What users are saying about
72 Ratings
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Score 7.1 out of 100
39 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM+
7.6
SAP Business ByDesign
Customer data management / contact management
NetSuite CRM+
8.0
SAP Business ByDesign
Workflow management
NetSuite CRM+
6.8
SAP Business ByDesign
Territory management
NetSuite CRM+
6.1
SAP Business ByDesign
Opportunity management
NetSuite CRM+
7.7
SAP Business ByDesign
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM+
7.8
SAP Business ByDesign
Contract management
NetSuite CRM+
7.3
SAP Business ByDesign
Quote & order management
NetSuite CRM+
9.0
SAP Business ByDesign
Interaction tracking
NetSuite CRM+
7.1
SAP Business ByDesign
Channel / partner relationship management
NetSuite CRM+
9.0
SAP Business ByDesign

Customer Service & Support

NetSuite CRM+
6.4
SAP Business ByDesign
Case management
NetSuite CRM+
6.2
SAP Business ByDesign
Call center management
NetSuite CRM+
5.3
SAP Business ByDesign
Help desk management
NetSuite CRM+
7.7
SAP Business ByDesign

Marketing Automation

NetSuite CRM+
6.9
SAP Business ByDesign
Lead management
NetSuite CRM+
8.7
SAP Business ByDesign
Email marketing
NetSuite CRM+
5.1
SAP Business ByDesign

CRM Project Management

NetSuite CRM+
8.1
SAP Business ByDesign
Task management
NetSuite CRM+
7.3
SAP Business ByDesign
Billing and invoicing management
NetSuite CRM+
8.2
SAP Business ByDesign
Reporting
NetSuite CRM+
8.7
SAP Business ByDesign

CRM Reporting & Analytics

NetSuite CRM+
6.8
SAP Business ByDesign
Forecasting
NetSuite CRM+
6.8
SAP Business ByDesign
Pipeline visualization
NetSuite CRM+
7.0
SAP Business ByDesign
Customizable reports
NetSuite CRM+
6.5
SAP Business ByDesign

Customization

NetSuite CRM+
7.1
SAP Business ByDesign
9.0
Custom fields
NetSuite CRM+
7.2
SAP Business ByDesign
Custom objects
NetSuite CRM+
8.0
SAP Business ByDesign
Scripting environment
NetSuite CRM+
6.0
SAP Business ByDesign
API for custom integration
NetSuite CRM+
7.1
SAP Business ByDesign
9.0
Plug-ins
NetSuite CRM+
SAP Business ByDesign
9.0

Security

NetSuite CRM+
8.9
SAP Business ByDesign
9.3
Single sign-on capability
NetSuite CRM+
8.7
SAP Business ByDesign
9.0
Role-based user permissions
NetSuite CRM+
9.1
SAP Business ByDesign
9.5

Social CRM

NetSuite CRM+
5.5
SAP Business ByDesign
Social data
NetSuite CRM+
5.0
SAP Business ByDesign
Social engagement
NetSuite CRM+
6.0
SAP Business ByDesign

Integrations with 3rd-party Software

NetSuite CRM+
7.0
SAP Business ByDesign
Marketing automation
NetSuite CRM+
7.1
SAP Business ByDesign
Compensation management
NetSuite CRM+
6.9
SAP Business ByDesign

Platform

NetSuite CRM+
6.6
SAP Business ByDesign
Mobile access
NetSuite CRM+
6.6
SAP Business ByDesign

Payroll Management

NetSuite CRM+
SAP Business ByDesign
8.4
Benefit plan administration
NetSuite CRM+
SAP Business ByDesign
4.5
Direct deposit files
NetSuite CRM+
SAP Business ByDesign
9.1
Salary revision and increment management
NetSuite CRM+
SAP Business ByDesign
10.0
Reimbursement management
NetSuite CRM+
SAP Business ByDesign
10.0

Reporting & Analytics

NetSuite CRM+
SAP Business ByDesign
9.0
Dashboards
NetSuite CRM+
SAP Business ByDesign
8.5
Standard reports
NetSuite CRM+
SAP Business ByDesign
9.0
Custom reports
NetSuite CRM+
SAP Business ByDesign
9.5

