NetSuite CRM vs Pipedrive

• It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
• Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
• NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.

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• Onboarding - Pipedrive makes it very simple to onboard your organization with very simple tasks.
• Workflow Automation - for the price, Pipedrive's workflow automation tasks are very robust. It amazed me how many different tasks, from emails to creating activities, it is fantastic how much time a well designed system can save your organization.
• Tracking deal stages is very simple and what is nice is now actionable which certainly keeps you on your toes to close the net deal.

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• NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
• NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
• If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.

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• There is definitely a bit of a learning curve
• Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
• It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.

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• Support can see what services is doing and vice versa. Finance can see both too.
• Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
• We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention

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• Overall Pipedrive has had a great impact on our ability to manage sales opportunities across multiple Pipelines and deal types. The ability to instantly see the status of every deal working is huge, especially when combined with a smart set up of the Deal Rotting function, and the fact the by default Pipedrive prompts you to always add a next action when completing an activity on a deal. It really teaches you to stay on top of deals.
• Aside from being able to manage more deals on an individual level, Pipedrive's Sale Management of Deals allows sales managers to more effectively manage and empower their sales reps. This is key to being able to scale an early stage start-up or growth stage company. Every opportunity counts. And Pipedrive makes sure you have the ability to work them.
• Pipedrive is straightforward and intuitive to use. It's simplicity hides a sophistication and elegance in the whole design and deployment of the tool. The team at Pipedrive obviously is experienced in managing sales and the processes essential to closing business. You won't have a huge learning curve for almost everyone you bring onto the platform.

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