What users are saying about
72 Ratings
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Top Rated
186 Ratings
72 Ratings
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Score 7.1 out of 100

Prophix

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Top Rated
186 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills | TrustRadius Reviewer

Prophix

Any company that has multiple entities and/or stores would see an immediate benefit, as Prophix has the ability to slice and dice the financial and non-financial data on any dimension (whether it's company code, store code, etc.) Multiple entity reporting is extremely easy, and also very flexible. Our organization has 140 stores in 1 entity, and 3 other entities that don't have stores. With Prophix we are able to generate reporting that gives us both consolidated and consolidating financials with 1 click.
Paul Ryan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM+
7.6
Prophix
Customer data management / contact management
NetSuite CRM+
8.0
Prophix
Workflow management
NetSuite CRM+
6.8
Prophix
Territory management
NetSuite CRM+
6.1
Prophix
Opportunity management
NetSuite CRM+
7.7
Prophix
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM+
7.8
Prophix
Contract management
NetSuite CRM+
7.3
Prophix
Quote & order management
NetSuite CRM+
9.0
Prophix
Interaction tracking
NetSuite CRM+
7.1
Prophix
Channel / partner relationship management
NetSuite CRM+
9.0
Prophix

Customer Service & Support

NetSuite CRM+
6.4
Prophix
Case management
NetSuite CRM+
6.2
Prophix
Call center management
NetSuite CRM+
5.3
Prophix
Help desk management
NetSuite CRM+
7.7
Prophix

Marketing Automation

NetSuite CRM+
6.9
Prophix
Lead management
NetSuite CRM+
8.7
Prophix
Email marketing
NetSuite CRM+
5.1
Prophix

CRM Project Management

NetSuite CRM+
8.1
Prophix
Task management
NetSuite CRM+
7.3
Prophix
Billing and invoicing management
NetSuite CRM+
8.2
Prophix
Reporting
NetSuite CRM+
8.8
Prophix

CRM Reporting & Analytics

NetSuite CRM+
6.8
Prophix
Forecasting
NetSuite CRM+
6.8
Prophix
Pipeline visualization
NetSuite CRM+
7.0
Prophix
Customizable reports
NetSuite CRM+
6.5
Prophix

Customization

NetSuite CRM+
7.1
Prophix
Custom fields
NetSuite CRM+
7.2
Prophix
Custom objects
NetSuite CRM+
8.0
Prophix
Scripting environment
NetSuite CRM+
6.0
Prophix
API for custom integration
NetSuite CRM+
7.1
Prophix

Security

NetSuite CRM+
8.9
Prophix
Single sign-on capability
NetSuite CRM+
8.7
Prophix
Role-based user permissions
NetSuite CRM+
9.1
Prophix

Social CRM

NetSuite CRM+
5.5
Prophix
Social data
NetSuite CRM+
5.0
Prophix
Social engagement
NetSuite CRM+
6.0
Prophix

Integrations with 3rd-party Software

NetSuite CRM+
7.0
Prophix
Marketing automation
NetSuite CRM+
7.1
Prophix
Compensation management
NetSuite CRM+
6.9
Prophix

Platform

NetSuite CRM+
6.6
Prophix
Mobile access
NetSuite CRM+
6.6
Prophix

Ad-hoc Reporting

NetSuite CRM+
Prophix
7.7
Drill-down analysis
NetSuite CRM+
Prophix
8.2
Formatting capabilities
NetSuite CRM+
Prophix
6.7
Report sharing and collaboration
NetSuite CRM+
Prophix
8.2

Report Output and Scheduling

NetSuite CRM+
Prophix
7.5
Publish to PDF
NetSuite CRM+
Prophix
7.8
Report Versioning
NetSuite CRM+
Prophix
7.3
Report Delivery Scheduling
NetSuite CRM+
Prophix
7.5

Data Discovery and Visualization

NetSuite CRM+
Prophix
8.0
Predictive Analytics
NetSuite CRM+
Prophix
8.0

Access Control and Security

NetSuite CRM+
Prophix
8.6
Multi-User Support (named login)
NetSuite CRM+
Prophix
8.8
Role-Based Security Model
NetSuite CRM+
Prophix
8.4
Multiple Access Permission Levels (Create, Read, Delete)
NetSuite CRM+
Prophix
8.6

Mobile Capabilities

NetSuite CRM+
Prophix
8.0
Responsive Design for Web Access
NetSuite CRM+
Prophix
8.0

