What users are saying about
126 Ratings
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Top Rated
324 Ratings
126 Ratings
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Score 7.4 out of 100

Pipedrive

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Top Rated
324 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Pipedrive

Using Pipedrive to collect customer data and setup automated tasks is great. This allows leads to flow into Pipedrive and be assigned to the right team member. Notes and tasks can then be created in the specific deal and can be easily transferred to another team member. The system is very easy to use
Mark Rueckert | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Pipedrive
6.4
Customer data management / contact management
NetSuite CRM
8.7
Pipedrive
6.5
Workflow management
NetSuite CRM
8.3
Pipedrive
7.8
Territory management
NetSuite CRM
7.5
Pipedrive
6.6
Opportunity management
NetSuite CRM
6.7
Pipedrive
8.9
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
Pipedrive
8.3
Contract management
NetSuite CRM
6.7
Pipedrive
3.0
Quote & order management
NetSuite CRM
8.5
Pipedrive
5.1
Interaction tracking
NetSuite CRM
8.0
Pipedrive
7.1
Channel / partner relationship management
NetSuite CRM
7.8
Pipedrive
4.3

Customer Service & Support

NetSuite CRM
7.6
Pipedrive
2.9
Case management
NetSuite CRM
8.1
Pipedrive
4.7
Call center management
NetSuite CRM
7.1
Pipedrive
1.1
Help desk management
NetSuite CRM
7.6
Pipedrive
3.1

Marketing Automation

NetSuite CRM
7.8
Pipedrive
8.7
Lead management
NetSuite CRM
8.0
Pipedrive
8.7
Email marketing
NetSuite CRM
7.6
Pipedrive
8.7

CRM Project Management

NetSuite CRM
8.4
Pipedrive
6.7
Task management
NetSuite CRM
7.1
Pipedrive
8.3
Billing and invoicing management
NetSuite CRM
8.6
Pipedrive
4.1
Reporting
NetSuite CRM
9.4
Pipedrive
7.6

CRM Reporting & Analytics

NetSuite CRM
7.9
Pipedrive
5.1
Forecasting
NetSuite CRM
8.3
Pipedrive
5.1
Pipeline visualization
NetSuite CRM
7.0
Pipedrive
8.6
Customizable reports
NetSuite CRM
8.3
Pipedrive
1.7

Customization

NetSuite CRM
8.2
Pipedrive
6.0
Custom fields
NetSuite CRM
8.7
Pipedrive
7.9
Custom objects
NetSuite CRM
8.7
Pipedrive
7.6
Scripting environment
NetSuite CRM
8.1
Pipedrive
1.0
API for custom integration
NetSuite CRM
7.4
Pipedrive
7.5

Security

NetSuite CRM
8.2
Pipedrive
7.4
Single sign-on capability
NetSuite CRM
7.5
Pipedrive
6.1
Role-based user permissions
NetSuite CRM
8.8
Pipedrive
8.6

Social CRM

NetSuite CRM
7.0
Pipedrive
1.1
Social data
NetSuite CRM
6.6
Pipedrive
1.1
Social engagement
NetSuite CRM
7.4
Pipedrive
1.1

Integrations with 3rd-party Software

NetSuite CRM
7.4
Pipedrive
3.6
Marketing automation
NetSuite CRM
7.4
Pipedrive
3.6
Compensation management
NetSuite CRM
7.4
Pipedrive
3.5

Platform

NetSuite CRM
6.3
Pipedrive
8.2
Mobile access
NetSuite CRM
6.3
Pipedrive
8.2

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Pipedrive

  • Onboarding - Pipedrive makes it very simple to onboard your organization with very simple tasks.
  • Workflow Automation - for the price, Pipedrive's workflow automation tasks are very robust. It amazed me how many different tasks, from emails to creating activities, it is fantastic how much time a well designed system can save your organization.
  • Tracking deal stages is very simple and what is nice is now actionable which certainly keeps you on your toes to close the net deal.
Anonymous | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Pipedrive

  • There is definitely a bit of a learning curve
  • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
  • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Pipedrive

Pipedrive 9.0
Based on 11 answers
As the first Pipedrive user in the company, my task was to understand the use of the platform and configure it, for me it was very easy to enroll in the platform. With the system ready, it was time to train all the users and it was very easy for them to understand it since it is as easy as using a social network.
Anonymous | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 9.3
Based on 11 answers
The team at Pipedrive has always been available nearly instantly via the in-app texting feature. We have never lingered, awaiting their response for anything we asked them and they always work hard to fix whatever issue we may encounter. This makes a huge difference in our decision to stick with Pipedrive in the long run.
Anonymous | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Pipedrive

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive works significantly better than monday. We trialed monday for a short period of time, but made a quick switch to Pipedrive upon recommendation by a competing vendor. I do not recall the specific reasons why we were so certain that the switch made sense, but it was readily apparent. I don't recall monday having the ability to integrate with our Google products as easily as Pipedrive. In addition, I do not recall monday having the same file repository capabilities. I do not remember exactly how much monday cost, but I believe the price point was close to that of Pipedrive. Finally, Pipedrive has the ability to create project entities, which can be connected to "people" entities (typically, the individual internal/external players involved with the project).
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Pipedrive

  • Overall Pipedrive has had a great impact on our ability to manage sales opportunities across multiple Pipelines and deal types. The ability to instantly see the status of every deal working is huge, especially when combined with a smart set up of the Deal Rotting function, and the fact the by default Pipedrive prompts you to always add a next action when completing an activity on a deal. It really teaches you to stay on top of deals.
  • Aside from being able to manage more deals on an individual level, Pipedrive's Sale Management of Deals allows sales managers to more effectively manage and empower their sales reps. This is key to being able to scale an early stage start-up or growth stage company. Every opportunity counts. And Pipedrive makes sure you have the ability to work them.
  • Pipedrive is straightforward and intuitive to use. It's simplicity hides a sophistication and elegance in the whole design and deployment of the tool. The team at Pipedrive obviously is experienced in managing sales and the processes essential to closing business. You won't have a huge learning curve for almost everyone you bring onto the platform.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Screenshots

NetSuite CRM

Pipedrive

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9 per month

Pipedrive Editions & Modules

Edition
Essential$15.001
Advanced$29.001
Professional$59.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
Pipedrive
9.2

Likelihood to Renew

NetSuite CRM
6.5
Pipedrive
8.2

Usability

NetSuite CRM
7.5
Pipedrive
9.0

Reliability and Availability

NetSuite CRM
Pipedrive
8.2

Support Rating

NetSuite CRM
7.8
Pipedrive
9.3

Online Training

NetSuite CRM
6.7
Pipedrive

Implementation Rating

NetSuite CRM
5.9
Pipedrive
8.2

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