What users are saying about
92 Ratings
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Top Rated
603 Ratings
92 Ratings
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Score 7.7 out of 100

Quickbase

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Top Rated
603 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite CRM is intuitive and fits well in a scenario where a company aims to grow their relationship with their clients besides automating their market and sales force automation. It will offer insights and content that will enable your teams attend to all the needs of your clients and grow the customer base. It's available in quote plans and this improves its affordability.
Francis Cook | TrustRadius Reviewer

Quickbase

Quickbase has made our team well known throughout the company. Our team is quick to ramp up new projects, meet all the requirements by the project manager to a specific project, and provide the necessary reporting & insight to the progress of their team more efficiently than other programs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
8.1
Quickbase
Customer data management / contact management
NetSuite CRM
8.8
Quickbase
Workflow management
NetSuite CRM
7.9
Quickbase
Territory management
NetSuite CRM
8.3
Quickbase
Opportunity management
NetSuite CRM
8.6
Quickbase
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.5
Quickbase
Contract management
NetSuite CRM
7.6
Quickbase
Quote & order management
NetSuite CRM
8.4
Quickbase
Interaction tracking
NetSuite CRM
9.0
Quickbase
Channel / partner relationship management
NetSuite CRM
7.7
Quickbase

Customer Service & Support

NetSuite CRM
7.4
Quickbase
Case management
NetSuite CRM
7.6
Quickbase
Call center management
NetSuite CRM
6.9
Quickbase
Help desk management
NetSuite CRM
7.7
Quickbase

Marketing Automation

NetSuite CRM
9.0
Quickbase
Lead management
NetSuite CRM
8.6
Quickbase
Email marketing
NetSuite CRM
9.5
Quickbase

CRM Project Management

NetSuite CRM
8.1
Quickbase
Task management
NetSuite CRM
7.2
Quickbase
Billing and invoicing management
NetSuite CRM
8.1
Quickbase
Reporting
NetSuite CRM
9.1
Quickbase

CRM Reporting & Analytics

NetSuite CRM
8.0
Quickbase
Forecasting
NetSuite CRM
8.0
Quickbase
Pipeline visualization
NetSuite CRM
7.7
Quickbase
Customizable reports
NetSuite CRM
8.3
Quickbase

Customization

NetSuite CRM
7.8
Quickbase
Custom fields
NetSuite CRM
8.9
Quickbase
Custom objects
NetSuite CRM
9.0
Quickbase
Scripting environment
NetSuite CRM
7.0
Quickbase
API for custom integration
NetSuite CRM
6.5
Quickbase

Security

NetSuite CRM
8.3
Quickbase
Single sign-on capability
NetSuite CRM
7.9
Quickbase
Role-based user permissions
NetSuite CRM
8.8
Quickbase

Social CRM

NetSuite CRM
8.2
Quickbase
Social data
NetSuite CRM
8.0
Quickbase
Social engagement
NetSuite CRM
8.4
Quickbase

Integrations with 3rd-party Software

NetSuite CRM
7.3
Quickbase
Marketing automation
NetSuite CRM
7.5
Quickbase
Compensation management
NetSuite CRM
7.0
Quickbase

Platform

NetSuite CRM
8.9
Quickbase
Mobile access
NetSuite CRM
8.9
Quickbase

Low-Code Development

NetSuite CRM
Quickbase
7.4
Visual Modeling
NetSuite CRM
Quickbase
6.8
Drag-and-drop Interfaces
NetSuite CRM
Quickbase
7.0
Platform Security
NetSuite CRM
Quickbase
8.3
Platform User Management
NetSuite CRM
Quickbase
7.3
Reusability
NetSuite CRM
Quickbase
7.6
Platform Scalability
NetSuite CRM
Quickbase
7.7

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Quickbase

  • Create reports on the fly to know what's happening in the company.
  • Build dashboards for users in different roles so they can focus on their specific tasks.
  • Mobile apps let people use Quick Base anywhere they have Internet access.
  • Automatically send notifications based on criteria.
  • Powerful form design.
Anonymous | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Quickbase

  • It would be nice to have a more interactive UI in line with the kanban report that was released. Things such as drag and drop records to update data.
  • More flexibility with purchasing options, such as any number of users and less expensive space options.
  • Being able to view multiple levels of cascading children in a single form.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Quickbase

Quickbase 1.5
Based on 40 answers
With Salesforce being such a presence in business operations, we've had to "fend off" being asked to replace our QB apps with in-house/out of the box apps from Salesforce. With the cost of Quick Base and having to justify keeping it instead of Salesforce, it's been a challenge we've been fighting.
Stephen Morrell | TrustRadius Reviewer

