What users are saying about
125 Ratings
146 Ratings
125 Ratings
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Score 7.4 out of 100
146 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
SAP CRM
8.7
Customer data management / contact management
NetSuite CRM
8.7
SAP CRM
9.1
Workflow management
NetSuite CRM
8.3
SAP CRM
9.0
Territory management
NetSuite CRM
7.5
SAP CRM
8.6
Opportunity management
NetSuite CRM
6.7
SAP CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
SAP CRM
9.0
Contract management
NetSuite CRM
6.7
SAP CRM
8.5
Quote & order management
NetSuite CRM
8.5
SAP CRM
8.4
Interaction tracking
NetSuite CRM
8.0
SAP CRM
8.6
Channel / partner relationship management
NetSuite CRM
7.8
SAP CRM
8.5

Customer Service & Support

NetSuite CRM
7.6
SAP CRM
8.3
Case management
NetSuite CRM
8.1
SAP CRM
8.6
Call center management
NetSuite CRM
7.1
SAP CRM
8.1
Help desk management
NetSuite CRM
7.6
SAP CRM
8.2

Marketing Automation

NetSuite CRM
7.8
SAP CRM
8.2
Lead management
NetSuite CRM
8.0
SAP CRM
8.2
Email marketing
NetSuite CRM
7.6
SAP CRM
8.2

CRM Project Management

NetSuite CRM
8.4
SAP CRM
8.8
Task management
NetSuite CRM
7.1
SAP CRM
8.5
Billing and invoicing management
NetSuite CRM
8.6
SAP CRM
8.9
Reporting
NetSuite CRM
9.4
SAP CRM
8.9

CRM Reporting & Analytics

NetSuite CRM
7.9
SAP CRM
8.8
Forecasting
NetSuite CRM
8.3
SAP CRM
8.8
Pipeline visualization
NetSuite CRM
7.0
SAP CRM
8.8
Customizable reports
NetSuite CRM
8.3
SAP CRM
8.7

Customization

NetSuite CRM
8.2
SAP CRM
8.2
Custom fields
NetSuite CRM
8.7
SAP CRM
8.4
Custom objects
NetSuite CRM
8.7
SAP CRM
8.7
Scripting environment
NetSuite CRM
8.1
SAP CRM
7.9
API for custom integration
NetSuite CRM
7.4
SAP CRM
7.9

Security

NetSuite CRM
8.2
SAP CRM
8.9
Single sign-on capability
NetSuite CRM
7.5
SAP CRM
9.1
Role-based user permissions
NetSuite CRM
8.8
SAP CRM
8.7

Social CRM

NetSuite CRM
7.0
SAP CRM
8.9
Social data
NetSuite CRM
6.6
SAP CRM
8.8
Social engagement
NetSuite CRM
7.4
SAP CRM
8.9

Integrations with 3rd-party Software

NetSuite CRM
7.4
SAP CRM
8.6
Marketing automation
NetSuite CRM
7.4
SAP CRM
8.9
Compensation management
NetSuite CRM
7.4
SAP CRM
8.2

Platform

NetSuite CRM
6.3
SAP CRM
8.2
Mobile access
NetSuite CRM
6.3
SAP CRM
8.2

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

SAP CRM

SAP CRM 8.8
Based on 4 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM 9.5
Based on 6 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

SAP CRM

SAP CRM 7.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

SAP CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
SAP CRM
8.3

Likelihood to Renew

NetSuite CRM
6.5
SAP CRM
9.0

Usability

NetSuite CRM
7.5
SAP CRM
8.8

Support Rating

NetSuite CRM
7.8
SAP CRM
9.5

Online Training

NetSuite CRM
6.7
SAP CRM
7.0

Implementation Rating

NetSuite CRM
5.9
SAP CRM

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