General Ledger and Configurable Accounting

NetSuite CRM+
SAP Business ByDesign
8.6
Accounts payable
NetSuite CRM+
SAP Business ByDesign
9.0
Accounts receivable
NetSuite CRM+
SAP Business ByDesign
9.0
Global Financial Support
NetSuite CRM+
SAP Business ByDesign
9.0
Primary and Secondary Ledgers
NetSuite CRM+
SAP Business ByDesign
9.0
Intercompany Accounting
NetSuite CRM+
SAP Business ByDesign
8.5
Localizations
NetSuite CRM+
SAP Business ByDesign
8.0
Journals and Reconciliations
NetSuite CRM+
SAP Business ByDesign
8.5
Enterprise Accounting
NetSuite CRM+
SAP Business ByDesign
9.0
Configurable Accounting
NetSuite CRM+
SAP Business ByDesign
9.0
Centralized Rules Framework
NetSuite CRM+
SAP Business ByDesign
8.0
Standardized Processes
NetSuite CRM+
SAP Business ByDesign
8.0

Inventory Management

NetSuite CRM+
SAP Business ByDesign
9.0
Inventory tracking
NetSuite CRM+
SAP Business ByDesign
9.0
Automatic reordering
NetSuite CRM+
SAP Business ByDesign
10.0
Location management
NetSuite CRM+
SAP Business ByDesign
8.0
Manufacturing module
NetSuite CRM+
SAP Business ByDesign
9.0

Order Management

NetSuite CRM+
SAP Business ByDesign
8.4
Pricing
NetSuite CRM+
SAP Business ByDesign
9.0
Order entry
NetSuite CRM+
SAP Business ByDesign
9.0
Credit card processing
NetSuite CRM+
SAP Business ByDesign
4.5
Cost of goods sold
NetSuite CRM+
SAP Business ByDesign
9.0
Order Orchestration
NetSuite CRM+
SAP Business ByDesign
9.0
End-to-end order visibility
NetSuite CRM+
SAP Business ByDesign
10.0
Order exception Resolution
NetSuite CRM+
SAP Business ByDesign
8.0

Subledger and Financial Process

NetSuite CRM+
SAP Business ByDesign
9.1
Automated Invoice Processing
NetSuite CRM+
SAP Business ByDesign
9.0
Shared Services Payments
NetSuite CRM+
SAP Business ByDesign
9.0
Billings Management
NetSuite CRM+
SAP Business ByDesign
8.5
Customer Receipt Applications
NetSuite CRM+
SAP Business ByDesign
9.0
Customer Collections
NetSuite CRM+
SAP Business ByDesign
9.0
Revenue Recognition
NetSuite CRM+
SAP Business ByDesign
9.0
Cash Management
NetSuite CRM+
SAP Business ByDesign
9.0
Asset Management
NetSuite CRM+
SAP Business ByDesign
9.0
Travel & Expense Management
NetSuite CRM+
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
NetSuite CRM+
SAP Business ByDesign
10.0
Period Close
NetSuite CRM+
SAP Business ByDesign
9.0
Transactions Tax
NetSuite CRM+
SAP Business ByDesign
8.0
Subledger Reconciliations
NetSuite CRM+
SAP Business ByDesign
9.0

Project Financial Management

NetSuite CRM+
SAP Business ByDesign
9.0
Budgeting and Forecasting
NetSuite CRM+
SAP Business ByDesign
10.0
Project Costing
NetSuite CRM+
SAP Business ByDesign
9.0
Cost Capture
NetSuite CRM+
SAP Business ByDesign
9.0
Capital Project Management
NetSuite CRM+
SAP Business ByDesign
9.0
Customer Invoicing
NetSuite CRM+
SAP Business ByDesign
9.0
Customer Contract Compliance
NetSuite CRM+
SAP Business ByDesign
8.0
Project Revenue Recognition
NetSuite CRM+
SAP Business ByDesign
9.0
Project Financial Performance Analysis
NetSuite CRM+
SAP Business ByDesign
9.0
Project Financials Dashboard
NetSuite CRM+
SAP Business ByDesign
9.0
Real-time Financial Reporting
NetSuite CRM+
SAP Business ByDesign
9.0
Embedded Business Intelligence
NetSuite CRM+
SAP Business ByDesign
9.0
Project Planning Collaboration
NetSuite CRM+
SAP Business ByDesign
9.0