Budgeting, Planning, and Forecasting

NetSuite CRM+
Prophix
8.6
Long-term financial planning
NetSuite CRM+
Prophix
8.4
Financial budgeting
NetSuite CRM+
Prophix
8.8
Forecasting
NetSuite CRM+
Prophix
8.3
Scenario modeling
NetSuite CRM+
Prophix
8.2
Management reporting
NetSuite CRM+
Prophix
9.4

Consolidation and Close

NetSuite CRM+
Prophix
7.5
Financial data consolidation
NetSuite CRM+
Prophix
8.2
Journal entries and reports
NetSuite CRM+
Prophix
7.4
Multi-currency management
NetSuite CRM+
Prophix
7.0
Intercompany Eliminations
NetSuite CRM+
Prophix
7.0
Minority Ownership
NetSuite CRM+
Prophix
6.9
Local and consolidated reporting
NetSuite CRM+
Prophix
8.5
Detailed Audit Trails
NetSuite CRM+
Prophix
7.4

Financial Reporting and Compliance

NetSuite CRM+
Prophix
7.8
Financial Statement Reporting
NetSuite CRM+
Prophix
9.3
Management Reporting
NetSuite CRM+
Prophix
9.1
Excel-based Reporting
NetSuite CRM+
Prophix
7.9
Automated board and financial reporting
NetSuite CRM+
Prophix
8.2
XBRL support for regulatory filing
NetSuite CRM+
Prophix
4.5

Analytics

NetSuite CRM+
Prophix
7.8
Personalized dashboards
NetSuite CRM+
Prophix
9.0
Color-coded scorecards
NetSuite CRM+
Prophix
7.0
KPIs
NetSuite CRM+
Prophix
7.6
Cost and profitability analysis
NetSuite CRM+
Prophix
8.1
Key Performance Indicator setting
NetSuite CRM+
Prophix
7.5
Benchmarking with external data
NetSuite CRM+
Prophix
7.5

Integration

NetSuite CRM+
Prophix
8.8
Flat file integration
NetSuite CRM+
Prophix
9.1
Excel data integration
NetSuite CRM+
Prophix
8.0
Direct links to 3rd-party data sources
NetSuite CRM+
Prophix
9.3

Pros

NetSuite CRM+

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Prophix

  • Line item Detail is one of my favorite functions. It is such a simple, easy thing but helps a lot with staying organized.
  • Workflows are super easy to create and make the budget kickoff effortless.
  • Processes - I love being able to create a process that will flip all data from one version to the next. This is so helpful for companies like mine that do multiple forecasts per year.
Ashleigh Arand | TrustRadius Reviewer

