What users are saying about
126 Ratings
18 Ratings
126 Ratings
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Score 7.4 out of 100
18 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Qwilr

It is great for presentations to customers and keeping them engaged in your presentation. Although it is great for creating a highly customizable presentation, some users may want even more control over font, font size and font color. Some of my colleagues have expressed some dissatisfaction with the formatting as well as saving any formatting changes that have made.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Qwilr
Customer data management / contact management
NetSuite CRM
8.7
Qwilr
Workflow management
NetSuite CRM
8.3
Qwilr
Territory management
NetSuite CRM
7.5
Qwilr
Opportunity management
NetSuite CRM
6.7
Qwilr
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
Qwilr
Contract management
NetSuite CRM
6.7
Qwilr
Quote & order management
NetSuite CRM
8.5
Qwilr
Interaction tracking
NetSuite CRM
8.0
Qwilr
Channel / partner relationship management
NetSuite CRM
7.8
Qwilr

Customer Service & Support

NetSuite CRM
7.6
Qwilr
Case management
NetSuite CRM
8.1
Qwilr
Call center management
NetSuite CRM
7.1
Qwilr
Help desk management
NetSuite CRM
7.6
Qwilr

Marketing Automation

NetSuite CRM
7.8
Qwilr
Lead management
NetSuite CRM
8.0
Qwilr
Email marketing
NetSuite CRM
7.6
Qwilr

CRM Project Management

NetSuite CRM
8.4
Qwilr
Task management
NetSuite CRM
7.1
Qwilr
Billing and invoicing management
NetSuite CRM
8.6
Qwilr
Reporting
NetSuite CRM
9.4
Qwilr

CRM Reporting & Analytics

NetSuite CRM
7.9
Qwilr
Forecasting
NetSuite CRM
8.3
Qwilr
Pipeline visualization
NetSuite CRM
7.0
Qwilr
Customizable reports
NetSuite CRM
8.3
Qwilr

Customization

NetSuite CRM
8.2
Qwilr
Custom fields
NetSuite CRM
8.7
Qwilr
Custom objects
NetSuite CRM
8.7
Qwilr
Scripting environment
NetSuite CRM
8.1
Qwilr
API for custom integration
NetSuite CRM
7.4
Qwilr

Security

NetSuite CRM
8.2
Qwilr
Single sign-on capability
NetSuite CRM
7.5
Qwilr
Role-based user permissions
NetSuite CRM
8.8
Qwilr

Social CRM

NetSuite CRM
7.0
Qwilr
Social data
NetSuite CRM
6.6
Qwilr
Social engagement
NetSuite CRM
7.4
Qwilr

Integrations with 3rd-party Software

NetSuite CRM
7.4
Qwilr
Marketing automation
NetSuite CRM
7.4
Qwilr
Compensation management
NetSuite CRM
7.4
Qwilr

Platform

NetSuite CRM
6.3
Qwilr
Mobile access
NetSuite CRM
6.3
Qwilr

Proposal Creation & Organization

NetSuite CRM
Qwilr
8.4
Proposal branding
NetSuite CRM
Qwilr
8.9
Proposal templates
NetSuite CRM
Qwilr
8.6
Proposal content library updates
NetSuite CRM
Qwilr
8.6
Guided proposal creation
NetSuite CRM
Qwilr
7.8
Searchable proposal database
NetSuite CRM
Qwilr
8.3

Proposal Collaboration & Workflow

NetSuite CRM
Qwilr
8.3
RFP management & response
NetSuite CRM
Qwilr
8.3
Proposal collaboration & approval
NetSuite CRM
Qwilr
8.2
User permissions/proposal editing controls
NetSuite CRM
Qwilr
8.1
Sales proposal workflow
NetSuite CRM
Qwilr
8.9
Proposal automation user interface
NetSuite CRM
Qwilr
8.1

Proposal Delivery

NetSuite CRM
Qwilr
9.6
Proposal distribution
NetSuite CRM
Qwilr
9.5
Interactive proposals
NetSuite CRM
Qwilr
9.6
Proposal content tracking
NetSuite CRM
Qwilr
9.6

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Qwilr

  • It has different and useful templates that can help you start creating amazing presentations
  • It is really intuitive to use
  • It can incorporate files from other companies like: Drive and YouTube in a really organic way.
Anonymous | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Qwilr

  • Quick support
  • Wish it was easier to turn the links on and off.
  • Some of their custom block styles could be easier to edit.
Blake Whitney | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Qwilr

Qwilr 9.1
Based on 1 answer
Great product with great service.
Jeff Nailen | TrustRadius Reviewer

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Qwilr

Qwilr 9.0
Based on 4 answers
At the beginning, there is a slight learning curve, but once you get the way out of it, it becomes easy to use.
Mario Pires | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Qwilr

Qwilr 9.4
Based on 6 answers
Onboarding was very organized and simple. Our account manager made it easy for our team to learn the tool by organizing several group training sessions.
Anonymous | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Qwilr

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Qwilr

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Qwilr

Qwilr was a really quick and easy setup, which I think is great for smaller teams that have simple sales processes and cycles. Once more complication is it will fall short in providing the level of control and detail that is needed for a larger sales team. The end product is very elegant but comes down to the needs of the organization.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Qwilr

  • Increased efficiency when using Qwilr's library content to create proposals.
  • Can save existing building blocks to use toward future proposals.
  • Can keep track of analytics on who is viewing the documents sent.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

Qwilr

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$39 per month

Qwilr Editions & Modules

Edition
Business$391
Enterprise$5902
  1. per month per user
  2. per month 10 users
Additional Pricing Details
Qwilr is a freemium product. Users upgrade to the Business or Enterprise plans for access to premium features, like advanced analytics, security and branding controls, get sales material accepted, e-signed and collect payments via Stripe.

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
Qwilr
8.8

Likelihood to Renew

NetSuite CRM
6.5
Qwilr
9.1

Usability

NetSuite CRM
7.5
Qwilr
9.0

Support Rating

NetSuite CRM
7.8
Qwilr
9.4

Online Training

NetSuite CRM
6.7
Qwilr

Implementation Rating

NetSuite CRM
5.9
Qwilr

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