NetSuite CRM vs Pipedrive

• It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
• Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
• NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.

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• Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
• Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
• Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
• Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
• Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.

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• NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
• NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
• If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.

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• Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
• I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
• I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.

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• Support can see what services is doing and vice versa. Finance can see both too.
• Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
• We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention

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• Keeping everything organized has been a huge plus
• By having organized records, different sales reps can take over opportunities easily
• As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time

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