Cons

NetSuite CRM+

  • eCommerce - Netsuite is abysmal at websites, and shopping carts. Opensource programs such as Magento, and OScommerce from 2005 are more updated and useful than anything netsuite has to offer in the ecommerce module. It is extremely buggy and slow! You no access to page layout and content other than some basic forms, or if you pay extra for the ability to create custom suitescript pages. Stay away!
  • Integration - Netsuite has the worst API integration I have ever seen from a major web software system. The documentation is horrid it takes months of research to build anything useful. It is also the slowest API I have ever seen you share your servers with other Netsuite Customers, thus all of your requests have to go into a Queue to be processed. Every other web API I have ever used as been nearly instant. Netsuite locks you down to limited accounts that you either have to pay extra or share with a user for API access, and you cannot run multiple requests at the same time! If you do not que a program that has multiple employees making requests they will all collide and fail.
  • You have to pay for Database access, we were never able to test this for usefulness as we were promised the ODBC module for all of our issues and it never happened. That being said without ODBC module you have NO database access what so ever. Due to Netsuite being a web program you have limited to no access to your own content! From an Senior IT perspective I highly recommend a software that you have full access to all of your data!
  • Netsuite is Buggy! The entire netsuite platform runs on very outdated code, especially the output being very very old HTML4 or order.... and JavaScript! I did find out after many years of using SuiteScript and my own JavaScript knowledge I was able to write a lot of work arounds and eventually found a hidden version of jQuery. You can do complex stuff however it requires A LOT of additional code and over head slowing down an already slow system. JavaScript is a great tool for making website more dynamic and fun and useful. However it is a terrible language to run an entire CRM/ERP with... Even google has problems using their advanced JavaScript for stuff like Gmail and their code is lightyears ahead of Netsuite. In addition to SuiteScript being difficult to use, you are also Locked into only using it for certain areas such as the Edit screen of Transactions. If you want to do anything custom outside of the Edit screen, say the order views or list views, you have to do some major work arounds and "code hacking".
  • The reporting system, though robust, is extremely confusing! It takes hours to build simple reports! I am able to open up a raw SQL database and build reports faster than I can on a supposedly "user friendly" report building GUI. Also if you want to do pivot and cross reporting you will have to pay to upgrade to a better reporting module....
  • Terrible Integration! Due to Netsuite being a Browser based program its ability to integrate with any program or devices outside of netsuite is horribly limited and always requires custom SuiteTalk programing code, or a 3rd party vendor program that "hack integrates" by screen scraping or simulation a browser to function. A great example of this is OzLink which does it best to provide Shipping integration with FedEx Manager and Scanning guns, but is extremely buggy due to Netsuite's poor ability to integrate with anything well.
  • *****An unexpected error has occurred***** - this is the most common error you will see in netsuite... For everything and anything.
  • Support is terrible we had the very expensive gold support for 3+ years. They are great and answering simple questions that any seasoned Netsuite Administrator could solve. But when something is broken say Google Checkout, your problem gets filed as a future upgrade and then either ignored or told years later that they are dropping that feature. In all of the years with Netsuite they have never fixed any broken feature for us.
  • Data Transfer. Getting data into netsuite is easy, for a price... Get data out of netsuite is near impossible, I Highly recommend you keep external backups of all your data incase you ever need it for any other systems.
  • Transactions cannot be locked or assigned to employees. Users can easily open the same orders other are working on.
  • Kits are horrible!!! If you do anything with kits you are at a major risk with netsuite as they over complicate everything. If you change a kit that is being processed it will break every transaction attached to it until it is updated. There is a mass update for this but it doesn't work consistently.
  • No per item shipping. Simply put if you want to discounts on a single item for shipping or give free shipping on certain items for only certain shipping methods its not possible.
  • Promotional Codes (Coupons) and Discounts are convoluted and require you to set them up in two separate locations if you want decent reporting. Also the promotional codes are not flexible when trying to target certain products or groups of products, or provide individually free shipping.
  • The system is very slow. Even on a commercial fiber connection Netsuite runs very slow, where as our previous stand alone system was nearly instant with processing orders. You will often be waiting for browser loading on anything and everything, especially during peak operating hours.
  • All external devices are difficult if not impossible to integrate such as POS and Product Scanners.
  • Their email system is prone to being blocked as spam.
  • You will run out of storage space and have to upgrade if you do a lot processing and customer volume.
  • Trying to get simple reports such as "how many Sales Order were shipping by who" has even taken me a Senior Developer days to figure out, even to the point where I would rather use my own Netsuite API that I build to pull the data out and build the report myself.
  • In order to get Netsuite to function the way you would like it will take years of customization, and sometime I wonder if the same efforts applied to something like free SugarCRM would have the same results but for a near fraction of the cost.
Anonymous | TrustRadius Reviewer

Prophix

  • In the future, it would nice to be able to preview an adhoc query result before committing to it. Sometimes waiting for the query results to finish rendering is a pain, especially if you realize that you need to change the view once you finally see it. This only applies to very large adhoc results however. 90% of the time, the wait time is very short.
Sharon Hess | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM+

NetSuite CRM+ 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Prophix

Prophix 10.0
Based on 16 answers
The system works well for us, and meets all of our needs. All of our future plans can and will be achieved within Prophix, so there is no need to pursue another product. Prophix has continuously proven to improve their product over the years, which provides an even higher level of confidence in this tool, and future developments
Tim McCarthy | TrustRadius Reviewer

Usability

NetSuite CRM+

NetSuite CRM+ 8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster | TrustRadius Reviewer

Prophix

Prophix 8.4
Based on 23 answers
Prophix is necessarily complex because it is a very flexible tool that can be used to solve just about any data analysis or reporting need. There is always a disconnect between the initial presentation of a software product and actual implementation and use. Be sure to allocate the necessary investment in time and money for consulting help and user training.
William Van Hulzen | TrustRadius Reviewer

Reliability and Availability

NetSuite CRM+

No score
No answers yet
No answers on this topic

Prophix

Prophix 8.9
Based on 12 answers
We have Prophix on premise so the only time we have issues with availability it was due to an internal issue and that has only happened once. So very few and far between
Tom Samuelson | TrustRadius Reviewer

