying to get simple reports such as "how many Sales Order were shipping by who" has even taken me a Senior Developer days to figure out, even to the point where I would rather use my own Netsuite API that I build to pull the data out and build the report myself.
  • In order to get Netsuite to function the way you would like it will take years of customization, and sometime I wonder if the same efforts applied to something like free SugarCRM would have the same results but for a near fraction of the cost.
Anonymous | TrustRadius Reviewer

Oracle Eloqua

  • It would be nice if there were more options for specific customizations in the template mode - for example, if you would like to have a photo to the left of text, there is a very specific spacing you're able to use, and you can't change the sizes of each piece more than 30 points in one direction or another. This means that if you have very specific designs you want to use for your emails, you may have to be a little flexible in the spacing and alignment. It's not a huge deal, but it limits some of the design options.
  • I have dealt with some issues with bounceback statuses for emails - if an email bounces back once, the Eloqua system registers it as a bad email and you have to go in and clear the person's email in the system before it will send them an email again. This can be a tedious process - there is a way to clear an entire segment's bounce back status, but I had to go on a journey through the help section to figure that out. Also, if people unsubscribe to your emails, you have to go into their accounts individually and resubscribe them, and there is no simple way to do that en masse so it takes a very long time if you have more than a few accounts to resubscribe.
  • The system goes down sometimes or is difficult to get into - the Eloqua network is sometimes slow to start and I may have to refresh the page for quite a while before it will load the email I'm working on, which can be frustrating. I think it is due to system overloads when there are a lot of users, but I'm not sure.
  • You cannot add attachments to Eloqua emails, which makes it a little difficult. You can host documents on Eloqua, which is very nice, but you have to link them in your email versus making an attachment.
Madeline Des Jardins | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM+

NetSuite CRM+ 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Oracle Eloqua

Oracle Eloqua 5.2
Based on 66 answers
We have been able to automate so many marketing processes with Eloqua over the past 5 years that the only direction would be to adopt the latest and greatest features Eloqua adds. The alternative would be to go back to the marketing stone-age and start over again. And we would rather move forward with increased automation and efficiency.
Dan Allis | TrustRadius Reviewer

Usability

NetSuite CRM+

NetSuite CRM+ 8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster | TrustRadius Reviewer

Oracle Eloqua

Oracle Eloqua 8.0
Based on 12 answers
Oracle is usable but it does have a learning curve. While the learning tools give you access to navigation and how to do simple tasks - trying to figure out complex items such as editing past campaign elements or finding the proper report can take a bit. Overall, you'll need to sit in front of the system and not be afraid to get your hands dirty and touch some buttons. Nothing terrible will happen and you'll learn a ton making it easy to use
Stefanie Cash | TrustRadius Reviewer

Support

NetSuite CRM+

NetSuite CRM+ 5.3
Based on 2 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Oracle Eloqua

Oracle Eloqua 9.8
Based on 15 answers
Whenever we needed assistance help was easy to access. They understand the request the first time and provided easy to follow instructions to fix it or fixed the issue if it was not something we had control over. It's always best to provide screenshots so support knows exactly what is going on
Stefanie Cash | TrustRadius Reviewer

Online Training

NetSuite CRM+

NetSuite CRM+ 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Oracle Eloqua

Oracle Eloqua 7.6
Based on 11 answers
Eloqua University is very intersting, with a thorough programme and very experienced trainers. The Master programme is great!
Marie Escaro | TrustRadius Reviewer

Implementation

NetSuite CRM+

NetSuite CRM+ 5.9
Based on 3 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke | TrustRadius Reviewer

Oracle Eloqua

Oracle Eloqua 8.8
Based on 9 answers
Due your homework and make sure you document your business process and engage ALL of the key stakeholders BEFORE you even think of implementing.
Kurt Weisenberger | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM+

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Oracle Eloqua

Salesforce Marketing Cloud (SFMC) is very powerful, but really requires a lot of technical folks to do the day to day marketing with a lot of scripting required to do what is built into Eloqua. SFMC is much better equipped to work with e-commerce systems as its API seems richer and more in line with what a large e-commerce platform would like to work with. But Eloqua is truly built for Marketing teams to use on a daily basis.
Brad Dunzer | TrustRadius Reviewer

Scalability

NetSuite CRM+

No score
No answers yet
No answers on this topic

Oracle Eloqua

Oracle Eloqua 8.3
Based on 109 answers
Eloqua is thee best MAP to scale with organizations. Other MAPs have limitations but are great fits for SMB and more basic Enterprise marketing teams. Eloqua has one of the most open, best APIs compared to its competitors and this helps organizations scale as they do more advanced integrations.
Karin &quot;KP&quot; Pindle | TrustRadius Reviewer

Return on Investment

NetSuite CRM+

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Oracle Eloqua

  • For our organization it is currently too early to measure ROI, as we have just started using it less than six months ago. The program has helped us meet the objective of communicating with consumers and sharing information across multiple social media platforms seamlessly.
  • Ultimately the program should be able to to help us grow our relationships with consumers, and measure and track consumer activity on the web, which will help us develop web content and content marketing material that will be more appealing to all of our audiences.
  • Since we are a B to B to C company and not selling anything to consumers, it will be hard to measure ROI. That being said, the tool should definitely help us build more awareness among consumers.
Richard Angeloni | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite CRM+

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Eloqua

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
5,000.00*

* per installation

Rating Summary

Likelihood to Recommend

NetSuite CRM+
7.6
Oracle Eloqua
7.9

Likelihood to Renew

NetSuite CRM+
6.5
Oracle Eloqua
5.2

Usability

NetSuite CRM+
8.0
Oracle Eloqua
8.0

Reliability and Availability

NetSuite CRM+
Oracle Eloqua
7.3

Performance

NetSuite CRM+
Oracle Eloqua
6.6

Support

NetSuite CRM+
5.3
Oracle Eloqua
9.8

In-Person Training

NetSuite CRM+
Oracle Eloqua
7.3

Online Training

NetSuite CRM+
6.7
Oracle Eloqua
7.6

Implementation

NetSuite CRM+
5.9
Oracle Eloqua
8.8

Scalability

NetSuite CRM+
Oracle Eloqua
8.3

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