What users are saying about
125 Ratings
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Score 7.4 out of 100
92 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Oracle Siebel CRM
8.3
Customer data management / contact management
NetSuite CRM
8.7
Oracle Siebel CRM
9.1
Workflow management
NetSuite CRM
8.3
Oracle Siebel CRM
9.4
Territory management
NetSuite CRM
7.5
Oracle Siebel CRM
8.4
Opportunity management
NetSuite CRM
6.7
Oracle Siebel CRM
9.3
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
Oracle Siebel CRM
7.5
Contract management
NetSuite CRM
6.7
Oracle Siebel CRM
8.2
Quote & order management
NetSuite CRM
8.5
Oracle Siebel CRM
7.8
Interaction tracking
NetSuite CRM
8.0
Oracle Siebel CRM
7.8
Channel / partner relationship management
NetSuite CRM
7.8
Oracle Siebel CRM
6.9

Customer Service & Support

NetSuite CRM
7.6
Oracle Siebel CRM
9.6
Case management
NetSuite CRM
8.1
Oracle Siebel CRM
9.7
Call center management
NetSuite CRM
7.1
Oracle Siebel CRM
9.6
Help desk management
NetSuite CRM
7.6
Oracle Siebel CRM
9.6

Marketing Automation

NetSuite CRM
7.8
Oracle Siebel CRM
7.9
Lead management
NetSuite CRM
8.0
Oracle Siebel CRM
8.9
Email marketing
NetSuite CRM
7.6
Oracle Siebel CRM
7.0

CRM Project Management

NetSuite CRM
8.4
Oracle Siebel CRM
8.1
Task management
NetSuite CRM
7.1
Oracle Siebel CRM
9.0
Billing and invoicing management
NetSuite CRM
8.6
Oracle Siebel CRM
7.6
Reporting
NetSuite CRM
9.4
Oracle Siebel CRM
7.6

CRM Reporting & Analytics

NetSuite CRM
7.9
Oracle Siebel CRM
8.3
Forecasting
NetSuite CRM
8.3
Oracle Siebel CRM
8.6
Pipeline visualization
NetSuite CRM
7.0
Oracle Siebel CRM
8.5
Customizable reports
NetSuite CRM
8.3
Oracle Siebel CRM
7.7

Customization

NetSuite CRM
8.2
Oracle Siebel CRM
8.2
Custom fields
NetSuite CRM
8.7
Oracle Siebel CRM
8.4
Custom objects
NetSuite CRM
8.7
Oracle Siebel CRM
8.4
Scripting environment
NetSuite CRM
8.1
Oracle Siebel CRM
8.2
API for custom integration
NetSuite CRM
7.4
Oracle Siebel CRM
8.0

Security

NetSuite CRM
8.2
Oracle Siebel CRM
8.2
Single sign-on capability
NetSuite CRM
7.5
Oracle Siebel CRM
8.1
Role-based user permissions
NetSuite CRM
8.8
Oracle Siebel CRM
8.4

Social CRM

NetSuite CRM
7.0
Oracle Siebel CRM
6.8
Social data
NetSuite CRM
6.6
Oracle Siebel CRM
6.8
Social engagement
NetSuite CRM
7.4
Oracle Siebel CRM
6.8

Integrations with 3rd-party Software

NetSuite CRM
7.4
Oracle Siebel CRM
6.5
Marketing automation
NetSuite CRM
7.4
Oracle Siebel CRM
6.9
Compensation management
NetSuite CRM
7.4
Oracle Siebel CRM
6.2

Platform

NetSuite CRM
6.3
Oracle Siebel CRM
6.6
Mobile access
NetSuite CRM
6.3
Oracle Siebel CRM
6.6

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 2 answers
No answer on this topic is available.

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Oracle Siebel CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
Oracle Siebel CRM
8.6

Likelihood to Renew

NetSuite CRM
6.5
Oracle Siebel CRM

Usability

NetSuite CRM
7.5
Oracle Siebel CRM
9.0

Support Rating

NetSuite CRM
7.8
Oracle Siebel CRM
9.0

Online Training

NetSuite CRM
6.7
Oracle Siebel CRM

Implementation Rating

NetSuite CRM
5.9
Oracle Siebel CRM

Add comparison