Usability

NetSuite CRM

NetSuite CRM 8.3
Based on 4 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Quickbase

Quickbase 8.7
Based on 31 answers
Quick Base has done everything we have asked it to do and then some. Our original goal was to have one system for CRM that encompassed both the sales process and the customer management. We have gone w-a-y beyond that with analytics, project management, system bug logging, and historical effort reporting.
Beth Hilleke | TrustRadius Reviewer

Reliability and Availability

NetSuite CRM

No score
No answers yet
No answers on this topic

Quickbase

Quickbase 8.4
Based on 23 answers
Once we did get Quick Base configured and customized it was reliably available when we needed it. We may have had one or two occasions when the product was inaccessible but those were few. The greatest challenge with its availability was its difficulty with integrating with our systems.
Richard (Ric) Hazel | TrustRadius Reviewer

Performance

NetSuite CRM

No score
No answers yet
No answers on this topic

Quickbase

Quickbase 6.4
Based on 21 answers
Some of our tables that hold over a million records are starting to perform poorly, with some summaries taking over 20 seconds to load. This may be an indication that it is best to archive old data when reaching large volumes like this.
Anonymous | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 6.7
Based on 7 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Quickbase

Quickbase 9.8
Based on 55 answers
The help and documentation are top notch and available 24/7. The community also provides an additional layer of assistance and creativity in problem solving. For bugs and support the QuickBase team themselves are second to none. Immediate response with a case number and personalized support. They do not quit until they've solved your issue - even if your issue is that you're confused about how something works and misinterpreted or couldn't find the documentation. They'll helpfully and knowledgeably walk you through any problem from the syntax of a difficult formula to enterprise level governance and data management issues.
Alex Molochko | TrustRadius Reviewer

In-Person Training

NetSuite CRM

No score
No answers yet
No answers on this topic

Quickbase

Quickbase 9.1
Based on 2 answers
It is very easy to get training from their University portal and still if we don't know their, then we can ask their support too.
Krunal Thakkar | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Quickbase

Quickbase 9.1
Based on 3 answers
Quick Base already is having a separate portal of providing training to customers and it is very easy to use and updates as per the new features added in to the application
Krunal Thakkar | TrustRadius Reviewer

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Quickbase

Quickbase 8.5
Based on 37 answers
I was not directly involved with the initial account implementation, only a bystander. For the app I directly implemented for my department only, I wish I had know to create an app diagram first. I don't remember if that was suggested. I think that would be a great help tip tool when a new app is created, to have a page with a check list of what is needed or how to get started. If you are a regular app builder, then you can bypass it or have the ability to turn it off in the app settings.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Quickbase

While Salesforce has a much larger market share, I prefer Quick Base when it comes to custom app development. Even with Lighting, many of Salesforce's back-end tools needed to customize forms and processes are not actually low-code and require a pretty good understanding of Ajax and other coding languages. Salesforce is also more expensive per user than Quick Base for comparable plan levels.Where Salesforce shines over Quick Base is that you can start with an "out of the box" solution like their Salescloud CRM that will work on day 1 and then tweak from there.
Brad Eisenberg | TrustRadius Reviewer

Scalability

NetSuite CRM

No score
No answers yet
No answers on this topic

Quickbase

Quickbase 7.1
Based on 12 answers
It has evolved really well with our company, but there is a hard limit to the table size that has begun to affect us and not let us grow. The table size limit is set at 500 MB and we have had to jump through quite a few hoops to be able to get by.
Jesus Mata | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Quickbase

  • Improved Customer Satisfaction by reducing time to market that too with a product with a great user experience.
  • Huge Cost Saving by FTEs reduction and Improved productivity
  • Added efficiencies
  • The client asking for QuickBase but having a huge user base, due to licensing cost we have to offer another alternative solution.
Amit Chawla | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

Quickbase

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Quickbase Editions & Modules

Edition
Premier$6001
PlatformContact sales team
EnterpriseContact sales team
  1. per month/billed monthly
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
8.6
Quickbase
8.1

Likelihood to Renew

NetSuite CRM
6.5
Quickbase
1.5

Usability

NetSuite CRM
8.3
Quickbase
8.7

Reliability and Availability

NetSuite CRM
Quickbase
8.4

Performance

NetSuite CRM
Quickbase
6.4

Support Rating

NetSuite CRM
6.7
Quickbase
9.8

In-Person Training

NetSuite CRM
Quickbase
9.1

Online Training

NetSuite CRM
6.7
Quickbase
9.1

Implementation Rating

NetSuite CRM
5.9
Quickbase
8.5

Scalability

NetSuite CRM
Quickbase
7.1

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