What users are saying about
93 Ratings
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714 Ratings
93 Ratings
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Score 7.6 out of 100

QlikView

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714 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite CRM is intuitive and fits well in a scenario where a company aims to grow their relationship with their clients besides automating their market and sales force automation. It will offer insights and content that will enable your teams attend to all the needs of your clients and grow the customer base. It's available in quote plans and this improves its affordability.
Francis Cook | TrustRadius Reviewer

QlikView

QlikView is an older application that I feel was developed before the major appetite for data really started. It has been superseded by Qlik Sense and I feel in this modern age the dashboard features of Qlik Sense are better than QlikView. However for detailed dashboards with very complicated reporting requirements, QlikView handles this better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
8.1
QlikView
Customer data management / contact management
NetSuite CRM
8.8
QlikView
Workflow management
NetSuite CRM
7.9
QlikView
Territory management
NetSuite CRM
8.3
QlikView
Opportunity management
NetSuite CRM
8.6
QlikView
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.5
QlikView
Contract management
NetSuite CRM
7.6
QlikView
Quote & order management
NetSuite CRM
8.4
QlikView
Interaction tracking
NetSuite CRM
9.0
QlikView
Channel / partner relationship management
NetSuite CRM
7.7
QlikView

Customer Service & Support

NetSuite CRM
7.4
QlikView
Case management
NetSuite CRM
7.6
QlikView
Call center management
NetSuite CRM
7.0
QlikView
Help desk management
NetSuite CRM
7.7
QlikView

Marketing Automation

NetSuite CRM
9.0
QlikView
Lead management
NetSuite CRM
8.6
QlikView
Email marketing
NetSuite CRM
9.5
QlikView

CRM Project Management

NetSuite CRM
8.1
QlikView
Task management
NetSuite CRM
7.2
QlikView
Billing and invoicing management
NetSuite CRM
8.1
QlikView
Reporting
NetSuite CRM
9.1
QlikView

CRM Reporting & Analytics

NetSuite CRM
8.0
QlikView
Forecasting
NetSuite CRM
8.0
QlikView
Pipeline visualization
NetSuite CRM
7.7
QlikView
Customizable reports
NetSuite CRM
8.3
QlikView

Customization

NetSuite CRM
7.8
QlikView
Custom fields
NetSuite CRM
8.9
QlikView
Custom objects
NetSuite CRM
9.0
QlikView
Scripting environment
NetSuite CRM
7.0
QlikView
API for custom integration
NetSuite CRM
6.5
QlikView

Security

NetSuite CRM
8.3
QlikView
Single sign-on capability
NetSuite CRM
7.9
QlikView
Role-based user permissions
NetSuite CRM
8.8
QlikView

Social CRM

NetSuite CRM
8.2
QlikView
Social data
NetSuite CRM
8.0
QlikView
Social engagement
NetSuite CRM
8.4
QlikView

Integrations with 3rd-party Software

NetSuite CRM
7.3
QlikView
Marketing automation
NetSuite CRM
7.5
QlikView
Compensation management
NetSuite CRM
7.0
QlikView

Platform

NetSuite CRM
8.9
QlikView
Mobile access
NetSuite CRM
8.9
QlikView

BI Standard Reporting

NetSuite CRM
QlikView
7.8
Pixel Perfect reports
NetSuite CRM
QlikView
7.5
Customizable dashboards
NetSuite CRM
QlikView
8.2
Report Formatting Templates
NetSuite CRM
QlikView
7.6

Ad-hoc Reporting

NetSuite CRM
QlikView
7.8
Drill-down analysis
NetSuite CRM
QlikView
8.0
Formatting capabilities
NetSuite CRM
QlikView
7.7
Integration with R or other statistical packages
NetSuite CRM
QlikView
7.4
Report sharing and collaboration
NetSuite CRM
QlikView
8.0

Report Output and Scheduling

NetSuite CRM
QlikView
7.7
Publish to Web
NetSuite CRM
QlikView
8.1
Publish to PDF
NetSuite CRM
QlikView
8.1
Report Versioning
NetSuite CRM
QlikView
7.1
Report Delivery Scheduling
NetSuite CRM
QlikView
7.7

Data Discovery and Visualization

NetSuite CRM
QlikView
7.3
Pre-built visualization formats (heatmaps, scatter plots etc.)
NetSuite CRM
QlikView
7.6
Location Analytics / Geographic Visualization
NetSuite CRM
QlikView
7.4
Predictive Analytics
NetSuite CRM
QlikView
6.8

Access Control and Security

NetSuite CRM
QlikView
8.2
Multi-User Support (named login)
NetSuite CRM
QlikView
8.3
Role-Based Security Model
NetSuite CRM
QlikView
8.2
Multiple Access Permission Levels (Create, Read, Delete)
NetSuite CRM
QlikView
8.0

Mobile Capabilities

NetSuite CRM
QlikView
7.2
Responsive Design for Web Access
NetSuite CRM
QlikView
7.4
Dedicated iOS Application
NetSuite CRM
QlikView
6.9
Dedicated Android Application
NetSuite CRM
QlikView
6.7
Dashboard / Report / Visualization Interactivity on Mobile
NetSuite CRM
QlikView
7.5

