What users are saying about
125 Ratings
125 Ratings
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Score 7.4 out of 100
8 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Practice Ignition

It can be used to invoice for anyone, so I will always recommend it.
Veronica M Duckett | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Practice Ignition
Customer data management / contact management
NetSuite CRM
8.7
Practice Ignition
Workflow management
NetSuite CRM
8.3
Practice Ignition
Territory management
NetSuite CRM
7.5
Practice Ignition
Opportunity management
NetSuite CRM
6.7
Practice Ignition
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
Practice Ignition
Contract management
NetSuite CRM
6.7
Practice Ignition
Quote & order management
NetSuite CRM
8.5
Practice Ignition
Interaction tracking
NetSuite CRM
8.0
Practice Ignition
Channel / partner relationship management
NetSuite CRM
7.8
Practice Ignition

Customer Service & Support

NetSuite CRM
7.6
Practice Ignition
Case management
NetSuite CRM
8.1
Practice Ignition
Call center management
NetSuite CRM
7.1
Practice Ignition
Help desk management
NetSuite CRM
7.6
Practice Ignition

Marketing Automation

NetSuite CRM
7.8
Practice Ignition
Lead management
NetSuite CRM
8.0
Practice Ignition
Email marketing
NetSuite CRM
7.6
Practice Ignition

CRM Project Management

NetSuite CRM
8.4
Practice Ignition
Task management
NetSuite CRM
7.1
Practice Ignition
Billing and invoicing management
NetSuite CRM
8.6
Practice Ignition
Reporting
NetSuite CRM
9.4
Practice Ignition

CRM Reporting & Analytics

NetSuite CRM
7.9
Practice Ignition
Forecasting
NetSuite CRM
8.3
Practice Ignition
Pipeline visualization
NetSuite CRM
7.0
Practice Ignition
Customizable reports
NetSuite CRM
8.3
Practice Ignition

Customization

NetSuite CRM
8.2
Practice Ignition
Custom fields
NetSuite CRM
8.7
Practice Ignition
Custom objects
NetSuite CRM
8.7
Practice Ignition
Scripting environment
NetSuite CRM
8.1
Practice Ignition
API for custom integration
NetSuite CRM
7.4
Practice Ignition

Security

NetSuite CRM
8.2
Practice Ignition
Single sign-on capability
NetSuite CRM
7.5
Practice Ignition
Role-based user permissions
NetSuite CRM
8.8
Practice Ignition

Social CRM

NetSuite CRM
7.0
Practice Ignition
Social data
NetSuite CRM
6.6
Practice Ignition
Social engagement
NetSuite CRM
7.4
Practice Ignition

Integrations with 3rd-party Software

NetSuite CRM
7.4
Practice Ignition
Marketing automation
NetSuite CRM
7.4
Practice Ignition
Compensation management
NetSuite CRM
7.4
Practice Ignition

Platform

NetSuite CRM
6.3
Practice Ignition
Mobile access
NetSuite CRM
6.3
Practice Ignition

Proposal Creation & Organization

NetSuite CRM
Practice Ignition
9.0
Proposal branding
NetSuite CRM
Practice Ignition
8.5
Proposal templates
NetSuite CRM
Practice Ignition
8.5
Proposal content library updates
NetSuite CRM
Practice Ignition
9.5
Searchable proposal database
NetSuite CRM
Practice Ignition
9.5

Proposal Collaboration & Workflow

NetSuite CRM
Practice Ignition
8.5
Proposal collaboration & approval
NetSuite CRM
Practice Ignition
9.0
User permissions/proposal editing controls
NetSuite CRM
Practice Ignition
7.5
Sales proposal workflow
NetSuite CRM
Practice Ignition
10.0
Proposal automation user interface
NetSuite CRM
Practice Ignition
7.5

Proposal Delivery

NetSuite CRM
Practice Ignition
7.3
Proposal distribution
NetSuite CRM
Practice Ignition
10.0
Interactive proposals
NetSuite CRM
Practice Ignition
4.0
Proposal content tracking
NetSuite CRM
Practice Ignition
8.0

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Practice Ignition

  • Proposal process. PI makes it easy to create and send proposals to new and existing clients, collect their payment info, and get signature on the engagement letter.
  • Easily identify engagements that will be expiring, so we can begin to assemble a renewal.
  • Communication to and from the client during the proposal process, which keeps everything associated with the proposal together in one place.
Christopher Dulin | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Practice Ignition

  • I would love to see it really support other industries better, like Marketing. There are workarounds for invoicing and set up, but it could be easier.
  • I would love the option to be able to send the client a single proposal with different options and allow them to select which one they want to move forward with. Right now we have to send a proposal for each option.
  • I would love for there to be user permissions where certain users can log in to see the proposals they are associated with without seeing everything.
Veronica M Duckett | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Practice Ignition

No score
No answers yet
No answers on this topic

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Practice Ignition

No score
No answers yet
No answers on this topic

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Practice Ignition

No score
No answers yet
No answers on this topic

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Practice Ignition

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Practice Ignition

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Practice Ignition

You aren't able to customize the design of the proposal, but it surpases everything we have ever tried. It's easy to use and quick to learn.
Veronica M Duckett | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Practice Ignition

  • We have reduced our A/R by 60% and expect to completely eliminate A/R by the end of this year.
Christopher Dulin | TrustRadius Reviewer

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

Practice Ignition

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$75 per month

Practice Ignition Editions & Modules

Edition
Starter$75.001
Professional$149.991
Scale$375.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
Practice Ignition
10.0

Likelihood to Renew

NetSuite CRM
6.5
Practice Ignition

Usability

NetSuite CRM
7.5
Practice Ignition

Support Rating

NetSuite CRM
7.8
Practice Ignition

Online Training

NetSuite CRM
6.7
Practice Ignition

Implementation Rating

NetSuite CRM
5.9
Practice Ignition

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