Performance

NetSuite CRM+

No score
No answers yet
No answers on this topic

Prophix

Prophix 7.2
Based on 12 answers
During high peak times revenue and budget forecastings, (50 users in the system) Prophix does struggle during the time. I am usually asking IT once a quarter during the peak times to restart the server because its on overload. I have tried to train my users to use the system at different times, but when everyone waits to the last minute to perform their task Prophix can't keep up.
Angela Barta | TrustRadius Reviewer

Support Rating

NetSuite CRM+

NetSuite CRM+ 5.3
Based on 4 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Prophix

Prophix 8.8
Based on 116 answers
Support has been great. We pay for the Continuous Success Package, and it's great to have that level of support, and not worry about going over budget to receive support. Support has always been able to fix my issue or provide the needed guidance. The one thing I wish they would improve, or I would learn how to do, is to be able to get faster response times on support. Generally, I have to schedule something 3-5 days out. That's not always ideal.
Stephen Kirschenmann | TrustRadius Reviewer

In-Person Training

NetSuite CRM+

No score
No answers yet
No answers on this topic

Prophix

Prophix 8.7
Based on 3 answers
During the implementation process we covered a lot of material in a short period of time. Our trainer was available via phone or e-mail for several weeks after our initial training for any questions that we had. After about 3 months on the system we brought our trainer in for additional training and model development.
Tom Samuelson | TrustRadius Reviewer

Online Training

NetSuite CRM+

NetSuite CRM+ 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Prophix

Prophix 9.0
Based on 4 answers
They have pretty good help screens within Prophix. I have sued them a lot because the Customer Success Program is so easy to use
Tom Samuelson | TrustRadius Reviewer

Implementation Rating

NetSuite CRM+

NetSuite CRM+ 5.9
Based on 9 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke | TrustRadius Reviewer

Prophix

Prophix 7.9
Based on 11 answers
Prophix Consulting should bring, in house, chargeable expertise in Oracle EBS table access for Drill Across and provide reasonable limits on dimension member combinations so there are no unreasonable expectations about the application of multi dimensional cubes to detail, such as revenue by product and customer.
Carl Evans | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM+

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Prophix

Compared to Host Analytics and Adaptive, Prophix provides more value for the dollar, especially when we deploy multiple models. Solution set is also comparably built out, so we are not missing any critical functionality. Self-maintenance by finance is also comparable to Host and Adaptive, and much easier compared to SAP and Oracle solutions. (Much more expense both for consulting and license when compared to those last two.)I still think Prophix has a compelling value story. Because the underlying technology is Microsoft, I am not worried that the Prophix functionality/technology will ever lag too far behind anything other larger companies offer, and will certainly stay with any proprietary solutions.
Andreas Loeffler | TrustRadius Reviewer

Scalability

NetSuite CRM+

No score
No answers yet
No answers on this topic

Prophix

Prophix 7.6
Based on 9 answers
We are a medium sized company, but the structure of Prophix would seemingly adapt to whatever sized organization you have. It also can be applied in any area of an enterprise that needs performance management, whether it involves financial data or not. The potential for application within the enterprise is really only limited by you imagination.
Kevin Warnick | TrustRadius Reviewer

Return on Investment

NetSuite CRM+

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Prophix

  • Cost. In comparing this to Adaptive, Oracle, Host Analytics - this product really stands out from a cost standpoint in being much cheaper and the value (based on features and knowledge transfer from the consultant) pays out over time.
  • Employee productivity. The software definitely solved load time issues and made our reporting process much smoother. We have more time for analytics and spending a lot less time on data validation.
Brandon Russell | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite CRM+

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Prophix

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

NetSuite CRM+
7.6
Prophix
9.4

Likelihood to Renew

NetSuite CRM+
6.5
Prophix
10.0

Usability

NetSuite CRM+
8.0
Prophix
8.4

Reliability and Availability

NetSuite CRM+
Prophix
8.9

Performance

NetSuite CRM+
Prophix
7.2

Support Rating

NetSuite CRM+
5.3
Prophix
8.8

In-Person Training

NetSuite CRM+
Prophix
8.7

Online Training

NetSuite CRM+
6.7
Prophix
9.0

Implementation Rating

NetSuite CRM+
5.9
Prophix
7.9

Scalability

NetSuite CRM+
Prophix
7.6

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