Project Execution Management

NetSuite CRM+
SAP Business ByDesign
8.3
Project Planning and Scheduling
NetSuite CRM+
SAP Business ByDesign
9.0
Project Manager Dashboard
NetSuite CRM+
SAP Business ByDesign
9.0
Resource Manager Dashboard
NetSuite CRM+
SAP Business ByDesign
8.0
Task Insight for Project Managers
NetSuite CRM+
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
NetSuite CRM+
SAP Business ByDesign
8.0
Team Member Task Collaboration
NetSuite CRM+
SAP Business ByDesign
8.0
Real-Time Project Reporting
NetSuite CRM+
SAP Business ByDesign
8.0

Grants Management

NetSuite CRM+
SAP Business ByDesign
10.0
Award Lifecycle Management
NetSuite CRM+
SAP Business ByDesign
10.0
Spending Control
NetSuite CRM+
SAP Business ByDesign
10.0
Billing
NetSuite CRM+
SAP Business ByDesign
10.0

Procurement

NetSuite CRM+
SAP Business ByDesign
8.0
Sourcing Analysis
NetSuite CRM+
SAP Business ByDesign
8.0
Bids Analyzed and Compared
NetSuite CRM+
SAP Business ByDesign
8.0
Invoice Automated Matching
NetSuite CRM+
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
NetSuite CRM+
SAP Business ByDesign
8.0
Spend Compliance Management
NetSuite CRM+
SAP Business ByDesign
8.0
Supplier Management
NetSuite CRM+
SAP Business ByDesign
8.0

Logistics

NetSuite CRM+
SAP Business ByDesign
9.0
Inventory Visibility
NetSuite CRM+
SAP Business ByDesign
9.0
Warehouse Workforce Management
NetSuite CRM+
SAP Business ByDesign
9.0

Manufacturing

NetSuite CRM+
SAP Business ByDesign
8.9
Production Process Design
NetSuite CRM+
SAP Business ByDesign
9.0
Supply Chain Business Flows
NetSuite CRM+
SAP Business ByDesign
9.0
Production Management
NetSuite CRM+
SAP Business ByDesign
9.0
Contracted Manufacturing Management
NetSuite CRM+
SAP Business ByDesign
10.0
Configuration Management
NetSuite CRM+
SAP Business ByDesign
8.0
Work Definition
NetSuite CRM+
SAP Business ByDesign
10.0
Work Execution
NetSuite CRM+
SAP Business ByDesign
8.0
Advanced Fulfillment
NetSuite CRM+
SAP Business ByDesign
8.0
Manufacturing Costs
NetSuite CRM+
SAP Business ByDesign
9.0

Supply Chain

NetSuite CRM+
SAP Business ByDesign
8.5
Forecasting
NetSuite CRM+
SAP Business ByDesign
9.0
Inventory Planning
NetSuite CRM+
SAP Business ByDesign
9.0
Multi-tier Supply Chain Planning
NetSuite CRM+
SAP Business ByDesign
8.0
Performance Monitoring
NetSuite CRM+
SAP Business ByDesign
8.0

