What users are saying about
77 Ratings
Top Rated
220 Ratings
77 Ratings
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Score 6.9 out of 100
Top Rated
220 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

NetSuite CRM

On an operations level, NetSuite CRM is really good. It is easy to navigate inventory and allocate orders under the appropriate department for revenue or warranty. I feel there are more suited CRM's that are much more user friendly for ticketing systems.
Chrissie Nelms | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Pipedrive
6.3
Customer data management / contact management
NetSuite CRM
8.0
Pipedrive
6.5
Workflow management
NetSuite CRM
7.5
Pipedrive
7.8
Territory management
NetSuite CRM
7.5
Pipedrive
6.6
Opportunity management
NetSuite CRM
8.0
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.8
Pipedrive
7.9
Contract management
NetSuite CRM
7.7
Pipedrive
3.0
Quote & order management
NetSuite CRM
8.4
Pipedrive
5.1
Interaction tracking
NetSuite CRM
7.1
Pipedrive
7.1
Channel / partner relationship management
NetSuite CRM
7.3
Pipedrive
4.3

Customer Service & Support

NetSuite CRM
6.0
Pipedrive
2.9
Case management
NetSuite CRM
6.0
Pipedrive
4.7
Call center management
NetSuite CRM
5.8
Pipedrive
1.1
Help desk management
NetSuite CRM
6.0
Pipedrive
3.1

Marketing Automation

NetSuite CRM
7.0
Pipedrive
8.2
Lead management
NetSuite CRM
8.9
Pipedrive
7.7
Email marketing
NetSuite CRM
5.1
Pipedrive
8.7

CRM Project Management

NetSuite CRM
7.9
Pipedrive
6.3
Task management
NetSuite CRM
6.9
Pipedrive
8.0
Billing and invoicing management
NetSuite CRM
7.7
Pipedrive
4.1
Reporting
NetSuite CRM
9.0
Pipedrive
6.8

CRM Reporting & Analytics

NetSuite CRM
7.0
Pipedrive
5.0
Forecasting
NetSuite CRM
7.0
Pipedrive
5.1
Pipeline visualization
NetSuite CRM
7.0
Pipedrive
8.1
Customizable reports
NetSuite CRM
7.0
Pipedrive
1.7

Customization

NetSuite CRM
7.1
Pipedrive
6.0
Custom fields
NetSuite CRM
7.1
Pipedrive
8.2
Custom objects
NetSuite CRM
8.0
Pipedrive
7.5
Scripting environment
NetSuite CRM
6.0
Pipedrive
1.0
API for custom integration
NetSuite CRM
7.1
Pipedrive
7.4

Security

NetSuite CRM
8.6
Pipedrive
7.2
Single sign-on capability
NetSuite CRM
8.5
Pipedrive
6.1
Role-based user permissions
NetSuite CRM
8.7
Pipedrive
8.3

Social CRM

NetSuite CRM
6.9
Pipedrive
1.1
Social data
NetSuite CRM
7.0
Pipedrive
1.1
Social engagement
NetSuite CRM
6.7
Pipedrive
1.1

Integrations with 3rd-party Software

NetSuite CRM
7.0
Pipedrive
3.6
Marketing automation
NetSuite CRM
7.1
Pipedrive
3.6
Compensation management
NetSuite CRM
6.9
Pipedrive
3.5

Platform

NetSuite CRM
6.8
Pipedrive
7.9
Mobile access
NetSuite CRM
6.8
Pipedrive
7.9

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

NetSuite CRM

NetSuite CRM 7.0
Based on 2 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 1.0
Based on 5 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Pipedrive

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

NetSuite CRM

Pipedrive

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Edition
Essential$15.001
Advanced$29.001
Professional$59.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.4
Pipedrive
8.0

Likelihood to Renew

NetSuite CRM
6.5
Pipedrive
8.2

Usability

NetSuite CRM
7.0
Pipedrive
10.0

Reliability and Availability

NetSuite CRM
Pipedrive
8.2

Support Rating

NetSuite CRM
1.0
Pipedrive
8.2

Online Training

NetSuite CRM
6.7
Pipedrive

Implementation Rating

NetSuite CRM
5.9
Pipedrive
8.2

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