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

QlikView

  • QlikView has a simple, relational data model that's REALLY fast. Filtering and changing data is dead simple results are almost immediately available.
  • The free version of Qlikview is almost completely featured, so you roll a pro-level product out to an entire department for really cheap.
  • QlikView is really flexible--if you can imagine it, you can build it.
Jake Tolbert | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

QlikView

  • We found that QlikView can be a bit slow in supporting some forms of encryption. It is web-based and we needed to upgrade all of our server to not support the older SSL and TLS 1 protocols, only support TLS 1.2 and TLS 1.3. However, QlikView could not run with TLS 1.2 and TLS 1.3. We had to wait over six months to get a version that would handle the newer TLS versions.
  • There are so many options with QlikView that you can get lost when developing a visualization. There are still items I have not yet figured out, such as labeling a graph with the name of a selected detail item.
  • QlikView works by pulling the data it is going to use for visualization into its database. I am a security reviewer and I need to make certain that PII and PHI is not pulled by QlikView for a visualization, otherwise this could become a reportable indecent.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

QlikView

QlikView 8.8
Based on 29 answers
Ease of use, ability to load from pretty much any data source. today I created an application that loaded time sheets from excel that are not in a table format. With Qlik's "enable transformation steps" I was able to automate loads of multiple spreadsheets and multiple tabs easily. Could not do that with any other tool.
Debbie Pyykkonen, MBA | TrustRadius Reviewer

Usability

NetSuite CRM

NetSuite CRM 8.3
Based on 4 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

QlikView

QlikView 7.9
Based on 16 answers
QlikView is very easy to implement. The installation is very straight forward. QlikView has several different data connectors that can connect to different data sources very smoothly. The user interface to build the reports is very easy to understand. This helps to have a smaller learning curve. Something very helpful is that QlikView is a browser application for the end users. So, you don't need to install any applications on the user's computer.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite CRM

No score
No answers yet
No answers on this topic

QlikView

QlikView 9.8
Based on 4 answers
We have not had any downtime issues with the product nor uncovered any significant bugs
Bill Chamberlain | TrustRadius Reviewer

Performance

NetSuite CRM

No score
No answers yet
No answers on this topic

QlikView

QlikView 8.6
Based on 4 answers
It is not a SAAS product.
Anonymous | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 6.7
Based on 7 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

QlikView

QlikView 6.1
Based on 17 answers
I was not included in the discussions with the team when integrating QlikView into the company, years ago. We has a rollout team internal that handled all the coordination installation, but we continue to have our list of internal power users we are able to connect with when issues happen or questions/new features are needed.
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite CRM

No answers on this topic

QlikView

My team attended, but I cannot myself rate, but I think it was good as they've successfully launched a training program at our company themselves for users. It was 3-4 day training.
Anonymous | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

QlikView

QlikView 8.0
Based on 3 answers
Training was as expected. The demo environments tend to be more fully featured that our own environment, but the training was clear and well delivered.
Robert Goodman | TrustRadius Reviewer

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

QlikView

QlikView 7.1
Based on 14 answers
"Implementation" can mean a few things... so I'm not sure that this is the answer you want.... but here it goes:To me, implementation means: "Is the user interface intuitive and can I produce meaningful reports with ease?"On that score, I'd say YES. The amount of training required was minimal and the results were powerful.The desktop implementation is a simple, "blank" interface just waiting for your creativity. The pre-populated templates give you a reasonable start to any project -- and a good set of objects to "play around with" if you're just getting started.Finally, note that the "implementation" I used was baked into QuickBooks 2016 Enterprise -- called "Advanced Reporting"..... That integration makes it ultra useful and simple.
David Worrell | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

QlikView

The only other vendor product that I have worked with that provides a similar experience to Qlikview is Tableau. I would recommend Tableau if your use case is to build a fixed dashboard. You can share reports for free without needing to buy additional licenses. I would recommend Qlikview if your users are looking for a more interactive experience. They can create new objects to represent the data which can't be accomplished as easily in Tableau
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

QlikView

  • Generate quick reports for requirements that don't require complex calculations. ROI was fine, but Tableau software was much more intuitive for non-technical users on our team
  • When putting Qlikview reports side by side with Tableau, we ended up delivering Tableau reports since they were quicker to generate and required no technical expertise
Anthony Chou | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

QlikView

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

QlikView Editions & Modules

Edition
QlikViewCustom1
  1. Per User
Additional Pricing Details
On an perpetual license basis, based on server plus number of users. Contact vendor for pricing.

Rating Summary

Likelihood to Recommend

NetSuite CRM
8.6
QlikView
7.4

Likelihood to Renew

NetSuite CRM
6.5
QlikView
8.8

Usability

NetSuite CRM
8.3
QlikView
7.9

Reliability and Availability

NetSuite CRM
QlikView
9.8

Performance

NetSuite CRM
QlikView
8.6

Support Rating

NetSuite CRM
6.7
QlikView
6.1

Online Training

NetSuite CRM
6.7
QlikView
8.0

Implementation Rating

NetSuite CRM
5.9
QlikView
7.1

Scalability

NetSuite CRM
QlikView
8.9

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