Pros

NetSuite CRM+

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

NetSuite CRM+

  • eCommerce - Netsuite is abysmal at websites, and shopping carts. Opensource programs such as Magento, and OScommerce from 2005 are more updated and useful than anything netsuite has to offer in the ecommerce module. It is extremely buggy and slow! You no access to page layout and content other than some basic forms, or if you pay extra for the ability to create custom suitescript pages. Stay away!
  • Integration - Netsuite has the worst API integration I have ever seen from a major web software system. The documentation is horrid it takes months of research to build anything useful. It is also the slowest API I have ever seen you share your servers with other Netsuite Customers, thus all of your requests have to go into a Queue to be processed. Every other web API I have ever used as been nearly instant. Netsuite locks you down to limited accounts that you either have to pay extra or share with a user for API access, and you cannot run multiple requests at the same time! If you do not que a program that has multiple employees making requests they will all collide and fail.
  • You have to pay for Database access, we were never able to test this for usefulness as we were promised the ODBC module for all of our issues and it never happened. That being said without ODBC module you have NO database access what so ever. Due to Netsuite being a web program you have limited to no access to your own content! From an Senior IT perspective I highly recommend a software that you have full access to all of your data!
  • Netsuite is Buggy! The entire netsuite platform runs on very outdated code, especially the output being very very old HTML4 or order.... and JavaScript! I did find out after many years of using SuiteScript and my own JavaScript knowledge I was able to write a lot of work arounds and eventually found a hidden version of jQuery. You can do complex stuff however it requires A LOT of additional code and over head slowing down an already slow system. JavaScript is a great tool for making website more dynamic and fun and useful. However it is a terrible language to run an entire CRM/ERP with... Even google has problems using their advanced JavaScript for stuff like Gmail and their code is lightyears ahead of Netsuite. In addition to SuiteScript being difficult to use, you are also Locked into only using it for certain areas such as the Edit screen of Transactions. If you want to do anything custom outside of the Edit screen, say the order views or list views, you have to do some major work arounds and "code hacking".
  • The reporting system, though robust, is extremely confusing! It takes hours to build simple reports! I am able to open up a raw SQL database and build reports faster than I can on a supposedly "user friendly" report building GUI. Also if you want to do pivot and cross reporting you will have to pay to upgrade to a better reporting module....
  • Terrible Integration! Due to Netsuite being a Browser based program its ability to integrate with any program or devices outside of netsuite is horribly limited and always requires custom SuiteTalk programing code, or a 3rd party vendor program that "hack integrates" by screen scraping or simulation a browser to function. A great example of this is OzLink which does it best to provide Shipping integration with FedEx Manager and Scanning guns, but is extremely buggy due to Netsuite's poor ability to integrate with anything well.
  • *****An unexpected error has occurred***** - this is the most common error you will see in netsuite... For everything and anything.
  • Support is terrible we had the very expensive gold support for 3+ years. They are great and answering simple questions that any seasoned Netsuite Administrator could solve. But when something is broken say Google Checkout, your problem gets filed as a future upgrade and then either ignored or told years later that they are dropping that feature. In all of the years with Netsuite they have never fixed any broken feature for us.
  • Data Transfer. Getting data into netsuite is easy, for a price... Get data out of netsuite is near impossible, I Highly recommend you keep external backups of all your data incase you ever need it for any other systems.
  • Transactions cannot be locked or assigned to employees. Users can easily open the same orders other are working on.
  • Kits are horrible!!! If you do anything with kits you are at a major risk with netsuite as they over complicate everything. If you change a kit that is being processed it will break every transaction attached to it until it is updated. There is a mass update for this but it doesn't work consistently.
  • No per item shipping. Simply put if you want to discounts on a single item for shipping or give free shipping on certain items for only certain shipping methods its not possible.
  • Promotional Codes (Coupons) and Discounts are convoluted and require you to set them up in two separate locations if you want decent reporting. Also the promotional codes are not flexible when trying to target certain products or groups of products, or provide individually free shipping.
  • The system is very slow. Even on a commercial fiber connection Netsuite runs very slow, where as our previous stand alone system was nearly instant with processing orders. You will often be waiting for browser loading on anything and everything, especially during peak operating hours.
  • All external devices are difficult if not impossible to integrate such as POS and Product Scanners.
  • Their email system is prone to being blocked as spam.
  • You will run out of storage space and have to upgrade if you do a lot processing and customer volume.
  • Trying to get simple reports such as "how many Sales Order were shipping by who" has even taken me a Senior Developer days to figure out, even to the point where I would rather use my own Netsuite API that I build to pull the data out and build the report myself.
  • In order to get Netsuite to function the way you would like it will take years of customization, and sometime I wonder if the same efforts applied to something like free SugarCRM would have the same results but for a near fraction of the cost.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM+

NetSuite CRM+ 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

NetSuite CRM+

NetSuite CRM+ 8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

NetSuite CRM+

NetSuite CRM+ 5.3
Based on 4 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Online Training

NetSuite CRM+

NetSuite CRM+ 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

SAP Business ByDesign

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM+

NetSuite CRM+ 5.9
Based on 9 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke | TrustRadius Reviewer

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM+

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

NetSuite CRM+

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite CRM+

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

NetSuite CRM+
7.6
SAP Business ByDesign
9.5

Likelihood to Renew

NetSuite CRM+
6.5
SAP Business ByDesign
9.0

Usability

NetSuite CRM+
8.0
SAP Business ByDesign
8.0

Support Rating

NetSuite CRM+
5.3
SAP Business ByDesign
9.0

Online Training

NetSuite CRM+
6.7
SAP Business ByDesign

Implementation Rating

NetSuite CRM+
5.9
SAP Business ByDesign
8.0

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