What users are saying about
125 Ratings
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Score 7.4 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Sansan Scan to Salesforce

Sansan Scan to Salesforce is well suited for scanning multiple business cards into Salesforce.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Sansan Scan to Salesforce
Customer data management / contact management
NetSuite CRM
8.7
Sansan Scan to Salesforce
Workflow management
NetSuite CRM
8.3
Sansan Scan to Salesforce
Territory management
NetSuite CRM
7.5
Sansan Scan to Salesforce
Opportunity management
NetSuite CRM
6.7
Sansan Scan to Salesforce
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
Sansan Scan to Salesforce
Contract management
NetSuite CRM
6.7
Sansan Scan to Salesforce
Quote & order management
NetSuite CRM
8.5
Sansan Scan to Salesforce
Interaction tracking
NetSuite CRM
8.0
Sansan Scan to Salesforce
Channel / partner relationship management
NetSuite CRM
7.8
Sansan Scan to Salesforce

Customer Service & Support

NetSuite CRM
7.6
Sansan Scan to Salesforce
Case management
NetSuite CRM
8.1
Sansan Scan to Salesforce
Call center management
NetSuite CRM
7.1
Sansan Scan to Salesforce
Help desk management
NetSuite CRM
7.6
Sansan Scan to Salesforce

Marketing Automation

NetSuite CRM
7.8
Sansan Scan to Salesforce
Lead management
NetSuite CRM
8.0
Sansan Scan to Salesforce
Email marketing
NetSuite CRM
7.6
Sansan Scan to Salesforce

CRM Project Management

NetSuite CRM
8.4
Sansan Scan to Salesforce
Task management
NetSuite CRM
7.1
Sansan Scan to Salesforce
Billing and invoicing management
NetSuite CRM
8.6
Sansan Scan to Salesforce
Reporting
NetSuite CRM
9.4
Sansan Scan to Salesforce

CRM Reporting & Analytics

NetSuite CRM
7.9
Sansan Scan to Salesforce
Forecasting
NetSuite CRM
8.3
Sansan Scan to Salesforce
Pipeline visualization
NetSuite CRM
7.0
Sansan Scan to Salesforce
Customizable reports
NetSuite CRM
8.3
Sansan Scan to Salesforce

Customization

NetSuite CRM
8.2
Sansan Scan to Salesforce
Custom fields
NetSuite CRM
8.7
Sansan Scan to Salesforce
Custom objects
NetSuite CRM
8.7
Sansan Scan to Salesforce
Scripting environment
NetSuite CRM
8.1
Sansan Scan to Salesforce
API for custom integration
NetSuite CRM
7.4
Sansan Scan to Salesforce

Security

NetSuite CRM
8.2
Sansan Scan to Salesforce
Single sign-on capability
NetSuite CRM
7.5
Sansan Scan to Salesforce
Role-based user permissions
NetSuite CRM
8.8
Sansan Scan to Salesforce

Social CRM

NetSuite CRM
7.0
Sansan Scan to Salesforce
Social data
NetSuite CRM
6.6
Sansan Scan to Salesforce
Social engagement
NetSuite CRM
7.4
Sansan Scan to Salesforce

Integrations with 3rd-party Software

NetSuite CRM
7.4
Sansan Scan to Salesforce
Marketing automation
NetSuite CRM
7.4
Sansan Scan to Salesforce
Compensation management
NetSuite CRM
7.4
Sansan Scan to Salesforce

Platform

NetSuite CRM
6.3
Sansan Scan to Salesforce
Mobile access
NetSuite CRM
6.3
Sansan Scan to Salesforce

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Sansan Scan to Salesforce

  • Quick and accurate scanning of multiple cards at once.
  • Simple to use.
  • Simple to make edits when importing into Salesforce.
Anonymous | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Sansan Scan to Salesforce

  • I told Scan to Salesforce that I would appreciate an improvement that auto-corrects for all-capital letters, replacing them with lower case. They are currently looking into a fix.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Sansan Scan to Salesforce

No score
No answers yet
No answers on this topic

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Sansan Scan to Salesforce

No score
No answers yet
No answers on this topic

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Sansan Scan to Salesforce

Sansan Scan to Salesforce 10.0
Based on 1 answer
They are great
Anonymous | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Sansan Scan to Salesforce

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Sansan Scan to Salesforce

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Sansan Scan to Salesforce

We tried another app, and it wasn't as quick or accurate.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Sansan Scan to Salesforce

  • Saved 30-45 minutes each day.
  • Allows me to engage with leads by email much more quickly.
  • Staying organized. (I can throw away old business cards after scanning)
Anonymous | TrustRadius Reviewer

Screenshots

NetSuite CRM

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

Sansan Scan to Salesforce

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Sansan Scan to Salesforce Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
Sansan Scan to Salesforce
10.0

Likelihood to Renew

NetSuite CRM
6.5
Sansan Scan to Salesforce

Usability

NetSuite CRM
7.5
Sansan Scan to Salesforce

Support Rating

NetSuite CRM
7.8
Sansan Scan to Salesforce
10.0

Online Training

NetSuite CRM
6.7
Sansan Scan to Salesforce

Implementation Rating

NetSuite CRM
5.9
Sansan Scan to Salesforce

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